eBay simple delivery (merged)

savergrant

LeoBoy said:

You can change to Custom Postage by first clicking on package size when creating listing, then scroll down to switch to custom, then add primary service. I've done this with more expensive items as well.

What subcategory are you listing in? This is what I get in 'women's clothing'

savergrant

Whereas if I list in 'hair accessories' I get this;

soolin

LeoBoy said:

You can change to Custom Postage by first clicking on package ysize when creating listing, then scroll down to switch to custom, then add primary service. I've done this with more expensive items as well.

That only works in categories where the item is potentially large or oversized and outside the limits for SD. It won’t work for clothes. 

Pollycat

Thanks so much for the checking you've done on my behalf. 
Much appreciated.

Pollycat

eBay is bonkers!

I've just listed a pair of Clarks flat ankle boots - can only use Simple Delivery.
OK. Fine.

I've just listed a pair of Nike trainers - Simple Delivery is not available.
What the Hell...?

Both footwear.

savergrant

ChangFai said:

soolin said:

ChangFai said:

savergrant said:

ChangFai said:

Been able to use custom postage for months now, but today, I can only use Simple Delivery.
I know the item would cost £3.90 to post using Royal Mail, where ebay says it will be £3.38.
So have just added £3.90 to the listed price, and offered free postage, but of course that will probably put off buyers.
Ebay is now so quiet anyway, it just does not seem worth the hassle anymore.

If ebay are offering a discount on the actual postage price why not just let them take the hit? If you offer free postage (seller pays) ebay will deduct that amount from the buyer transaction and purchase a label on your behalf anyway, so you are just adding 52p to your item price.

I guess it's old age, but I just don't understand that.

My Post Office are ultra fussy, so I just presumed, they would knock back the £3.38 postage back, and I would be left not knowing what to do.

But, basically, unless I go buy a printer, then I can not use ebay, then?

It does pay to actually read the announcements and also get your head around the changes as it is easy to lose out if you don't research major changes like this. I know this thread has got large and a bit unwieldy but a skim read might be useful. I'm not sure why you think the PO wouldn't take a valid RM label?

To answer your specific questions, and based on how SD works at the moment- as ebay are still tinkering with it. Firstly, if you offer free postage and load youritem price by £3.90 that's going to make you more expensive than other sellers, perhaps that's why you feel your own personal sales are slipping? Your buyers will pay a premium on that full amount, if I was selling the same widget then my item cost would be £3.90 lower than yours and the buyers premium less as well. My buyers would then see a postage cost of between £2.70 and £2.98 undercutting you by at least £1. My postage charges on SD look cheap as I also offer Evri.

I'm selling more parcel size things at the moment than I have for ages and virtually everyone uses Evri as it has reduced the cost of my items.

Going back to your 'free' postage idea. Your buyer pays your item cost plus the £3.90 to you. Ebay then send you an SD label which they charge for you . If you then buy your own label that would be out of your own pocket. At the moment ebay are allowing a claim to be made within 14 days to recover the cost of the SD label if you are the seller, whether that will continue is not known. Potentially avoiding using SD would work, although it would be costly to your buyers, but I'm not sure I'd risk ebay continuing to refund sellers for unused labels going forward.

As for printers, I'm not sure exactly what you mean as it depends on your circumstances. Both Evri and RM - which are the SD options) have a QR code option.

Thanks.

Can not see any way to avoid SD on the website now, something changed for me, this week.

So, with neither a Printer or a Smartphone, ebay is out for the likes of me?

And I can't see me buying either, just so I can use ebay, to get rid of the stuff I have held onto over the years.

Just noticed if you use evri as your 'preferred carrier' you can print a label at a parcel shop without a qr code, using a 6 digit pin;

'If you don't have a smartphone, you'll also receive a 6 digit PIN code with EVRi labels. The option to use a PIN code is only available with EVRi labels so make sure to update your carrier preferences to select EVRi as your preferred carrier.'

XzavierWalnut

Am I missing something here?
Just sold an item, but looks like I am not getting the postage amount, only the cost of the item.

soolin

XzavierWalnut said:

Am I missing something here?
Just sold an item, but looks like I am not getting the postage amount, only the cost of the item.

Was this a simple delivery item? If so then ebay provide a pre paid label , you don't see the money for it at all. If the listing was set up as buyer pays, then they have pad ebay for the listing, if it was seller pays/free delivery then you will be charged.

vaderag

I've just had a parcel delivered to a buyer which seems to have been damaged in transit. I used eBay simple delivery... can anyone advise the correct route to have eBay handle this now (as it seems from what I read that eBay seem to manage the delivery compensation claims?)

steveE2

@vaderag
Your buyer needs to open a claim citing 'Arrived Damaged' eBay will then refund the buyer without return and you will keep the payment.