X-O (Jarvis) online platform to close in the summer

HonestJohn

Shedman said:

Gambler said:

Hattie627 said:

where_are_we said:

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

As Hoenir stated Jarvis will probably automatically transfer inactive accounts with no balance to Interactive Investor come the cut off date. Avoid any chance of being charged a monthly fee further down the line by closing the account now by email and get a confirmation email back from Jarvis.

That's what I did a while back after the news came out about the closure of X-O and the transfer plan.
I had an empty and inactive GIA. I didn't want this to transfer, with the risk of incurring a platform fee. I emailed Jarvis and asked them to close my account. They confirmed by email very quickly that this had been done. 

I tried to do the same but had some worthless shares so couldn't close the account. I completed the form for share gifting and have now managed to close my accounts via email. Now when I log in to xo there are no accounts visible.

Where did you get the form to gift the shares (can't see one on the X-O site) ?   Were the shares you gifted still listed on an exchange and had some value, even if very negligible, or were they totally worthless or delisted shares?  I've got some delisted shares,which from the latest liquidator's report posted on Companies House, are unlikely to be worth a bean that I want to get removed from my account before it transfers.  

I explained my position in an email to Jarvis and they sent me a pdf to fill in. Mine included a delisted company and a suspended company.

AlanP_2

HonestJohn said:

HonestJohn said:

iii have started setting up accounts for x-o users. This has happened to me despite requesting I was not transferred. I received a text today that went into my spam. It has my new iii account number so I was able to log into my new account. All my personal details have been set up but no other data hsas been transferred yet.

Just got a follow up email saying the text was sent in error. Doesn't bode well.

I take the opposite view.

What it indicates to me, based on too many years as an IT Project Manager, is that they did a dry run last weekend to test the process before the cutover.

Looks like someone forgot to send the messages to some sort of dummy output file.

pafpcg

AlanP_2 said:

HonestJohn said:

HonestJohn said:

iii have started setting up accounts for x-o users. This has happened to me despite requesting I was not transferred. I received a text today that went into my spam. It has my new iii account number so I was able to log into my new account. All my personal details have been set up but no other data hsas been transferred yet.

Just got a follow up email saying the text was sent in error. Doesn't bode well.

I take the opposite view.
What it indicates to me, based on too many years as an IT Project Manager, is that they did a dry run last weekend to test the process before the cutover.
Looks like someone forgot to send the messages to some sort of dummy output file.

If it was test run, then it's got problems.

My partner & I have a joint account at Jarvis with me being the first-named. On Sunday morning, my partner received two identical SMS messages, then a single follow-up apology, but nothing for me...

[It's irrelevant for us - we told Jarvis not to transfer our account to Interactive Investors, our last share holdings were transferred out to share certificates yesterday and the cash balance sent to our bank account.  Final transaction & cash statements for the full five years we've had the account were downloaded this morning. Only issue outstanding is a dividend payment due in July which Jarvis assured me would be sent to our bank account automatically.]

emricjk

can anyone help please.  I used Jarvis merely to buy carnival shares a few years ago in order to get shareholder benefits when cruising.  With this move once charges start its going to cost me £4.99 per month.  I dont understand how I can now "have these shares" if i close the account with this changeover.  Ideally I want to retain my shares, be able to access proof for carnival to grant me their perks but not sell the shares if possible.
Any info would be great as I am a total novice on what to do next, although Im not wanting to pay their charges.
Loook forward to responses please 

jilawrence

emricjk said:

can anyone help please.  I used Jarvis merely to buy carnival shares a few years ago in order to get shareholder benefits when cruising.  With this move once charges start its going to cost me £4.99 per month.  I dont understand how I can now "have these shares" if i close the account with this changeover.  Ideally I want to retain my shares, be able to access proof for carnival to grant me their perks but not sell the shares if possible.
Any info would be great as I am a total novice on what to do next, although Im not wanting to pay their charges.
Loook forward to responses please 

Transfer your shares to an alternative broker, who charges less or doesn't charge. This is discussed earlier in the thread, and the main suggestions are IWeb and Trading 212.

Hoenir

pafpcg said:

our last share holdings were transferred out to share certificates yesterday 

Paper share certificates are being phased out. The options to trade them are greatly reducing likewise the cost of trading them is increasing. As is a manual rather than electronic process. 

Electrickery

pafpcg said:

AlanP_2 said:

HonestJohn said:

HonestJohn said:

iii have started setting up accounts for x-o users. This has happened to me despite requesting I was not transferred. I received a text today that went into my spam. It has my new iii account number so I was able to log into my new account. All my personal details have been set up but no other data hsas been transferred yet.

Just got a follow up email saying the text was sent in error. Doesn't bode well.

I take the opposite view.
What it indicates to me, based on too many years as an IT Project Manager, is that they did a dry run last weekend to test the process before the cutover.
Looks like someone forgot to send the messages to some sort of dummy output file.

If it was test run, then it's got problems.

My partner & I have a joint account at Jarvis with me being the first-named. On Sunday morning, my partner received two identical SMS messages, then a single follow-up apology, but nothing for me...

[It's irrelevant for us - we told Jarvis not to transfer our account to Interactive Investors, our last share holdings were transferred out to share certificates yesterday and the cash balance sent to our bank account.  Final transaction & cash statements for the full five years we've had the account were downloaded this morning. Only issue outstanding is a dividend payment due in July which Jarvis assured me would be sent to our bank account automatically.]

Same here. Instructed Jarvis categorically not to even send any of my personal data

to ii. Text and mail received from ii, so clearly they have done so.

Shares made it to lightyear all electronically, still waiting for cash (had to sell one 

they couldn't transfer) so hopefully cash will be transferred soon as I also have 

cash isa with lightyear that I can transfer it to (and thanks to BoE, it's still at 4.25% 

as they give the base rate).

When that happens, it just leaves a couple of late dividends in the next month.

Hoenir

Electrickery said:

pafpcg said:

AlanP_2 said:

HonestJohn said:

HonestJohn said:

iii have started setting up accounts for x-o users. This has happened to me despite requesting I was not transferred. I received a text today that went into my spam. It has my new iii account number so I was able to log into my new account. All my personal details have been set up but no other data hsas been transferred yet.

Just got a follow up email saying the text was sent in error. Doesn't bode well.

I take the opposite view.
What it indicates to me, based on too many years as an IT Project Manager, is that they did a dry run last weekend to test the process before the cutover.
Looks like someone forgot to send the messages to some sort of dummy output file.

If it was test run, then it's got problems.

My partner & I have a joint account at Jarvis with me being the first-named. On Sunday morning, my partner received two identical SMS messages, then a single follow-up apology, but nothing for me...

[It's irrelevant for us - we told Jarvis not to transfer our account to Interactive Investors, our last share holdings were transferred out to share certificates yesterday and the cash balance sent to our bank account.  Final transaction & cash statements for the full five years we've had the account were downloaded this morning. Only issue outstanding is a dividend payment due in July which Jarvis assured me would be sent to our bank account automatically.]

Same here. Instructed Jarvis categorically not to even send any of my personal data

to ii. Text and mail received from ii, so clearly they have done so.

Did you categorically give them an instruction to close your account? Once any outstanding matters were cleared. 

Electrickery

Hoenir said:

Electrickery said:

pafpcg said:

AlanP_2 said:

HonestJohn said:

HonestJohn said:

iii have started setting up accounts for x-o users. This has happened to me despite requesting I was not transferred. I received a text today that went into my spam. It has my new iii account number so I was able to log into my new account. All my personal details have been set up but no other data hsas been transferred yet.

Just got a follow up email saying the text was sent in error. Doesn't bode well.

I take the opposite view.
What it indicates to me, based on too many years as an IT Project Manager, is that they did a dry run last weekend to test the process before the cutover.
Looks like someone forgot to send the messages to some sort of dummy output file.

If it was test run, then it's got problems.

My partner & I have a joint account at Jarvis with me being the first-named. On Sunday morning, my partner received two identical SMS messages, then a single follow-up apology, but nothing for me...

[It's irrelevant for us - we told Jarvis not to transfer our account to Interactive Investors, our last share holdings were transferred out to share certificates yesterday and the cash balance sent to our bank account.  Final transaction & cash statements for the full five years we've had the account were downloaded this morning. Only issue outstanding is a dividend payment due in July which Jarvis assured me would be sent to our bank account automatically.]

Same here. Instructed Jarvis categorically not to even send any of my personal data

to ii. Text and mail received from ii, so clearly they have done so.

Did you categorically give them an instruction to close your account? Once any outstanding matters were cleared. 

Let me think back on what I sent them in April when I got the shock news

  ... I am writing to explicitly prohibit you from providing any of my
  personal information to them under the protection afforded my by the Data
  Protection Act ...

  ... Please ensure that you immediately cancel any deal you may arranged for
  the transfer of my account with said company as you do not have my consent
  to do so ...

Even had a reply which looked promising:

    'I can confirm that we have updated our records so that your data and accounts will not be moved to ii.'

After a couple of attempts, got an S&S ISA set up and transfer request at beginning of June.

Bit puzzled why anyone should need to mention closing the account when you are

transferring out to a different provider, I would have thought closing the account

is the obvious final step when it's all completed!

wmb194

Electrickery said:

Hoenir said:

Electrickery said:

pafpcg said:

AlanP_2 said:

HonestJohn said:

HonestJohn said:

iii have started setting up accounts for x-o users. This has happened to me despite requesting I was not transferred. I received a text today that went into my spam. It has my new iii account number so I was able to log into my new account. All my personal details have been set up but no other data hsas been transferred yet.

Just got a follow up email saying the text was sent in error. Doesn't bode well.

I take the opposite view.
What it indicates to me, based on too many years as an IT Project Manager, is that they did a dry run last weekend to test the process before the cutover.
Looks like someone forgot to send the messages to some sort of dummy output file.

If it was test run, then it's got problems.

My partner & I have a joint account at Jarvis with me being the first-named. On Sunday morning, my partner received two identical SMS messages, then a single follow-up apology, but nothing for me...

[It's irrelevant for us - we told Jarvis not to transfer our account to Interactive Investors, our last share holdings were transferred out to share certificates yesterday and the cash balance sent to our bank account.  Final transaction & cash statements for the full five years we've had the account were downloaded this morning. Only issue outstanding is a dividend payment due in July which Jarvis assured me would be sent to our bank account automatically.]

Same here. Instructed Jarvis categorically not to even send any of my personal data

to ii. Text and mail received from ii, so clearly they have done so.

Did you categorically give them an instruction to close your account? Once any outstanding matters were cleared. 

Let me think back on what I sent them in April when I got the shock news

  ... I am writing to explicitly prohibit you from providing any of my
  personal information to them under the protection afforded my by the Data
  Protection Act ...

  ... Please ensure that you immediately cancel any deal you may arranged for
  the transfer of my account with said company as you do not have my consent
  to do so ...

Even had a reply which looked promising:

    'I can confirm that we have updated our records so that your data and accounts will not be moved to ii.'

After a couple of attempts, got an S&S ISA set up and transfer request at beginning of June.

Bit puzzled why anyone should need to mention closing the account when you are

transferring out to a different provider, I would have thought closing the account

is the obvious final step when it's all completed!

Not with Jarvis but I've used in specie broker transfer services and a few times the accounts remained open but empty.