Royal Mail Redirection service a RIP OFF!

Lisey_Loo

Contact Postwatch.

I complained to RM about the postie jamming a DVD in my letterbox and damaging it.
They totally refused to reimburse me for it, until I got Postwatch involved. I had a cheque from RM within days.

Don`t let them get away with charging you for a service, and not providing it.

marleyboy

UPDATE! I finally managed to get in touch with the Customer Service Manager, and was still told that they dont do refunds as they have no refund department. They upped the stake by offering me 8 1st class stamps, but I told them if I want 8 stamps, I would simply go to the Post Office and buy 8 stamps, and certainly wouldnt pay £25 for them. They say thats the best they can offer me.

This is far beyond a joke, if it is legal for a company to charge for a service that isnt provided, and state that this cannot be refunded, I dont see why the Royal Mail dont just do it to everybody blatently telling them that they only collect the cash, nothing more, and coin it in.

I would strongly recommend people DONT use this service, as Royal Mail offer no garauntees nor refunds, moreso they are quite happy to tell you this AFTER they have taken your money.

marleyboy

custardy wrote: »

bear in mind (and this goes for most rm stuff) that for every 1 complaint theres 000's of items delivered/dealt with without problem

I really dont think thats what people want to hear, whilst they get ripped off by them. If I bought a 40" telly from Dixons, and it didnt work, simply having someone tell me that it cannot be replaced or refunded and then smugly saying "but a lot of our tellys DO work", doesnt even come close to cutting it.

olly300

Postwatch's complaints page for you is here: http://www.postwatch.co.uk/index.php?option=com_content&task=view&id=557

marleyboy wrote: »

I would strongly recommend people DONT use this service, as Royal Mail offer no garauntees nor refunds, moreso they are quite happy to tell you this AFTER they have taken your money.

Sorry that's extreme.

I've used the service 3 times and it's only gone wrong once. And my complaints got it correctly quickly plus and extension of the service. I'm currently using it with no problems and the only thing I can suggest is that when you first use it you sign up for the minimum period to check the people at your local delivery office know what they are doing.

Plus I'm puzzled why when you know you are moving you don't inform your bank asap followed by other institutions. Banks are now much quicker than they use to be in changing people's addresses so lots of address changes are operational within 1-2 weeks. After all if you buy stuff online or via the phone you will be giving out the wrong address and can have your order blocked.

setmefree2

The PO is carp:o:eek:

marleyboy

olly300 wrote: »

Postwatch's complaints page for you is here: http://www.postwatch.co.uk/index.php?option=com_content&task=view&id=557



Sorry that's extreme.

Plus I'm puzzled why when you know you are moving you don't inform your bank asap followed by other institutions. Banks are now much quicker than they use to be in changing people's addresses so lots of address changes are operational within 1-2 weeks. After all if you buy stuff online or via the phone you will be giving out the wrong address and can have your order blocked.

Yes I apoligise thats a little extreme, but I had already informed the banks, and relevant contacts of my change of address, so presumed I had everything intact, but i paid the fee as extra security in case some slip through, which in this case they did. The point of the £25 fee was to ensure this did not happen, which it did, even after being reported that it was happening, only to be ensured that it would not happen again, which it did, constantly. So what exactly did I pay for? Why arent I entitled to a refund?

marleyboy

Cheers for the Link olly300, well spotted

shoppaholic_returns

they do, do refunds on the re-direction service!!!, we had many of the same problems over a year ago with 2 re-directions a personal one and a corporate one to the same address, service was so shocking and I had to complain so many times they refunded us the full amount for both redirections and kept it going until we had paid for it.

dont take their cr*p, the only thing I could think of different to your scenario was a corporate redirection was involved?

hope this helps

anitamarie

I can better that - my parents are away and asked for mail to be held back at the Post Office as we have a little box at the front of our drive which would quickly overflow as it only takes a few days worth of mail (rural area, postie wouldn't dream of walking to the front door). After two weeks I drove over to check on the place for them and Postie came strolling down the drive and put mail in my hand.
Me: "Hello, surprised to see you. Did you know my parents are away and that we'd asked for mail to be held back?"
Postie: "Yes."
Me: "So, if I hadn't been here, would you have taken the mail back to the Post Office or something?"
Postie: "No, no, I've just returned it all to sender for the last two weeks."
Me: [breathing deeply] "Please don't do that as I'm sure they do want to read their mail. Please keep it at the Post Office as requested."

You are not alone.

marleyboy

Yet they still insist that they dont do refunds, so there is nothing they can do but say "it shouldnt have happened, and for the third time, it wont happen again"