Monmouth Building Society is so slow

OrangeBlueGreen

dcs34 said:

dcs34 said:

Well their app doesn't seem to allow people with hyphenated surnames to register - won't recognise the surname as legitimate with it, and doesn't recognise me as a customer without!

Have finally resolved this with their customer service agent. The solution - or rather the bodged workaround - is that they remove the hyphen from my existing user account so I can then register on the app.

I did question if this would create a problem when applying for new accounts - that they might in the future claim my ID doesn't match my account details. Let's just say the response wasn't entirely reassuring!

Seems very odd that having presumably paid a handsome sum to develop this app, MBS didn't (1) properly test it for edge name cases and (2) can't be bothered to get it patched properly, and their solution is to effectively tell their customers to commit very very minor ID fraud!

Mad that the solution is for them to technically change your name. This could have been foreseen, it's not like hyphenated names are not popular.

Bern64

Their app keeps freezing (is it new)? ... I type in my pin then it asks for a code and I
have to request it via my
Mobile sms. It gets generated multiple times as the app keeps freezing and not allowing me to move forward and actually put in the code into the box!. This issues happens about 99% of the time and I have to keep refreshing the app and wasting my time. It's also down for maintenance regularly all day long! Thank goodness I only paid in £1 to a regular saver to test out the app. (No money has reached my account hours later). Won't be using too flakey and impossible to use. Surely this app must have been tested before launch. Shocking. Will try to close but can't seem to work out how to do this!

Bern64

Does anyone know how to close the new RS account via the app or email etc? Looked on their website and can't find any information. I have had enough of the app constantly freezing when logging on & being down for maintenance all through the day on & off. Not worth the hassle!

ThePirates

I spoke to CS today, they are aware of the issues, updated app due mid next week. 
I still don't get past the choose which 2 factor authentication you want and there's no choices!

happybagger

Bern64 said:

Does anyone know how to close the new RS account via the app or email etc? Looked on their website and can't find any information. I have had enough of the app constantly freezing when logging on & being down for maintenance all through the day on & off. Not worth the hassle!

Why do you need to "constantly" use the app for an account if this sort? Why not let the account run until the term is up (or it becomes uncompetitive)?

Not criticism, just curious.

Online access via browser is available too.

wmb194

Bern64 said:

Does anyone know how to close the new RS account via the app or email etc? Looked on their website and can't find any information. I have had enough of the app constantly freezing when logging on & being down for maintenance all through the day on & off. Not worth the hassle!

You’re sure you’re not giving up too easily? It’s a good account. 

If the app isn’t working for you - it’s fine for me on my iPhone - just use the browser version. It’s always slow to update balances, usually you’ll see them next working day. It’s not really an account you need to constantly monitor anyway.

If you really want to close the account IIRC there’s an option in the browser versions of Internet banking, else send a secure message.