Abbey cocked up, leaving me with family problems!

MrSafeGaz

Typical responses from somebody on a forum such as this. It appears the only reason you posted in the first place is because you wanted 10 people to be on your side and agreeing that Abbey are evil and that you have been really hard done to etc. etc. When you get people opposing what you are saying you go defensive and become more aggressive in your posting.

Lets bear one thing in mind here, out of all the posters in the thread you are the only person who has any emotional attachment to it, you are the only one who would provide a more biased point of view. What you have received is 5 or 6 unbiased, independent replies which say similar things and you don't want to know simply because it's not what you were looking for.

The only reason the whole thing does not add up for me is because I honestly can't imagine that somebody, i.e. your brother, could be so irrational over something completely out of your control.

peter999

MrSafeGaz wrote: »

The only reason the whole thing does not add up for me is because I honestly can't imagine that somebody, i.e. your brother, could be so irrational over something completely out of your control.

What a stupid reply, have you never seen what can happen in families !!

peter999

chilli_dog

From my own experience,

After my dad died my 'step mother from hell' and the local provident collector (who were both mates) both fraudulently took out a loan im my sisters name and split it 50/50.

It was only after they missed a payment or so and a automatic letter got sent to her she found out.

Its true to say a tad of a family argument broke out

dunstonh

What a stupid reply, have you never seen what can happen in families !!

Only to unstable ones who are already suffering problems and just needing something small to push them over.

The whole thing smacks of overkill. All it needed was Abbey to issue a letter explaining the error. Any bank clerk would have got that arranged having been told that situation. Errors happen. They cannot be avoided and that is understood by the FOS. It is how an error is resolved that they will be interested in. If the error was identified (which it was) and put right before any problems occurred (which it was) then there is little the Abbey could do beyond that. All it takes is for the OP to tell Abbey that the brother has gone mental and thinks there was an attempt at fraud and can they put it in writing that it was their error and not a fraud attempt.

RayWolfe

What a sensible reply MrSafeGaz
Things that happen in families happen because of all sorts of reasons and no one has told us how a good relationship would fail because of the circumstances as described. Either brother is mentally unstable or there are other reasons.

bengal-stripe

matty999 wrote: »

So to all you "Haters" out there, grow up and stop picking faults with peoples posts. You may think they dont add up, but the above issue is gospel and you need to find better things to do than sit around creating faults where they simply dont exist.

I'm not a 'hater', nor do I have any interest to find 'faults'.

I just don't believe the story in it's entirity (gospel or otherwise) and I think it's made up. Full stop!

peter999

dunstonh wrote: »

Only to unstable ones who are already suffering problems and just needing something small to push them over.

The whole thing smacks of overkill. All it needed was Abbey to issue a letter explaining the error. Any bank clerk would have got that arranged having been told that situation. Errors happen. They cannot be avoided and that is understood by the FOS. It is how an error is resolved that they will be interested in. If the error was identified (which it was) and put right before any problems occurred (which it was) then there is little the Abbey could do beyond that. All it takes is for the OP to tell Abbey that the brother has gone mental and thinks there was an attempt at fraud and can they put it in writing that it was their error and not a fraud attempt.

Yes, but it is perfectly possible in this climate of fear of ID fraud, terrorisrm, money laundering, & distant families.

If Abbey have written a vague letter covering their backs not explaining what happened.

Like any business or person, Abbey & the employee who made the cockup, will initially cover their backs & be reluctant to put in writing that they made a mistake which they could be disciplined for.

peter999

matty999

bengal-stripe wrote: »

I'm not a 'hater', nor do I have any interest to find 'faults'.

I just don't believe the story in it's entirity (gospel or otherwise) and I think it's made up. Full stop!

lol. And the fact that you think its too far fetched to be true, shows just how much of a mistake Abbey made.

Tell me, how the hell Abbey can open an account in someone elses details with MY documents sat in front of them. Obviously stringent in their checks.

Anyway bengal, your opinion is your opinion, you may have time to waste on these forums making up stories, as you will see im a new member who came here looking for advice. Not idiots like you calling me a liar. :rolleyes:

matty999

peter999 wrote: »

Yes, but it is perfectly possible in this climate of fear of ID fraud, terrorisrm, money laundering, & distant families.

If Abbey have written a vague letter covering their backs not explaining what happened.

Like any business or person, Abbey & the employee who made the cockup, will initially cover their backs & be reluctant to put in writing that they made a mistake which they could be disciplined for.

peter999

Thank you peter999. You make a good point in that my brother once had over £1,000 taken from his Abbey Visa Card fradulantly after a trip to marakesh, and clearly is now very aware of these issues.

You seem to be the only one who understands that you dont have to have an "unstable" family for large arguments to happen, and get out of all proportion. Its now at a point where he wont even listen to me, wont talk to me, so yes whereas i agree he is being irrational. Everyone is avoiding the point that Abbey have made a huge error and made no real attempts to inform him that it was THEIR error, rather than mine, or recompense us both for the time we spent going to branches filling in forms, signing things to get this put right. I wouldnt touch Abbey with a barge pole i really wouldnt.

dunstonh

or recompense us both for the time we spent going to branches filling in forms, signing things to get this put right.

So at no point, when your Brother went to Abbey to fill in forms, was the error mentioned or explained? If I was asked to fill in forms from my bank relating to something like this I would like to know why. Indeed, I would expect to be told why.

Remember a letter will only come if you ask for it. The clerks at the branch will try and resolve it without the need to send a letter. If it was discussed, and you have to assume it was, then in their eyes, the error was resolved and case closed.

The problem you have is that the longer you leave it, the less of a record there will be. Indeed, there may be no record of this beyond the memory of the clerks involved.