Bright app down ?

Swipe

squirrelpie said:

Reed_Richards said:

My Glowmarkt import data download (which uses the same data source as the Bright app)

I'm curious about the software you use to download the data. Is it published anywhere?

Assuming you have an account with them for Bright, you can just download your data in a file from glowmarkt.com

Reed_Richards

Go to https://glowmarkt.com/pages/property/energy-data to download your data.

squirrelpie

Reed_Richards said:

Go to https://glowmarkt.com/pages/property/energy-data to download your data.

Thanks. When I go that page it says "No data available". That's why I was asking about other software.

Swipe

squirrelpie said:

Reed_Richards said:

Go to https://glowmarkt.com/pages/property/energy-data to download your data.

Thanks. When I go that page it says "No data available". That's why I was asking about other software.

That doesn't sound right if you can you see all your historical data in the Bright app OK. Are your current tariff price and standing charge details present there when you browse through your account on glowmarkt.com?

squirrelpie

Swipe said:

Are your current tariff price and standing charge details present there when you browse through your account on glowmarkt.com?

No but they are there in the app.

WBCPB

My problem has been resolved by disabling my adblocker.

squirrelpie

WBCPB said:

My problem has been resolved by disabling my adblocker.

Doesn't make any difference for me - but then the error I see is different. I've asked their support what the problem is; I'll post when they respond.

edit to ask: so nobody uses the API to download then?

squirrelpie

Sorry for the delay, but here's an update. The problem turned out to be that I use Firefox as my regular browser. There's some problem with Glowmarkt's page when displayed in that browser. Glowmarkt say that given how minor FF has become, they can't justify spending money investigating the problem. I can understand that, sadly 😪

So if I use another browser that problem is solved. But if you've seen my other thread, you'll see I have much bigger problems caused by Octopus' incompetence 👿 So there's no data that Glowmarkt could retrieve at the moment!

molerat

Looks like another bad day, no data in the app since 01.00 Sat and very slow loading.

squirrelpie

https://forums.moneysavingexpert.com/discussion/comment/81895341#Comment_81895341

I asked them about it. They said "Sorry about that, we are having some performance issues - the app is working but responding very slowly. Please sign up to our system incidents to keep an eye on things: https://glowforhomes.com/support/system-incidents "