Missed flight due to departure gate not being announced.

Grumpy_chap

When I flew Ryanair, it was essential to have the Ryanair app.

You say you could not use the Ryanair app because of being a group booking. Did any of the others on the group booking make the flight?

Okell

https://forums.moneysavingexpert.com/discussion/comment/81935000#Comment_81935000

Is that board what you are complaining about? (Elsewhere you've got a photo of boards saying "Technical fault - please see staff etc etc"

If that board then you had a 17:40 flight to Dubrovnik(?) but at 17:42 it was still saying that the gate would be announced at 16:40?

How long did you leave it after 16:40 before trying to find out what was happening?

Mamitch

We waited until the boards went down at 17.00. There were people on many different flights in the same position so there was a mass exodus from the departure lounge at the same time. It took us 20 minutes find out the gate number and to walk there, Gate 52 is about the furthest away from the terminal, by which time the flight had closed. The screen came back up while I was waiting in the Ryanair Customer Service queue, still showing the same message as before it had crashed.

Aylesbury_Duck

I'd speak to your insurer, explain the course of events as you have here, show them the photos and invite them to check with the airport to verify the problem.

photome

https://forums.moneysavingexpert.com/discussion/comment/81935188#Comment_81935188

how could they have gone to the gate if it wasn’t displayed

Jemma01

https://forums.moneysavingexpert.com/discussion/comment/81936552#Comment_81936552

If everyone missed that flight, then that would be very clear. If only this group of people missed it, it's pretty difficult to explain. I don't doubt that OP found it challenging; no one wants to miss their flight; it is whether there were other ways they could have taken, as the rest of the travellers, to find their way.

user1977

https://forums.moneysavingexpert.com/discussion/comment/81936552#Comment_81936552

How did the other passengers board? Or do you think nobody turned up at the gate, and the Ryanair crew just shrugged their shoulders and flew off with an empty plane?

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/81936590#Comment_81936590

….after siphoning out loads of fuel!

Emmia

https://forums.moneysavingexpert.com/discussion/comment/81936552#Comment_81936552

Gates can be notified/checked in lots of ways, the boards, in apps, by checking the airport//airline website.. asking a member of staff..

bazdvd

https://forums.moneysavingexpert.com/discussion/comment/81936652#Comment_81936652

you seem to want to shift the blame to the OP.
In hindsight we would all be checking out apps and websites but the departure boards are there for a reason.