Smart meter for storage heaters

Rosie1001

I pay £210 a month and I’m in credit of £600 , but not had this bill yet for heat , since nov 

im happy with that , I was concerned by the high use shown on EDF website .. 

i will check once a week to keep on track so I don’t overuse /waste energy 

thank you to everyone once again ..much appreciated 

Rosie1001

Swipe said:

You can manually enter the correct tariff times and cost in the bright app to override what it currently has. Then it should be correct. Click the amend tariff option and enter the start date, your time slots, prices and standing charge. Start your time slots at the top of the hour or you will get wrong figures if you use 10 past as it pulls 30 minute chunks.

I’ve just rounded up my prices … Thank you , was easy to do on iPad … not so much on my phone lol 😝 

Swipe

Either way, your IHD and smart meter should show the correct costs. Don't rely on the EDF graphs. As already mentioned by QuizB, you are billed on your meter readings, not what the EDF portal software thinks you have used.

Rosie1001

I wish I was a drinker … a bottle of rum is looking good lol 😂….not easy all this for a old lass like me 

Scot_39

Rosie1001 said:

Actual readings since weds afternoon when meter was installed 

Always worth going back to basics.

And remember the meter is the master.

And the only way EDF are going to get you bill wrong is if they swap the rate registers from the meter - to the billed rates.  But their is cause for concern - e.g. see comments on 22/3 split

Fill in your actual regional rates - but for the smart meter

thats

4 or 5 x SC  - say 60p = £3.00 max

13x rate1 - maybe c35p = £4.50 - less at 32p as per your later chat - £4.16

181x rate 2 - maybe c14p = £25 - less at 12p - £21.72

Fill in your exit rates.

But I make that about £33 total - £26 for just the units - for c3-4 days under smart meter - assuming meter fitted middayish - so £10 per day.

Your meter also gives you a cost figure - the IHD will certainly give you a cost.  Mines does the last 8 days - last 5 weeks and last 13 months - just totals though not splits.

And it will likely show you a live tariff rate too somewhere  - which will switch from say your excel 32 to 12 at 8:10pm I would hope.

It could be that both those figures are still wrong - but I'd check around the 2 convenient off peak periods 1-4 and 8-10.

It may be that the EDF app has the rates the wrong way round - it's really not unheard of - but really shouldn't happen when fitting their preferred model.

Concern re EDF graphs for last few days - rates / registers ?

The EDF graphs - well the key says your spending a fortune on peak rate - £9 peak - £2 off peak on the 22nd yesterday.

Even if you had used all 13 units on sat at 32p from your excel - peak would be £4 - not the £9.

And if you had used say 40kWh off peak at 12p at off peak - it would be £4.80 not £2.

And no idea what the combined cost at over £22 means - as 9+2+57p - is £10 below that.

Maybe it will settle down - maybe it needs to update properly - lagging behind actual meter.

But your using about 15:1 ratio off-peak to peak (181/13 = 14) - and the price difference at best is a bit less than 3:1

(So units& cost - off peak 181*12=21.72) / (peak 13*32 = 4.16) = 5.22 the cost for off peak vs peak - over the total time the meters been operational.

If you add there portal charts they have you spending well over £20 on peak just for the 2 main days.  It just looks swapped to me.

So to my mind off peak spend should therefore be at least 5x peak spend at the current time - and they have got it the other way around. On the app / portal.

I'd take daily readings of both registers - and check the app pricing displays for a couple of days - maybe sending the photogrpahs - and ask EDF to explain their figures.

Wouldn't be the first time smart meter rates have been set wrong - luckily for me when EOn did it - the bills were still correct.

debitcardmayhem

one more thing the bright showing Sun will not be real time, check Saturdays they usually take two readings a day so they are a day behind.

Rosie1001

The IHD said today on the off peak time was 11 p per kWh 

And at the minute it’s 31.67 so I think prices are right way round 

I’ll check when it clicks over at 8.10 , I can hear it change 

Rosie1001

Just change over 

Scot_39

OK so they are high and low at the correct times - but exactly what are those rates.

I am a little surprised they didn't update when they set your e10 times - which iirc you didn't have initially as no afternoon slot on day 2 - but I cannot see either the 31.67p or the 11.07p in the DM1904 published rates.

But it can take a couple of days around cap changes for some suppliers to resend rates.  Maybe switching tariff the same.

I might have got mixed up - but for some reason I thought you were on more like 13.6p off peak - which based on the table DD payment rates - is why I guessed you were in NE and quoted those rates back at you in the post the other day.

Neither of those IHD rates appear in the tables for E7 or E10 at EDF - the DM1903 / DM1904 tables for current Jan to End Mar 2025 posted above.  So again - AFAIK their rates for E10 as published - until change in a week or so.

https://www.edfenergy.com/sites/default/files/2024-11/DM1904_Standard-Variable-Deemed-Welcome-ECO2020-Economy10-Jan25.pdf

The cheapeast was 11.981p inv VAT for PP in SE (11.981 inc VAT is 11.411 ex VAT - so its not just VAT).

Can you check your tariff email (the one you deleted because it had the MPAN) again - and compare that with / review the above tables for your region and payment method.

These rates might be out by only a few p - but they arent out in the relative ratios.

So regardless - I still think the App info (if that EDF £9 shaded peak / £2 solid off peak was the App) is still out of whack.  

Have they any detailed meter reading records or costs in their online portal under your login if have one.  (EOn are pretty poor on both older app when I tried it and last time hunted around online portal - could only see my monthly readings - no charts etc - so been doing my own for years now - but others like Octopus seem much more comprehensive).

Which brings me back to my earlier post - the meter and the kWh is the master for billing - the IHD / meter £s / apps etc are conveniences - are just there as user info.

So keep an eye on meter readings and check the rates the register readings are actually billed at when they are.

It might all sort itself out in few working days - but if not - actual meter readings - with photographs - are often your best friend if get into a billing dispute. Either try to get a set on your anniversary billing date - or say on the first.

To compare against the relevent bill portion on Apr statement - or earlier if anniversary statement due in next week.

EOn send me a statement monthly with the readings - and of course this month - there will be a seond set on my statements for the readings upto price change on the 1st and after (for 31st read by EOn from smart meters on the 1st iirc)

Phones4Chris

@Rosie1001 Hi again.
I see there's still a touch of confusion, so hopefully I can clear up some of it up for you.

Firstly, ignore the EDF App/Graph at the moment, from my own experience it can get it completely wrong, and if it had the wrong data at any given time that will result in the wrong information AND it does NOT retrospectively correct the information even when/if it has the correct data (tariff as well as usage).

Next, as has been mentioned your are/will be billed on what the meter registers say. So going by the photo you have shown, the 13kWh RT1 & 181kWh RT2 indicates all is working as expected.
From your earlier posts it looks as though the installed meter started on E7 (hence the first morning off-peak switch off at 0710) and then EDF updated it to E10 (so that became 0510) and you also got the afternoon boost etc.

Now log in to your EDF account to do two things.
Go to "Smart meter data preferences" and make sure it's set to 30 minutes. This should ensure that all future data is shown correctly.
Now as far as costs go, ignore the Rate Cards that have been posted by Scot_39, EDF MIGHT have given you a personalised deal (which may even be what they said in the email). Select "Tariff details" - what is showing here is what they will be charging, if it doesn't look correct you may have to chase EDF but this is the place that will determine the bill. It SHOULD coincide with what the Meter shows, and the rate then reflected on the IHD. (Make sure you look at figures that include VAT).

Apps, Hugo and Bright.
Both should pick up the latest Tariff information from your meter, it may take a day or two to update where there was a change on the meter.

Personally I don't find Hugo as useful as Bright, as Bright has a greater choice of how you view data.

On Bright, personally I always look at 30min Usage in kWh and only occasionally glance at the cost figures (if you select the 3 dots at the top RHS you can select Cost or Energy). I would go by the daily information showing on the Electricity Tab rather than the Home page as the Home page has a couple of bugs. 
The "Latest Daily Usage" showing at the top of the Home page, isn't (unless they've very recently corrected it - but it's been wrong for a long time) it's a rolling last 24hr usage (based on the data the App has recovered) which I haven't found useful (despite what the information bubble says, although it is normally correct about when data was last updated), but If there are gaps in the data over the last 24hrs then the figure isn't even up to date until the gaps fill in!
The Daily Usage in the Electricity Summary isn't the previous day's as the "i" bubble says, it's the current day up to as far as the data is up-to-date which you have to check on the Electricity tab anyway! (Also remember the kWh are total usage - not split into Peak/Offpeak).

How up-to-date the Bright App is, can depend on a few things. The region you are in and how busy the DCC is at any given time (all data goes via the DCC), and how busy Bright's servers are at any given time (as well as any system updates they are doing) - it's not always a day behind. You can Refresh (or try to) Bright's data in two ways. From the "Menu burger" (top LHS side of the page) go to Settings, scroll to the bottom of the page, you'll see Data Settings and a Refresh Data button. Or on an individual date data page, momentarily drag it down and you'll see the "refresh circling arrow symbol" appear as it refreshes.
Often (but not always) I find it will refresh upto the previous 30min interval but it depends on the factors already mentioned. Sometimes on a weekend a day or two hasn't always updated (it will eventually) recently I found it was Tuesday/Wednesday!).
When refreshing, I often find the day total is out of sync and takes longer to get updated.
(Note when moving through the App you often need to use the App's "Back" at the top LHS as the phone's "Back" won't do it).
On the Home page "VIEW/AMEND TARIFF" button page, there's Tariff History at the bottom of the page. If the most recent "fromDCC" date is one when you know the E10 tariff was actually set, you can select it (stay away from the Bin symbol !) rather than your own setting. If for some reason it's not up-to-date, you can go back to your own setting.

The Hugo App I mostly find is up-to-date for "yesterday" and not always will show any data for Today. You select £ / kWh top LHS pf the page.