Economy 10 & Smart Meters

Rosie1001

That’s my meter … I get two rates now

the guy who installed it , he had a bit of bother , but got there in the end , and I’m so happy

works well , bills are lower and my home is warm

Sometimes the off peak comes on for extra hours a bit randomly in the late evening which is always a bonus as all the power goes to the snug rate then

Rosie1001

https://forums.moneysavingexpert.com/discussion/comment/82142237#Comment_82142237

ask to be put through to the smart metering team , they are fab and very helpful

PZ19

https://forums.moneysavingexpert.com/discussion/comment/82143465#Comment_82143465

cheers Rosie, i may well have to. They aren’t picking up the water/heat readings

PZ19

https://forums.moneysavingexpert.com/discussion/comment/82142948#Comment_82142948

yes. Meter change would be my favourite option if needed. To be honest all it needs to do is charge the heat/water circuit at the cheap rate and the other circuit at the peak rate, so end up with 2 rates. Surely that’s not too difficult?

Edit. Update today, spoke to the engineering team at Octopus, very helpful guy, worked out I have 2 MPANs, and EDF only transferred one across. Seems the water/heat circuit is on a separate mpan. Once they have that, he says setting the registers correctly should be straightforward and moving to snug should be fine

RedFraggle

https://forums.moneysavingexpert.com/discussion/comment/82144357#Comment_82144357

Until the smart meter was put in I had a dual MPAN complex meter. Eon were a nightmare but Octopus were great

Rosie1001

https://forums.moneysavingexpert.com/discussion/comment/82144357#Comment_82144357

Exactly the same happened to me when I got my meter installed by EDF , I put a complaint in with EDF .. they credited my account with some compensation

Scot_39

https://forums.moneysavingexpert.com/discussion/comment/82146062#Comment_82146062

c10 years ago when I lost rts - as part of EOns tariff simplification - the only people I could get sense out of was their customer facing complex metering team.

AFAIK they didnt survive as a unit when EOn made the switch to EOn Next for domestic after nPower acquisition.

PZ19

https://forums.moneysavingexpert.com/discussion/comment/82146128#Comment_82146128

yeah the EDF complex metering team were very good too, alas they got rid of them.. I still don’t understand why I still have 2 mpan’s when I now only have one meter. I used to have 2 meters and hence 2 mpans. The guy at Octopus seems very much on the ball though

Scot_39

Because essentially you have two meters - in the one box - would be my simplistic external to industry take on it.

As both can be set to different tariffs - times and rates - and I guess the MPAN is needed to keep track of that in the meter database etc.

PZ19

https://forums.moneysavingexpert.com/discussion/comment/82146497#Comment_82146497

that makes sense. Got an engineer coming out to have a look Tuesday..see what happens maybe it’s just easier to switch to meter that snug can handle. The way EDF have passed over the readings it makes it look like both MPANs give a day and a night reading, which is clearly wrong on the heat/water circuit. EDF don’t bill that way, but I guess cos there are 4 readings that’s how they’ve interpreted it.. knew wouldn’t be easy to swap, have to say so far octopus are very easy to deal with compared to EDF..