New porch door and windows FAIL

WIAWSNB

Kaipa88 said:

Is it the manufacturers responsibility to fix door or fitter? There’s a weatherboard at the bottom of the door 

The fitter. Assuming they supplied and fitted?
Ie, the fitter sorts out any construction issues with the manufacturer. Your 'contract' is with the installer.

bjorn_toby_wilde

Kaipa88 said:

If it’s not down to it being sealed then what is it? The guy that fitted it needs to come back again and sort it before I pay him anything..

Where the window sits on top of the cill is never normally sealed. They clip together. It’s hard to describe but water should never get through there. My guess is that it’s the sealant around the top or sides of the window. It’s running in there and then leaking out at the bottom.

That is a terrible job. I can see some really rough silicone work in your pictures. As a DIYer I could do better than that. It’s a hassle I know but LP is the way to go now I suspect.

Are they FENSA registered?

Kaipa88

No mention of FENSA but claim to be CERTASS registered.

Sorry I’m being dumb what does LP stand for? 

I was happy to move on from this debacle after they fixed the previous issues and I was going to sort out the cosmetic issues myself but this has just thrown a spanner in the works. 

bjorn_toby_wilde

Sorry - LP is legal protection.

Window fitters are supposed to be registered with FENSA or self certify their work with Building Control I believe.

I understand you want to sort this out yourself but, looking at the pictures, the window leak is probably down to poor fitting but the door leak seems to be coming in around the glazed unit. That looks more like a manufacturing fault.

Kaipa88

I emailed them and they came back to me saying the door window looks like it hasn’t been sealed by the manufacturer. Also the fitter hasn’t “drained” that window. They said they will come back out tomorrow to sort. I responded and explicitly said I DO NOT want silicone putting around the door window. It’s brand new and under warranty so needs replacing! 

WIAWSNB

What make of door? I'd contact the manufacturer for advice.
Yes, it was likely received by the installer as a complete assembled door, so it does look like an incorrect manufacturer assembly issue.
I'm not sure 'replacement' is justified, tho' , as a competent person should be able to sort it. Whether that is your current bunch, I can't comment. Hence finding out from the manufacturer what the correct solution is, and what you should expect to happen - then you can monitor.
As for the window, I'm not sure. As btw says, I don't see how water should get to that joint in the first place. Sometimes the draining points of the window are on their undersides, so it drains on the the cill, and then out from a narrow gap between them on the outside. Other times it has weep vents as you pointed out.
I guess incorrect installation is more likely the issue there, but the problem is you - with good reason - have no confidence in them diagnosing and sorting the issue honestly and correctly.
But, before you give them ultimatums, you need to ensure you are on safe legal ground.
So LegProt.

WIAWSNB

Kaipa88 said:

The water coming from the window is just it not being sealed properly. I have no idea about the door..

Ref the weep holes you can see underneath the door 2 plastic things that allow water to escape:



I understand what you mean but really I’m having enough stress as it is dealing with my kitchen floor that this is the last thing I want to have to be dealing with so I would rather sort myself 

Looking at the window and door here, the door frame has the two bottom weeps you mention. Any rain that hits the door and runs down, and gets between it and the surrounding frame, ends up at the bottom and escapes out these vents - that's all fine.
The 'door' issue is the glazed section not being sealed properly, and I'm sure it's an easy fix as these units are designed to be replaceable. Do I trust them to do so? Not sure...
The fixed side window doesn't have such drain vents, so is presumably like the second type I mentioned - ie there are drains on the hidden underside of the window frame near the outside edge. Any rain that gets past the rubber glazing seal ends up there, drips on to the top of the cill, and escapes out that narrow full width slit you see along there where the two sections meet.
Now, if the installer ran a bead of sealant along that outside slot, then the rain cannot escape, so would come inside instead.
Could you have a look tomoz - is there sealant along the outside, where the window frame sits on the cill? If so, my gawd.

WIAWSNB

Once it's all sorted, the rh side of door frame on the inside badly needs a narrow quadrant fitted
You windows guys must have this stuff - made of PVC, around 10mm sides. Costs around £5 a length. What the hell is wrong with these guys.

Kaipa88

WIAWSNB said:

Kaipa88 said:

The water coming from the window is just it not being sealed properly. I have no idea about the door..

Ref the weep holes you can see underneath the door 2 plastic things that allow water to escape:



I understand what you mean but really I’m having enough stress as it is dealing with my kitchen floor that this is the last thing I want to have to be dealing with so I would rather sort myself 

Looking at the window and door here, the door frame has the two bottom weeps you mention. Any rain that hits the door and runs down, and gets between it and the surrounding frame, ends up at the bottom and escapes out these vents - that's all fine.
The 'door' issue is the glazed section not being sealed properly, and I'm sure it's an easy fix as these units are designed to be replaceable. Do I trust them to do so? Not sure...
The fixed side window doesn't have such drain vents, so is presumably like the second type I mentioned - ie there are drains on the hidden underside of the window frame near the outside edge. Any rain that gets past the rubber glazing seal ends up there, drips on to the top of the cill, and escapes out that narrow full width slit you see along there where the two sections meet.
Now, if the installer ran a bead of sealant along that outside slot, then the rain cannot escape, so would come inside instead.
Could you have a look tomoz - is there sealant along the outside, where the window frame sits on the cill? If so, my gawd.

I can’t see any sealant on the outside 

Boohoo

Kaipa88 said:

WIAWSNB said:

Kaipa88 said:

The water coming from the window is just it not being sealed properly. I have no idea about the door..

Ref the weep holes you can see underneath the door 2 plastic things that allow water to escape:



I understand what you mean but really I’m having enough stress as it is dealing with my kitchen floor that this is the last thing I want to have to be dealing with so I would rather sort myself 

Looking at the window and door here, the door frame has the two bottom weeps you mention. Any rain that hits the door and runs down, and gets between it and the surrounding frame, ends up at the bottom and escapes out these vents - that's all fine.
The 'door' issue is the glazed section not being sealed properly, and I'm sure it's an easy fix as these units are designed to be replaceable. Do I trust them to do so? Not sure...
The fixed side window doesn't have such drain vents, so is presumably like the second type I mentioned - ie there are drains on the hidden underside of the window frame near the outside edge. Any rain that gets past the rubber glazing seal ends up there, drips on to the top of the cill, and escapes out that narrow full width slit you see along there where the two sections meet.
Now, if the installer ran a bead of sealant along that outside slot, then the rain cannot escape, so would come inside instead.
Could you have a look tomoz - is there sealant along the outside, where the window frame sits on the cill? If so, my gawd.

I can’t see any sealant on the outside 

On page 1 there is brown sealant in the photos.

Don't know if this was removed but hard to see from newer photos.