How to proceed? Any advice and guidance is very welcome. Demand for medical evidence by UKPC.

daveyjp

Its a bank holiday, Kaizen having  day off from the day job at a PPC.

dxbcc

they could have just put it to bed quickly by following the appeals process and either have the charge cancelled

This is absolute nonsense, especially on a thread about UKPC. UKPC won't cancel the charge even when they are obligated to by both the law and the BPA CoP. There's no ambiguity about this, I just took them to court and won becaue they did exactly that. If the PPCs want people to engage with the process then they need to start operating in good faith rather than misleading threats and abuse of the court process.

OP, stick with the process, the forum regulars know what they're doing.

MauveMoo281

ChirpyChicken said:

Kaizen2024 said:

Well they wont get the chance to pay zero or £20 without any fuss if they don't appeal and provide evidence 🤦🏻‍♂️

Come on so you honestly believe someone should have to provide evidence of a medical emergency on that day. That is beyond the pale
If they had a heart attack or a epileptic fit would you honestly expect proof to be provided
Asking for proof of payment of such like is a different matter.

To the OP you should maybe ask the landowner to cancel this charge. They have a direct portal with UKPC for doing this. It's as per the standard contract that UKPC issue.

I am interested in this direct portal with UKPC.

How do I go about accessing this please?

Regarding the medical proof guff, my point is that my Blue Badge has been issued because of my medical diagnoses.
Is that not proof in itself? 

fisherjim

Kaizen2024 said:

I see this all the time here SB. Motorists looking for advice and all they are told by activists to ignore everything except a claim form or LBC, when they could have just put it to bed quickly by following the appeals process and either have the charge cancelled or pay £20 and move on.

Not everyone has the time or desire to play games with parking operators.

Maybe it’s a marketing ploy to drum up advocacy work 🤷🏼‍♂️

It's the "parking operators" that play games the OP has already supplied evidence of a blue badge that is enough, why should they now provide confidential and personal details to some dim office junior that will just press the template reject button.

UKPC with their dodgy dealings, dodgy addresses, dodgy signs, and dodgy terms and conditions are not an authority they are just two bit money skimmers, 

If the OP does not want to provide any more evidence, let them waste their time money and effort then withdraw at the eleventh hour as usual.

I certainly wouldn't help fund Rupert's next Porsche!

ChirpyChicken

MauveMoo281 said:

ChirpyChicken said:

Kaizen2024 said:

Well they wont get the chance to pay zero or £20 without any fuss if they don't appeal and provide evidence 🤦🏻‍♂️

Come on so you honestly believe someone should have to provide evidence of a medical emergency on that day. That is beyond the pale
If they had a heart attack or a epileptic fit would you honestly expect proof to be provided
Asking for proof of payment of such like is a different matter.

To the OP you should maybe ask the landowner to cancel this charge. They have a direct portal with UKPC for doing this. It's as per the standard contract that UKPC issue.

I am interested in this direct portal with UKPC.

How do I go about accessing this please?

Regarding the medical proof guff, my point is that my Blue Badge has been issued because of my medical diagnoses.
Is that not proof in itself? 

They are making you jump through hoops
Contact legal and general or the managing agent for quick resolution.  That's going to be the best bet and word your email right.

Its a client portal not the general public but I've seen how it works by someone.

MauveMoo281

Thanks to everyone for their replies. 

Could you please advise, spell out in simple terms what I must do now because I am lost in abbreviations, despite the glossary and that all encompassing NEWBIE thread.

MauveMoo281

ChirpyChicken said:

MauveMoo281 said:

ChirpyChicken said:

Kaizen2024 said:

Well they wont get the chance to pay zero or £20 without any fuss if they don't appeal and provide evidence 🤦🏻‍♂️

Come on so you honestly believe someone should have to provide evidence of a medical emergency on that day. That is beyond the pale
If they had a heart attack or a epileptic fit would you honestly expect proof to be provided
Asking for proof of payment of such like is a different matter.

To the OP you should maybe ask the landowner to cancel this charge. They have a direct portal with UKPC for doing this. It's as per the standard contract that UKPC issue.

I am interested in this direct portal with UKPC.

How do I go about accessing this please?

Regarding the medical proof guff, my point is that my Blue Badge has been issued because of my medical diagnoses.
Is that not proof in itself? 

They are making you jump through hoops
Contact legal and general or the managing agent for quick resolution.  That's going to be the best bet and word your email right.

Its a client portal not the general public but I've seen how it works by someone.

Legal & General Asset Management are the landowners.

UKPC are the managing agents that are, as you rightly said, are "making me jump through hoops".

I am already in email contact with UKPC but how do I make a formal complaint to L&G, please? 

This portal business is tantalising so how to go about accessing it?

Thanks.

This medical emergency involved an episode, a 'volley' of excruciating pain that's euphemistically described as The Suicide Disease ~ Type 2 Facial Pain ~ Trigeminal Neuropathy. 

ChirpyChicken

The portal access is only for between the client and the parking operator
The managing agents most certainly not UKPC - 
What site was it? (it may have come up before), the actual managing agents are most likely not L&G.  They could Savills / CRBE etc

MauveMoo281

ChirpyChicken said:

The portal access is only for between the client and the parking operator
The managing agents most certainly not UKPC - 
What site was it? (it may have come up before), the actual managing agents are most likely not L&G.  They could Savills / CRBE etc

The site is Highbridge Retail Park, Waltham Abbey, London EN9 1BY

Legal & General Investment Management Helpdesk 0116 464 0825 on a plaque on the outside of Pets At Home, one of the 6 retail units there.

The Manager @ Pets At Home informed that L&G were the landowners and that the UKPC operative was vociferous in persecuting motorists, eg when there were chaotic roadworks on Highbridge Road recently, drivers were queuing to exit and he was even issuing PCN's to those attempting to leave the retail park.

Coupon-mad

"UKPC are the managing agents"

No, they really are not. 'Managing Agents' are property agents (qualified Estate Agents only).

Legal & General Investment Management Helpdesk 0116 464 0825 on a plaque on the outside of Pets At Home, one of the 6 retail units there.

Ring that number tomorrow and complain.  Insist they tell UKPC to cancel the PCN.

You will NEVER pay this - not even £20 - and do not have to supply medical evidence.