Nationwide New Look

Kryten_the_Titan

Not that I ever download statements on Nationwide but I was able to download one using an up-to-date Firefox on Mac OS Sonoma.

I can only guess some people are experiencing teething issues which is not unheard on a new platform. I have seen a few formatting issues but nothing that affects usability.

beefturnmail

I can't stand the new look. Not separating out debits and credits into separate columns makes it really confusing and lots of useful features now buried. They didn't consult me - if they had, I'd have told them I don't want something whizzy and clean looking'. I want something, clear, easy to use and with nothing hidden; and to not waste money redesigning something that works perfectly well!

oldphotog1960

I've been with Nationwide since it was known as the Anglia BS. a long time ago.

Up until very recently i have had no reason to jump ship despite losing the local branch. The nearest is now 26 miles away. What was a smooth banking site has transformed into a clanking old banger.

I've found I can no longer switch back to the old, much better, neater layout. The accounts page is too big for even my 27inch screen. I need to scroll to see everything. Not so with older layout. This is a prime case of, "if it ain't broke don't try and fix it"

If I want to pay someone in the payee list I have to identify myself every time, despite doing that when logging on seconds earlier. For 'security reasons' apparently. If I had 'stolen' my card and reader to log on, I still have a 'stolen' card in my hand to make the next action. What's that all about? Before I can proceed I have to verify all my accounts. It took thirteen minutes including a screen freeze, to make one payment last week. A task that used to be completed in well under a minute.

Nationwide have not been contactable within the account for some time now as they have this, less than useless, AI nonsense. Eventually, I might get to a human being (possibly) to ask my question. With the older and again much more efficient system I could compose my internal email, send it. get on with life and wait for the reply.; usually a day or two. They have no stand alone email address. Important stuff needs a letter and a stamp.

I have logged a complaint and expect (hope) to hear back before the autumn

Rob5342

There are loads of banks around, if you don't like Nationwide then just try somewhere else.