The Top Regular Savers Discussion Thread

wmb194

https://forums.moneysavingexpert.com/discussion/comment/82070845#Comment_82070845

BoS

Yes. I closed it via a request in the app's chat function. It was closed by CS in about 30mins and I was then able to open the 8% version the next day.

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/82070845#Comment_82070845

BoS

I'm not sure if u have to.....just saying I did.

ccluedo

https://forums.moneysavingexpert.com/discussion/comment/82070848#Comment_82070848

Go via chat function then as that worked also for wmb194.

dcs34

https://forums.moneysavingexpert.com/discussion/comment/82070815#Comment_82070815

Scottish BS new online accounts

Thanks for the heads up. Bit poor that SBS seem to be moving away from an alphanumeric type username towards an email-based profile. These are significantly less safe and secure as many customers will use a single email address which, if compromised, gives phone thieves or scammers a greater likelihood of rogue access to customer accounts via direct and indirect attacks. I would suggest everyone should delete the automated email from SBS that states your email is your username, as anyone who gains access to your email account can make use of that information!

In fact per a very strict reading of their new online Terms of Service, should we all be informing SBS every time someone new becomes aware of our email addresses (and therefore, our usernames!)?

If you know or suspect that:

1.any of your login details and memorable information has been disclosed to or is known by a third party; … you must immediately notify us. You can email us at savingsonline@scotbs.co.uk or, if you believe that your email address has been compromised, you can contact us on 0333 207 4007 during business hours.

Indirect attacks via compromised email accounts or stolen phones are a common way a single incident can suddenly turn into financial disaster. See the testimony from the lady below for example:

https://youtu.be/R3fHHxBJa_c?si=2dR0t94JRPKvrSiy