iWeb Change to Scottish Widows

masonic

MK62 said:

EthicsGradient said:

MK62 said:

EthicsGradient said:

SevenUpPear8 said:

For the regular investing, I'm a bit confused by the separate subscription and investment plans. Sometimes the subscription date is a few days before the investment date, but sometimes they're on the same date. Sometimes there's a 2-day gap between the subscription and investment, and sometimes it's longer.

It's probably made worse by the upcoming bank holidays, but it makes me feel a bit uneasy. Maybe the way to go is just set up the investment plan, and set reminders to add cash manually by debit card a couple days earlier?

I think in the below picture, the pairs are supposed to be 1&4, 12&17, 17&22, 24&[date in Jan], but because the dates seem to move month by month because of weekends etc, and potentially crossover into the following month, it's still a bit fuzzy for me.

  

Looks like 2 clear working days between the debit and the investment day. That works for the first 3 pairs; for the last, the 24th and the 31st are both LSE half days, which probably does complicate it - they appear to have opted to wait for Fri 2nd Jan for the investment day (that would be "3 working days from the start of the debit day to the start of the investment day" still).

Why the days between debit days vary so much, I can't tell, though.

My take on it is that as you can only select one-off or monthly subscription and investment dates, the subscription direct debit will be taken from your bank on the first subscription date after your selected date each month.......and likewise for regular investment, that will happen on the first investment day after your selected date.....
So, looking at Dec25 (pictured above), if you select the eg 15th as your subscription date and eg 19th as your investment date, the subscription direct debit will be taken from your bank on the 17th, and the investment will happen on the 22nd.

I don't understand what "selecting the eg 15th" would be, because SW says they'll only take the debit on the 17th (or next working day, in months where that's necessary). You would be, in reality, selecting the 17th. They offer you the 1st, 12th, 17th and 24th, for every month.

Not logged in at the time (posted from mobile), so was going off memory (which ain't what it was... )......but even so, if you select 17th and 22nd as subscription and investment days, then surely they mean they will take the direct debit on the 17th or the first subscription day after the 17th, and will execute the investment instruction on the 22nd or the first investment day after the 22nd........or am I missing something here?

Yes, that would make sense and what I thought originally, but contradicts what you said in this post where you gave the example of selecting the 15th and 19th in order for things to happen on 17th and 22nd. It seems like 15th and 19th are red herrings and are not dates that either could or should be selected when you want things to happen on 17th and 22nd. If you could select 15th and 19th, then that's when the subscription or investment would happen. You should simply select the dates you want, not X number of days prior. Things would only be delayed subject to the date being a non-business day in a subsequent month (e.g. next month, Sat 17th Jan would be delayed until Mon 19th Jan, but Thu 22nd Jan would not).

gesdt50

Tassie_Devil said:

Anybody else having problems logging in to the website today?

Have checked the Scottish website again today, have been trying to view the Policy numerous times over the last couple of years mostly in the last 20 months and they keep laoding https://personal.secure.scottishwidows.co.uk/not-available-yet, must have tried 6-7 time in the last 20 months and still getting that, when I noticed 3-4 months back that they would would be partnered with Iweb I thought this will be great as my pension they invest on Global market indices or such anyway so I will now be finally able to have some control however the joining with Iweb & Scottish Widows is about 2 months late already as I believe it was supposed to be 18th October they were to have joined & the service up and running, they are absolutely rubbish from my experience, ridiculous and a multiple of other incompetent terms apply to them

masonic

gesdt50 said:

Tassie_Devil said:

Anybody else having problems logging in to the website today?

Have checked the Scottish website again today, have been trying to view the Policy numerous times over the last couple of years mostly in the last 20 months and they keep laoding https://personal.secure.scottishwidows.co.uk/not-available-yet, must have tried 6-7 time in the last 20 months and still getting that, when I noticed 3-4 months back that they would would be partnered with Iweb I thought this will be great as my pension they invest on Global market indices or such anyway so I will now be finally able to have some control however the joining with Iweb & Scottish Widows is about 2 months late already as I believe it was supposed to be 18th October they were to have joined & the service up and running, they are absolutely rubbish from my experience, ridiculous and a multiple of other incompetent terms apply to them

The iWeb platform will remain separate from the others, so the migration was never likely to improve your legacy SW pension accessibility. Other than during weekend maintenance periods (like the current one from Saturday 8am to Sunday 10am), the iWeb platform has been accessible throughout. I expect iWeb will settle down now the migration is complete and the finishing touches are made to the new branding and features. Historically maintenance has been kept to a minimum.

If you are so disappointed with SW, why put up with it any longer? It seems like 20 months is long enough to put up with it before ditching and switching. There are plenty of better pension alternatives out there. Or it might be worth starting a new thread about this SW product, since it is separate to iWeb, and sounds like a completely different user experience (the login page seems to be loading just fine for me, but I am not a customer, so can't go any further than that).