Monmouth Building Society is so slow

masonic

Bobblehat said:

x44 said:

I thought I'd "give it a whirl" in the hope that by now they might have sorted out at least some of the problems with the app - or rather the back office processes supporting it.

So I downloaded the app and applied for a Regular Saver as a new user......

No is the answer.

Got the "unable to verify your NBA bank details" message and there it stops. This is for a Lloyds Bank current account opened for at least a decade.

So as instructed I contacted them: I used the secure contact page on the website and I will see what happens next. Presumbly it will be some request requiring me to submit my ID /bank statement details.

Forgive my ignorance but who is NBA bank and do they have a similar sort code to Lloyds? I'm almost suspecting a typo as the source of the problem? 

Nominated Bank Account

Bobblehat

masonic said:

Bobblehat said:

x44 said:

I thought I'd "give it a whirl" in the hope that by now they might have sorted out at least some of the problems with the app - or rather the back office processes supporting it.

So I downloaded the app and applied for a Regular Saver as a new user......

No is the answer.

Got the "unable to verify your NBA bank details" message and there it stops. This is for a Lloyds Bank current account opened for at least a decade.

So as instructed I contacted them: I used the secure contact page on the website and I will see what happens next. Presumbly it will be some request requiring me to submit my ID /bank statement details.

Forgive my ignorance but who is NBA bank and do they have a similar sort code to Lloyds? I'm almost suspecting a typo as the source of the problem? 

Nominated Bank Account

Sorry ... I'm finding my sense of humour is more often failing to hit the mark as I get older 

x44

NBA is Monmouth's shorthand for your Nominated Bank Account.

Bobblehat

x44 said:

NBA is Monmouth's shorthand for your Nominated Bank Account.

See post above with my apology for failed witticism!

x44

Well its been a month now

No response though the app to me over their inability to recognise my bank account (decades old)

No messages sent my email about any further documents required or actions to take

No response to my secure contact message via their website done the same day as to what they would like me to do now about verifying my bank account.

So ---that means it's formal complaint time!

Rudyson

Phone them up, they're very helpful.