Missed flight due to departure gate not being announced.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81944681#Comment_81944681

That's not the way I'd read it, but time will tell - if they only anticipated reimbursing additional out of pocket expenses, e.g. accommodation while waiting for the next flight, then I'd expect them to specify that, but I'd interpret reimbursement of "any financial losses incurred as a direct consequence of this incident" as including the costs paid for flights, etc, that were missed.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81944692#Comment_81944692

I think I'd agree with you.

Perhaps I've misunderstood the OP but they've said there were no other outward bookings available until the day they were due to return home.

So the whole holiday was a write off and a complete loss

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/81944706#Comment_81944706

Yes, OP said "They [presumably Ryanair] couldn't offer another flight until Friday, the day we were due to return home" but it's possible that the airport (or their insurers, etc) might try to argue that the party could have mitigated their losses by flying out with another airline, so it wouldn't be a surprise if they don't just roll over and accept the entire cost of a holiday and sought to negotiate something lower, even if their offer is based on the more generous of the competing interpretations above…

Mamitch

Wonderful news! Stansted have offered the full cost of the holiday for all six of us. It must be costing them an absolute fortune to settle all the claims.

I'll definitely be more proactive on all future flights but I think Dubrovnik's off the list. We were cancelled in 2020, and again in 2021, and thwarted again last week. I think someone's trying to tell us something - but at least we're not out of pocket.

Thank you to everyone for their constructive advice.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81945712#Comment_81945712

Good - I'm pleased to hear it.

Unlike many posters here I thought you had a good case

photome

https://forums.moneysavingexpert.com/discussion/comment/81945712#Comment_81945712

great news. Maybe all those suggesting you were at fault could apologise

Emily_Joy

https://forums.moneysavingexpert.com/discussion/comment/81946998#Comment_81946998

Most people suggesting the OP was at fault were focusing on explaining why something like that could never happen to them.

Curiosity2017

https://forums.moneysavingexpert.com/discussion/comment/81946998#Comment_81946998

That doesn't mean that the Airport itself acknowledge fault, it was probably a good will payment. I very much doubt the ops claim about how much it was costing them, probably only had to do that only claim!

Glad

Just caught up and happy the OP has been compensated fully.

OP, I think you mentioned that as you were not the lead booker for the group you couldn't access the app? I often travel with a group, and sometimes with this airline, and there has always been an option for us all to access the booking details via the app. Also if you were not the lead booker, it was very good of Stansted to deal with yourself to sort out compensation for everyone. Again, well done for sticking with it.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81951570#Comment_81951570

In my experience people "explaining why something like that could never happen to them" are in fact blaming the person it happened to and saying it was that person's own fault…