The Cashback for Bank or Investment Accounts Discussion Thread

drphila

Nick_C said:

I didn't get an email about the Chase referral offer, but I can see it in the app. 

Go to

1) Discover
2) Your rewards are waiting

On the home page for me

Mamma2004

Shedman said:

In case it helps anyone else with issues regarding withdrawal of funds from Etoro this is the response I finally got today, after submitting a ticket on Monday as well as raising it on chat and via my Account Manager on WhatsApp ( as I got upgraded to Silver status due to value of the monies sat there) regarding the failure I kept getting relating to potentially exceeding payment limits when I blatantly wasn't...

"Thank you for your patience while we reviewed your case regarding your inability to make a transfer from your eToro Money Account.

We currently are facing a technical issue that is affecting clients to make transfers out of the eToro Money. 

A fix will be deployed next Monday. 

As a workaround: 

1) You can wait for the fix until Monday and attempt to transfer then.

2) You can transfer the funds to your trading account, and proceed with a regular bank transfer from the trading account. This will be subject to our processing withdrawals from the USD Trading Account to your bank account . We will cover any conversion fees from our end. "

I think I'll will wait to Monday as don't trust them to cover their exorbitant conversion fees.   Certainly not impressed by Etoro so far.

I suspect they are deliberately blocking withdrawals to prevent them from hemorrhaging more free shares! 

They have frozen my account for 5 days now with £2.5k in it and no help from customer services.  And also no free shares! 

I hope my money is released on Monday. 

I have left poor reviews on TrustPilot too.

Could the FCA or Ombudsman step in? Or Martin?? 

clivep

clivep said:

hgt said:

eToro - So after successfully receiving the bonus shares last Friday and attempting to transfer the funds out, my transfer was blocked. For the last week I have been providing various statements and proof of identity etc. 

Today they have contacted me to say I'm not eligible for the promotion and they will reverse the bonus... a pain but not entirely unexpected. 

However my account is now in a 'blocked' state and I can't logon to eToro, yet they still have my deposit!

Anyone else in the same boat? I don't hold out much hope of a quick resolution as their customer service is dire.  

Yep, same email and account access blocked.

Have you checked your bank a/c that you sent the funds from? Mine showed up there unannounced yesterday.

I recommend anyone who has received the bonus and wants to withdraw it should do so now TO THE BANK A/C THEY FUNDED FROM, and then close their account.

We finally received a sensible reply to my wife's support ticket about not getting her free shares...

"there is already another eToro trading account registered from the same household/address"

“Eligibility to participate in this Promotion is limited to one account per person/household.”

I know she should not have been eligible, so why was she able to select the free shares and get the banner saying to make a deposit to receive them? One could argue that since they took back my bonus shares, then she should qualify.

At least the withdrawal of her £5,000 to the Santander a/c that the funding came from went through OK. eToro a/c now closed. Negative Trustpilot review will be left.

A bad experience but time to move on.

flaneurs_lobster

Again, another thread where leaving negative Trustpilot reviews is seen as part of the complaints process at another institution.

How does this work?

You raise a complaint on eToro.

You slag off eToro on TP. Do you quote your complaint ticket no or do they just link by name?

eToro react to the negative review by prioritising your (eToro) complaint over those without a corresponding TP complaint?

Is the quid pro quo here that you will remove the TP review if they fix your eToro problem?

Nick_C

If you leave a negative review of eToro on Trustpilot, they will contact you through TP to ask for your details. 

You should be honest with your TP review, and there is no reason to change an honest review, but you can add to it to inform others of the outcome should you wish to. 

Most of the positive (unsolicited)  TP reviews of eToro look fake to me. 

flaneurs_lobster

Nick_C said:

Most of the positive (unsolicited)  TP reviews of eToro look fake to me. 

If I were to put up a review of eToro on TP based on my only interactions with them it would read:

"After signing up, moving some money about, ticking some boxes, they gave me £500 - whole process took 15 minutes".

That would look fake to me too.

artyboy

flaneurs_lobster said:

Nick_C said:

Most of the positive (unsolicited)  TP reviews of eToro look fake to me. 

If I were to put up a review of eToro on TP based on my only interactions with them it would read:

"After signing up, moving some money about, ticking some boxes, they gave me £500 - whole process took 15 minutes".

That would look fake to me too.

But then we are a rare breed on here... 

Nick_C

flaneurs_lobster said:

Nick_C said:

Most of the positive (unsolicited)  TP reviews of eToro look fake to me. 

If I were to put up a review of eToro on TP based on my only interactions with them it would read:

"After signing up, moving some money about, ticking some boxes, they gave me £500 - whole process took 15 minutes".

That would look fake to me too.

If you had only placed one review on TP, it would look fake to me too.

If you had posted a dozen reviews of different companies over a couple of years or more, I would be inclined to think it was genuine.

You need to be more discerning about interpreting what you read online. 

callum9999

clivep said:

clivep said:

hgt said:

eToro - So after successfully receiving the bonus shares last Friday and attempting to transfer the funds out, my transfer was blocked. For the last week I have been providing various statements and proof of identity etc. 

Today they have contacted me to say I'm not eligible for the promotion and they will reverse the bonus... a pain but not entirely unexpected. 

However my account is now in a 'blocked' state and I can't logon to eToro, yet they still have my deposit!

Anyone else in the same boat? I don't hold out much hope of a quick resolution as their customer service is dire.  

Yep, same email and account access blocked.

Have you checked your bank a/c that you sent the funds from? Mine showed up there unannounced yesterday.

I recommend anyone who has received the bonus and wants to withdraw it should do so now TO THE BANK A/C THEY FUNDED FROM, and then close their account.

We finally received a sensible reply to my wife's support ticket about not getting her free shares...

"there is already another eToro trading account registered from the same household/address"

“Eligibility to participate in this Promotion is limited to one account per person/household.”

I know she should not have been eligible, so why was she able to select the free shares and get the banner saying to make a deposit to receive them? One could argue that since they took back my bonus shares, then she should qualify.

At least the withdrawal of her £5,000 to the Santander a/c that the funding came from went through OK. eToro a/c now closed. Negative Trustpilot review will be left.

A bad experience but time to move on.

You could argue that. Equally, you could argue that you were caught attempting to scam them and are therefore suffering the consequences of your actions... 

Don't get me wrong, I hope they show some basic competence and allow you to get your money back ASAP, but I'm not sure you can claim to be the innocent victim of this interaction! 

soulsaver

eToro

For me, a simple response to the withdrawal request saying 'Refer to the terms - your qualifying funds need to remain on deposit for 90 days..' would suffice.

Why should transferring out to a different ac than originally funded from, automatically trigger AML checks?

Why don't they declare that would be the case and save themselves the bad press & the drain on resources?

Aren't competent enough to write that simple functionality and are giving out mixed messages about the verification needed. 

You then wonder about the security of the information you're providing. And whether you're going to get your money back even after the 90 days.