New porch door and windows FAIL

Kaipa88

They responded and have agreed to come back out this week to sort. I’ll keep you all updated!

WIAWSNB

Kaipa88 said:

Email sent to company yesterday: 

Good evening,

The porch door and windows were fitted yesterday at ** *********. I’m regrettably sending this email as I’m really disappointed with the finished result having had time to inspect it properly.

I have used your services in the past for the outbuilding window and received a much cleaner, higher-quality job which is why I chose to use ****** ****** again.

The issues are as follows:
• Black/brown silicone has been applied internally around the window/door frames and windowsills. I’m unsure why this was used as it was neither discussed nor approved prior to fitting and it looks very unsightly.

A paintable white acrylic sealant should have been used internally to allow the porch to be painted as intended. Also clear silicone has been used above the windows so again making it impossible to paint the walls now without removing it all. You can’t paint over silicone..

• The quality of the silicone application is poor. It is uneven, bulky in places and not neatly finished giving an unprofessional appearance.

• On the outside, the sealing is excessive, applied without attention to neatness and affects both aesthetics and the overall finish. There’s also huge clumps of silicone underneath the windowsills that just don’t look like it was applied properly.

• I requested satin handles to match the front and back doors (text sent Weds 17th Sept) but chrome handles were fitted instead

Please see photos attached of work (apologies if this email mixes the order up):

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I need this work to be properly rectified. Please let me know how you plan to address these issues and provide a timeline for this all to fixed.

Regards

Kudos. That is a measured, reasonable, unemotive, clear, and polite message. 

Exemplar, imo.