The Top Regular Savers Discussion Thread

surreysaver

https://forums.moneysavingexpert.com/discussion/comment/82098503#Comment_82098503

Amended the terms after they realised they've made an error?

Should have proof read them before releasing the product, maybe?

Section62

https://forums.moneysavingexpert.com/discussion/comment/82098503#Comment_82098503

There would be if the application was made before the T&Cs were amended.

Section62

https://forums.moneysavingexpert.com/discussion/comment/82098443#Comment_82098443

If you've now got two profiles Newcastle will be in touch sometime telling you that isn't allowed and they need to merge the profiles. If there was a difference in the information they might ask for proof of whatever it is, as part of the merging process. You used the same nominated account each time?

PixelPound

https://forums.moneysavingexpert.com/discussion/comment/82096446#Comment_82096446

I did this last month with my old one due to expire in Oct.

KneadtheDough

https://forums.moneysavingexpert.com/discussion/comment/82098529#Comment_82098529

Newcastle BS RS Issue 1

Ah, that there would be the issue… after having issues with the COP thingie, I changed my nominated bank account, so the two have different nominated bank accounts. THANK YOU!

Do you happen to know whether they would get in touch via secure message or phone call (I can't use phones for voice calls)?

Section62

https://forums.moneysavingexpert.com/discussion/comment/82098570#Comment_82098570

I got snail mail letters. In the end I had to provide a copy of a statement for each account so they could verify the details.

Bridlington1

https://forums.moneysavingexpert.com/discussion/comment/82098503#Comment_82098503

If the terms did not rule out holding both the online and branch version at the time of application (which is what appears to've happened in this case), then the customer can only reasonably go off the terms available at the time, which they agreed to.

To then turn round after the account was launched and say "actually you can't hold the online version if you have the branch version" and expect those who applied before it was added to follow the updated terms, would in my view, be a breach of the FCA's clear, fair and not misleading rule.

This same scenario cropped up with the Saffron BS RAF RS last year in which they launched the account and after I'd applied they added a new term in which I was no longer eligible and closed the account. Saffron BS upheld the complaint and paid me £45 as an apology, the same principle applies with ESBS in this instance.

See this from a previous version of this thread:

https://forums.moneysavingexpert.com/discussion/comment/81495699#Comment_81495699

surreysaver

It was a similar case a couple of years ago with Gatehouse not allowing a thirteenth payment into their regular saver despite the T&Cs not disallowing it. They backed down.

roked

https://forums.moneysavingexpert.com/discussion/comment/82093964#Comment_82093964

Teachers BS

I did not get the original email but finally got the funds back today, 1 week on from sending it, bit annoying! Hope you got yours back too.

avocado1988

ESBS Monthly / Monthly Online

I just applied for ESBS monthly online when the terms said “Limited to 1 per investor”. I made a copy of those terms.

I was planning to head to the branch in a few days as finally I was going in that direction to originally open their monthly branch saver. However, I assume there is no point in doing this now? (I would have opened up the online version regardless but a shame the branch version cannot be according to their ‘adjusted’ terms)