Utility Warehouse Economy 7 prices April 2026

lohr500

Agree, their switch and confirmation process is very poor.

I am currently in a discussion with them as they messed up my switch to Fixed Essentials 70 back in December. At the time I was keen to fix in the 4.98p off-peak rate in the Yorkshire Region for as long as possible as I always thought they would up the off-peak price at some point. (And that was before the situation in the Middle East kicked off).

In January, requested and received two confirmations through WhatsApp that the switch would be in place for my January 2026 usage (Feb billing).

When the bill arrived in February it showed as Fixed 70, not Fixed Essentials 70. So I called them and they assured me it would be corrected to Fixed Essentials 70 for the March billing cycle.

My March bill arrived and it showed that I was on the Value tariff which is not what we agreed. And I never received any communication about that switch.

I called them as soon as I received the bill to point out the error (which I am sure was an automated move as Fixed 70 required at least two services to be in place). The customer service lady could see the history, acknowledged that they had made the error and sent an internal message to their accounts team whilst I was on the phone asking them to correct the error and backdate any billing from 1st Jan usage.

I followed up with a WhatsApp message on Monday requesting confirmation that the error had been corrected, and this was the reply :

Thanks for your patience while we've been looking into your request to backdate your fixed tariff.
I can see this has been raised and is still being worked on by our team. I am sorry this is taking longer than expected.
I have chased this up for you today to help move it forward, and as soon as we have an update or the change has been applied, we will let you know.

I hope they do get this sorted before the next round of billing, otherwise it is going to prove costly given our 19,000kWh annual usage, 99% of which is off-peak!

I have the full audit trail of what we agreed, including the WhatsApp confirmation messages, so if it ends up being disputed, I should have a reasonable case with the Ombudsman if it comes to it.

It's a shame their communication on switching is so poor as they were very good in the past dealing with an ALCS timing misalignment problem we had when we 1st switched to their Eco 7 tariff.

Swipe

https://forums.moneysavingexpert.com/discussion/comment/81940642#Comment_81940642

I called them again this morning just to make sure nothing had gone wrong and they said the switch was still in progress on the system and that I should get an email confirming the prices when it goes through but it will start from 1st April so I won't pay extra until then.

dave_dph

I've been with them just over two years this time, without any major issues - apart from it taking two hours on the phone to switch me to Fixed Essentials 79 from 1st April.

The first time I switched to them was a nightmare. I applied online with all the correct info, but they signed me up as standard electric instead of ec7. The messed up my SMETS2 smart meter which lost connection and recorded all usage as daytime. They corrected the tariff but couldn't connect to the meter - which they said was a coincidence that it went offline as soon as they took over supply! I told them the meter was connected and submitting half hourly reads as I could see the info on the Bright app! They wouldn't have it and wanted to send an engineer to reboot the meter. I told them I didn't trust them to touch the meter and switched to Eon. A few seconds after midnight on the switch day, Eon were connected to the meter and everything was working as it should!

UW's CS and procedures just don't fill me with confidence!

dunstonh

https://forums.moneysavingexpert.com/discussion/comment/81940676#Comment_81940676

I phoned them just after 9am today and three emails arrived in the hours that followed confirming the switch will take place on the 1st and it confirmed the details. Looks like you may have some "fun" ahead!

Swipe

https://forums.moneysavingexpert.com/discussion/comment/81941061#Comment_81941061

Just called them again and they couldn't explain why you got an email and I didn't. They confirmed that the Fixed Start 80 is applied on my account and will go live on 1st April, so at least it is there and recorded on their system.

rfsmith7

Just had an update for my UW contract. I'm all-electric with a GEC Nightstor boiler which heats up overnight with Economy 7. Really amazed at the price changes. My tariff is UW Fixed 59 Direct Debit. About 80% of my usage is E7.

Standing Charge (per day)
Old	43.23p
New	43.23p
Day unit Rate (per kWh)
Old	37.19p
New	33.678p
Night unit Rate (per kWh)
Old	4.986p
New	1.474p

1.47p per kw for E7? Wow. It means my costs drop by £700..

Electricity
Current prices until 31 March:
£2240.76
New prices from 1 April:
£1535.97
Change in cost:
£704.79 Reduction

Swipe

https://forums.moneysavingexpert.com/discussion/comment/81943800#Comment_81943800

Nice one if that covers you for next winter.

QrizB

@rfsmith7 that's a great price. When does your fix end?

Swipe

UW Fixed 59 was released on 27 August 2025 so due to expire on 31st August 26 😯

rfsmith7

My fix ends on 31st August. Not sure what happens then but I suspect it will go up! Would be nice to keep this price through the next winter.