X-O (Jarvis) online platform to close in the summer

qsk

I explicitly asked not to move to ii and close my account instead (nothing in account). I received the txt from ii regarding "my new account".  Is this an act of GDPR breach?

Gambler

HonestJohn said:

Hoenir said:

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

There's likely to be many accounts with zero balances. Jarvis will have no idea which ones are redundant. 

I gifted some worthless shares to charity and told them not to transfer my account. Will now have to close the iii account when it is active.

I did the same

HonestJohn

HonestJohn said:

iii have started setting up accounts for x-o users. This has happened to me despite requesting I was not transferred. I received a text today that went into my spam. It has my new iii account number so I was able to log into my new account. All my personal details have been set up but no other data hsas been transferred yet.

Just got a follow up email saying the text was sent in error. Doesn't bode well.

Ash_Pole

HonestJohn said:

Hoenir said:

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

There's likely to be many accounts with zero balances. Jarvis will have no idea which ones are redundant. 

I gifted some worthless shares to charity and told them not to transfer my account. Will now have to close the iii account when it is active.

Sorry just curious, I'm assuming these aren't actually worthless, but if they are why would you gift them to a charity?

HonestJohn

Ash_Pole said:

HonestJohn said:

Hoenir said:

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

There's likely to be many accounts with zero balances. Jarvis will have no idea which ones are redundant. 

I gifted some worthless shares to charity and told them not to transfer my account. Will now have to close the iii account when it is active.

Sorry just curious, I'm assuming these aren't actually worthless, but if they are why would you gift them to a charity?

They would cost me more to sell than they are worth. The charity probably get a concessionary rate or can aggregate them. I just wanted shot of my X-O account.

where_are_we

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

As Hoenir stated Jarvis will probably automatically transfer inactive accounts with no balance to Interactive Investor come the cut off date. Avoid any chance of being charged a monthly fee further down the line by closing the account now by email and get a confirmation email back from Jarvis.

Hoenir

HonestJohn said:

Hoenir said:

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

There's likely to be many accounts with zero balances. Jarvis will have no idea which ones are redundant. 

I gifted some worthless shares to charity and told them not to transfer my account. Will now have to close the ii account when it is active.

You didn't tell Jarvis to close the the account though.  That's the bottom line. In plain English "Not to transfer" suggests you were making alternative arrangements. 

HonestJohn

Anybody wanting to check if they have been transferred could try logging into ii with their X-O email and clicking 'forgot my password'

Hattie627

where_are_we said:

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

As Hoenir stated Jarvis will probably automatically transfer inactive accounts with no balance to Interactive Investor come the cut off date. Avoid any chance of being charged a monthly fee further down the line by closing the account now by email and get a confirmation email back from Jarvis.

That's what I did a while back after the news came out about the closure of X-O and the transfer plan.
I had an empty and inactive GIA. I didn't want this to transfer, with the risk of incurring a platform fee. I emailed Jarvis and asked them to close my account. They confirmed by email very quickly that this had been done. 

Gambler

Hattie627 said:

where_are_we said:

HonestJohn said:

Hoenir said:

HonestJohn said:

 This has happened to me despite requesting I was not transferred.

Why hasn't your new platform instigatated your requested transfer?  

My account was inactive. I thought it would be automatically closed.

As Hoenir stated Jarvis will probably automatically transfer inactive accounts with no balance to Interactive Investor come the cut off date. Avoid any chance of being charged a monthly fee further down the line by closing the account now by email and get a confirmation email back from Jarvis.

That's what I did a while back after the news came out about the closure of X-O and the transfer plan.
I had an empty and inactive GIA. I didn't want this to transfer, with the risk of incurring a platform fee. I emailed Jarvis and asked them to close my account. They confirmed by email very quickly that this had been done. 

I tried to do the same but had some worthless shares so couldn't close the account. I completed the form for share gifting and have now managed to close my accounts via email. Now when I log in to xo there are no accounts visible.