New porch door and windows FAIL

Kaipa88

Ok so we’re had some very heavy rain here and it appears it’s coming through the windowsill and door.. any suggestions for fixing it as I’m reluctant to call these fitters out again..

WIAWSNB

I think time to get out another outfit to assess this. And when they fix the listed faults, you pay and sue the first outfit.
There does come a point where you can legitimately say you have no trust in a trades person's ability, and won't give them another chance - I think you've reached that point.
However, make sure you do this by the book. 
Step one - do you have Legal Protection in your house instance? You do?! Great!
Call them up...

I wonder if they've blocked or covered, or never even drilled, the weep holes?

Kaipa88

The water coming from the window is just it not being sealed properly. I have no idea about the door..

Ref the weep holes you can see underneath the door 2 plastic things that allow water to escape:



I understand what you mean but really I’m having enough stress as it is dealing with my kitchen floor that this is the last thing I want to have to be dealing with so I would rather sort myself 

Boohoo

WIAWSNB said:

I think time to get out another outfit to assess this. And when they fix the listed faults, you pay and sue the first outfit.
There does come a point where you can legitimately say you have no trust in a trades person's ability, and won't give them another chance - I think you've reached that point.
However, make sure you do this by the book. 
Step one - do you have Legal Protection in your house instance? You do?! Great!
Call them up...

I wonder if they've blocked or covered, or never even drilled, the weep holes?

Or if it's possible they may have installed the window upside down and drainage holes are at the top?

The leaks could be not enough or badly placed silicone for the cill and window or the screws used weren't sealed properly?

It may be a drier porch if you take out the windows and door judging by what the "builders" have done for you.

Kaipa88

You can see where it’s not sealed 

R

WIAWSNB

Kaipa88 said:

The water coming from the window is just it not being sealed properly. I have no idea about the door..

Ref the weep holes you can see underneath the door 2 plastic things that allow water to escape:
I understand what you mean but really I’m having enough stress as it is dealing with my kitchen floor that this is the last thing I want to have to be dealing with so I would rather sort myself 

Kaipa, you have a door and a window that is letting in water. They shouldn't. Something is amiss.

Do you have LP? Especially if yes, then please do the right thing. You aren't seriously going to start taking that new door apart, removing the glazing, checking the drainage holes... 

That window, for example, shouldn't be letting it rain even if left on the cracked-open vent setting, unless accompanied by a strong wind that literally blows it in via an open section. There are drainage holes which should capture any rain that gets past the outer seal to the 'middle', and drain it away outside. And then inner seals that draught-proof and act as a secondary water seal - if needed.

(Why the hell is 'draught' now considered an incorrect spelling?!)

Slinky

Where it's getting in from the glazing in the door, we had that happen in our previous house. I think they forgot to seal the cassette (the glazed bit) when they put it into the door. They came back and sorted it.

Looking at the outside of your door (nice door, we have the same but in white), is there a drip bar across the bottom to direct the water out over the frame? I can't quite see if there is or not.

Kaipa88

Is it the manufacturers responsibility to fix door or fitter? There’s a weatherboard at the bottom of the door 

WIAWSNB

The window. Yes, the water is coming in from between the actual window frame and the cill. But, this isn't down to not being sealed - it just shouldn't happen at all. There's a lip there, and any rain that does get to that mid-frame area should be safely drained away outside.
So, summat is wrong.
The door. Rain appears to be coming in from around the inset glazing panel. Guess what? This should be ditto.
If you want to go around applying sealant, fill yer boots. But that won't sort the cause, so I would not recommend it.
You have nice windows and doors - getting them sorted correctly is my recommendation.

Kaipa88

If it’s not down to it being sealed then what is it? The guy that fitted it needs to come back again and sort it before I pay him anything..