The Top Regular Savers Discussion Thread

Bridlington1

Gers said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

Can't see a downloadable application form, did you find one? And, BTW, well done!

I used the wayback machine:
https://web.archive.org/web/20241213021216/https://media.monbs.com/savings/general-savings-application-form/

Bobblehat

Bob2000 said:

Basic question l know, but l funded the MonBS APP 7% RS at 7.50am this morning, but still no show in the app. How long does it generally take to show?

apt said:

Bob2000 said:

Basic question l know, but l funded the MonBS APP 7% RS at 7.50am this morning, but still no show in the app. How long does it generally take to show?

I've also sent money today and it isn't showing. Speed tends to be variable, but it should show tomorrow.

Mon CS said next day for showing deposits in the app and 2 days for showing deposits in the online system. I'll be testing these for the first time tomorrow for the £1000pm 7% app exclusive and the £500pm 6% Issue 8. And again on 1st Sept .... there goes another £3K frighteningly fast off to RS's! 

Slinky

brucefan_2 said:

Re: Monmoutshire 7% app-based RS

An account of my dealings with CS this morning - please ignore if not relevant to you.

The app still refusing to show me two options for receiving a 6-digit verification code, I decided to call CS this morning. Hardly had to wait anytime before being put through to a CS agent, who wasn't the one who has been referenced positively in this thread.

I explained the situation re the app, that I had un- and re-installed etc., but that I couldn't get beyond the screen mentioned above, could he please possibly set things in motion to get it re-set  for me and could I please open an account over the phone, given that the app wasn't apping,

The CS agent was very pleasant and polite - his reponse was that he'd need to check what might be happening with the app and no way could he open an account over the phone.  Not done. Not a thing. I responded that I was aware of at least several customers who had done such a thing, because of the ongoing and known-about app issues.

"Would you mind staying on hold please sir, while I check a few things out"  

8 minutes later, I was informed that nobody from the Technical Team was available to give him advice on what to advise me to do about the app. And ... he couldn't open an account for me on the phone without approval from a manager. Unfortunately, his manager wasn't available.

On enquiring (quite reasonably I thought) what I should do next then, it was suggested to me that I should try downloading the app on to a different device!!!

Explaining patiently that I don't have a different device, we agreed that I should receive a call-back this afternoon, by which time, I suggested, both his Manager and the Tech Team personnel might have become available.

The conversation was conducted quite amicably but was nonetheless very frustrating. 

The CS agent seemed completely unprepared for me raising an issue about the functioning of the app and appeared to not have any solution to offer. I came away from the conversation with the impression I had spoken to someone on their first day of a work experience placement - very polite, very pleasant and almost grateful when I steered the conversation to me getting a call-back this afternoon.

I would have expected MBS to have briefed their CS agents: we have an issue with the app, determine exactly what it is from the customer, explain that x, y, z will happen and we need them to do this, this and this.

There's still plenty of afternoon left for the call to come - if there's anything constructive which might be of help, I'll report back.

I had the 2FA problem when I tried to register for the first time. This was my workaround on my iphone:

For anyone struggling with 2FA with Monmouth, I've just got in by requesting a verification code by text, it's pinging into my messages, went to message, highlighted the pin and hit copy, returned to the Monmouth app and it's automatically brought up the option to copy the pin from the message.  Previously when I've just seen the message and remembered the number, the grey text input box didn't activate.

northAthenian

Hattie627 said:

Principality BS 6 month RS Issue 3

The first (of 3) of my Issue 3's matures on 13th September. I haven't received any maturity options letter so far. My recollection of previous 6 month RS maturities (issues 1 and 2) is that I didn't receive a letter (?) but a function to choose maturity options became available online in advance of the maturity date. Issue 3 of the 6 month RS is still shown as available on the PBS website, so I am hoping that I can mature into a new one on 13th September. Can anyone recall how far in advance of the date of maturity the maturity options function has become available in previous 6 month RS maturities? I appreciate that 13th September will be the first date on which Issue 3's will be maturing.

hi @Hattie627 , i had an issue two  -  it was in advance by 20 days online in the website that offered me the maturity option & letter version of options was dated 17 days ahead of maturity date - though received only about 2 weeks before maturity date ( by then i had already done it online). incidentally, i opened a brand new issue 3 from scratch in the website first,  then i did the renewal/rollover online in the website of the existing issue 2 which duly converted into an issue 3 on the maturity date....so yes, i have 2 x issue 3's now- love that can change ac name so that nicknames clarify which is which.

Kazza242

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

s71hj

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

Bridlington1

s71hj said:

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

I just used one of my MBS prepaid envelopes that I had lying around, IIRC it had their head office address on it.

s71hj

Bridlington1 said:

s71hj said:

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

I just used one of my MBS prepaid envelopes that I had lying around, IIRC it had their head office address on it.

One final question, is the cheque to own name or to Monmouthshire building society? 

35har1old

s71hj said:

Bridlington1 said:

s71hj said:

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

I just used one of my MBS prepaid envelopes that I had lying around, IIRC it had their head office address on it.

One final question, is the cheque to own name or to Monmouthshire building society? 

Where did you get the application form?

Hattie627

s71hj said:

Bridlington1 said:

s71hj said:

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

I just used one of my MBS prepaid envelopes that I had lying around, IIRC it had their head office address on it.

One final question, is the cheque to own name or to Monmouthshire building society? 

Cheques should be to your own name.