The Top Regular Savers Discussion Thread

dibbles212

https://forums.moneysavingexpert.com/discussion/comment/82040446#Comment_82040446

Same here. Didn't get any sort of email so not sure if I'm on the system. Online applications already closed though so will just have to wait and see.

infoadict

https://forums.moneysavingexpert.com/discussion/comment/82040459#Comment_82040459

Tried this method and had the same response. At least this generated an email acknowledgement. To me it shows that they must have received my Android application. As the Repeat Registration email states "Our records show that there is already a User ID associated with these details"

Suppose just wait and see.

Section62

https://forums.moneysavingexpert.com/discussion/comment/82040331#Comment_82040331

I feel guilty for increasing BuckBS staff's workload.

I feel sorry for the individuals who will have a bad day dealing with countless phonecalls and emails, but corporately, why on earth have Bucks used a third-party 'signature verification' partner which simply requires the applicant to type their name? Some of these organisations seem to like making life difficult for themselves, and customers, with very little obvious benefit.

As others have said, blocked pop-ups don't seem to be the problem.

Kim_13

https://forums.moneysavingexpert.com/discussion/comment/82040498#Comment_82040498

If they wanted a signature, it would have made more sense to take the West Brom BS approach of upload us a signature on a piece of paper.

On the plus side for those stuck in this loop, the RS listing is still on their website at the moment although applications are paused, so they shouldn't be planning to withdraw it and say no application reference, no account.

Section62

https://forums.moneysavingexpert.com/discussion/comment/82040507#Comment_82040507

Yes, or else had the application process skip over the signature page if it failed, and follow it up at a later date. The locked-up screen was worrying.

The good news is Bucks are saying that applications which got as far as the signature page will be logged and saved, and they will work through them manually to approve and open the account. This means there is no need to contact them, even if you didn't get an acknowledgement email.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82040498#Comment_82040498

I spent a fruitless 10 minutes trying to get their system to accept either a pdf or jpg of my signature that I keep for such things. Gave up and just typed my name in.

I guess that simply agreeing that the action taken is a "signature" makes it so, bit like an illiterate's "mark" or the verbal agreement to a utility contract. Be fun if it were ever questioned if it was actually me making the agreement.

Annoying system in any case.

Joseph1215

I rang them first thing and they said their system crashed overnight with so many applications and that they'll ring people who tried to apply, when it's sorted out, with further advice. The emails about already having a User ID associated with one's details seems to have been a glitch, as I got these several times and have had no contact with them before. Hadn't even heard of them before last night!

clairec666

https://forums.moneysavingexpert.com/discussion/comment/82040553#Comment_82040553

Therefore no need for anyone else to phone them, sounds like they're working through the backlog gradually.

SJMALBA

https://forums.moneysavingexpert.com/discussion/comment/82040342#Comment_82040342

FWIW, I also used Firefox, but with Linux - as a precaution, I disabled NoScript, but left all other extensions (inc. an adblocker) in place, and it worked fine.

drphila

Good advice, of course, from Brid and others not to call them for completed applications.

I applied about half an hour ago and failed at the Adobe pop-up stage. Having not read this thread I phoned them, got thro after about 10 secs, heard the pre-recorded message about technical difficulties and then spoke to an agent. She took my details and said they'll be in touch but in any case I'm in the system.

I asked about my partner who wanted to apply later today - try online or phone? Agent said phone to get into system