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Bright app down ?

123457

Comments

  • brewerdave
    brewerdave Posts: 8,966 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    Still not loading for me this morning.

  • LateStarter
    LateStarter Posts: 394 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper

    Is it Bright, or is there a bigger problem? Neither Bright nor the EoN app have updated usage figures since Thursday.

  • tlcgrantham
    tlcgrantham Posts: 795 Forumite
    Sixth Anniversary 500 Posts Name Dropper

    Uswitch app similar saying “Try again later we’re having technical issues “

  • GlitterMedusa
    GlitterMedusa Posts: 61 Forumite
    10 Posts Name Dropper

    My Bright app has full gas &and electricity usage up to and including Friday, and some partial electricity for Saturday. My BG app is up to date with all data up to and including Saturday,which is normal for them, it's always 2 days behind

  • molerat
    molerat Posts: 35,841 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 23 February at 4:19PM

    Ivie is fully populated.

    Eon has electric only for Friday, nothing after.

  • LateStarter
    LateStarter Posts: 394 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper

    No change Bight not loading data; EoN app not updating usage. I'm starting to believe smart meters aren't worth the grief.😂

  • molerat
    molerat Posts: 35,841 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic

    Loop is also fully up to date so there is no general data outage but likely a data retrieval problem with certain providers. I wonder what commonality there is ?

  • squirrelpie
    squirrelpie Posts: 1,657 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper

    Hmm, Bright are still working on the problem, whatever it is. Based on

    Ivie is fully populated.

    I just downloaded the Ivie app (it says it's a Chameleon product, so I have some reason for trust) and I got as far as trying to photograph my electricity bill in the app and it has completely frozen my iPad! 😪 Not a happy bunny!

    More later …

  • The_Green_Hornet
    The_Green_Hornet Posts: 1,688 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 24 February at 4:41PM

    Latest update from Glow / Bright:

    Please be advised there is an ongoing disruption to our services:

    • Feb 21, 2026 - Performance continues to be significantly degraded for which we apologise. Remediation work is ongoing. Part of the resolution is dependent on a third party supplier, whose response times have been slower than expected.

    The following services are being disrupted:

    • Bright App
    • GLOW API
    • Smart Meter Data Services
    • DCC Inventory Lookup
    • DCC Data Refresh
    • Sign Up
    • Sign In
    • Data Download
  • squirrelpie
    squirrelpie Posts: 1,657 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper

    Not to mention

    Please be advised there will be a disruption to our services on the following date:
    • Feb 24, 2026 - All Glow/Hildebrand systems unavailable due to planned system maintenance; taking advantage of DCC Outage between 2000 and 0200.

    The following services will be disrupted:
    • Smart Meter Data Services
    • DCC Inventory Lookup
    • DCC Data Refresh
    • GLOW API
    • Bright App
    • Sign Up
    • Sign In
    • Data Download

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