Here I go again ….

Scot_39

EDF really do seem to be messing you arund at every stage of the process.

Its as clear as mud what they are doing.

You clearly have been told your singed onto E10 new tariff from July 1st (despite that being your extisgn tariff - which rings it's own alarm bells) - but that email doesnt include the rates - but they do still publish iirc - so easyto check - then being billed for same period at same flat rate on both registers.

Its back to hopefully finding a competent complaints handler to sort out the mess.

Good luck

Oh and chase up the meter database updates - its been almost 4 months should iirc be more than enough time - ask them when they requested the system update ?

4 weeks normal, upto 6 weeks allowed, seems to be the google type responses for meter swap or supplier move.

Rosie1001

Update 

another complaint gone in .. they are now saying they do not offer E10 anymore , even though I gave a email saying they do and I should have been on it from July 1 st 

escalated to a manager as well …it’s really difficult as the language barrier is a issue as well 😩

Swipe

I'd inform them by email that if your MPAN and and E10 tariff issues are not resolved within 14 days that you'll go to the ombudsman based on the date of your original complaint.

Rosie1001

Swipe said:

I'd inform them by email that if your MPAN and and E10 tariff issues are not resolved within 14 days that you'll go to the ombudsman based on the date of your original complaint.

I’ve just emailed them and said just that ..thank you 

Rosie1001

Scot_39 said:

EDF really do seem to be messing you arund at every stage of the process.

Its as clear as mud what they are doing.

You clearly have been told your singed onto E10 new tariff from July 1st (despite that being your extisgn tariff - which rings it's own alarm bells) - but that email doesnt include the rates - but they do still publish iirc - so easyto check - then being billed for same period at same flat rate on both registers.

Its back to hopefully finding a competent complaints handler to sort out the mess.

Good luck

Oh and chase up the meter database updates - its been almost 4 months should iirc be more than enough time - ask them when they requested the system update ?

4 weeks normal, upto 6 weeks allowed, seems to be the google type responses for meter swap or supplier move.

Bottom of email does give rates 

Rosie1001

Even when this is sorted I am changing to octopus snug I think ..I can’t keep going through this every time the tariff changes …

It’s taking over my life , I’m spending so much time on calls to them or emailing … I have had enough 

Swipe

Isn't it amazing how simple life was before smart meters?

Rosie1001

The actual meter and in house display are showing the E10 costings as well 

but I am billed at standard variable, makes no sense 

This is an absolute farce !

vienna28

For a few days in April and May I went back to E7 timings while on Octopus Snug.  So I had to be careful not to go into peak rate because I could have run my hot water and storage heaters until 8:37am.

Anyway it was quickly rectified (I've had no issues since) and I was soon back on snug timings.  They even sent me a 27p refund last month. 😆

I got my bill for the past two months yesterday and everything is working fine and I'm happy being on Octopus snug.

So Rosie believe them when they say you are now on standard variable.  Clearly they have been messing you around with mixed messages but your E10 timings are now pretty meaningless if they have now stuck you on standard variable.

I hope you quickly get it sorted out because in a couple of months storage heaters may need to start coming on again. 

 

Rosie1001

vienna28 said:

For a few days in April and May I went back to E7 timings while on Octopus Snug.  So I had to be careful not to go into peak rate because I could have run my hot water and storage heaters until 8:37am.

Anyway it was quickly rectified (I've had no issues since) and I was soon back on snug settings.  They even sent me a 27p refund last month. 😆

I got my bill for the past two months yesterday and everything is working fine and I'm happy being on Octopus snug.

So Rosie believe them when they say you are now on standard variable.  Clearly they have been messing you around with mixed messages but your E10 timings are now pretty meaningless if they have now stuck you on standard variable.

I hope you quickly get it sorted out because in a couple of months storage heaters may need to start coming on again. 

 

My meter is actually showing the e10 pricing and Is on E10 timings 

billing and my tariff on my app both say variable 

go figure that one lol , 😝 they do not have a clue what they are doing 

my only issue with moving to snug is the over run timings by 9 mins , but the good outweighs the bad so I’m definitely changing once this new saga is done and dusted ! 

My heaters in the  winter are switched on snd left on all the time until the temps start to rise again