The Top Regular Savers Discussion Thread

brucefan_2

Slinky said:

brucefan_2 said:

Re: Monmoutshire 7% app-based RS

An account of my dealings with CS this morning - please ignore if not relevant to you.

The app still refusing to show me two options for receiving a 6-digit verification code, I decided to call CS this morning. Hardly had to wait anytime before being put through to a CS agent, who wasn't the one who has been referenced positively in this thread.

I explained the situation re the app, that I had un- and re-installed etc., but that I couldn't get beyond the screen mentioned above, could he please possibly set things in motion to get it re-set  for me and could I please open an account over the phone, given that the app wasn't apping,

The CS agent was very pleasant and polite - his reponse was that he'd need to check what might be happening with the app and no way could he open an account over the phone.  Not done. Not a thing. I responded that I was aware of at least several customers who had done such a thing, because of the ongoing and known-about app issues.

"Would you mind staying on hold please sir, while I check a few things out"  

8 minutes later, I was informed that nobody from the Technical Team was available to give him advice on what to advise me to do about the app. And ... he couldn't open an account for me on the phone without approval from a manager. Unfortunately, his manager wasn't available.

On enquiring (quite reasonably I thought) what I should do next then, it was suggested to me that I should try downloading the app on to a different device!!!

Explaining patiently that I don't have a different device, we agreed that I should receive a call-back this afternoon, by which time, I suggested, both his Manager and the Tech Team personnel might have become available.

The conversation was conducted quite amicably but was nonetheless very frustrating. 

The CS agent seemed completely unprepared for me raising an issue about the functioning of the app and appeared to not have any solution to offer. I came away from the conversation with the impression I had spoken to someone on their first day of a work experience placement - very polite, very pleasant and almost grateful when I steered the conversation to me getting a call-back this afternoon.

I would have expected MBS to have briefed their CS agents: we have an issue with the app, determine exactly what it is from the customer, explain that x, y, z will happen and we need them to do this, this and this.

There's still plenty of afternoon left for the call to come - if there's anything constructive which might be of help, I'll report back.

I had the 2FA problem when I tried to register for the first time. This was my workaround on my iphone:

For anyone struggling with 2FA with Monmouth, I've just got in by requesting a verification code by text, it's pinging into my messages, went to message, highlighted the pin and hit copy, returned to the Monmouth app and it's automatically brought up the option to copy the pin from the message.  Previously when I've just seen the message and remembered the number, the grey text input box didn't activate.

Thanks for the possible workaround. I'll give it a go.

Monmouth BS are definitely off my Xmas Card List - promised phone call for yesterday afternoon did not materialise.

I'm giving them until mid-afternoon today before I contact them agagin.

Kazza242

Nuggy96 said:

Kazza242 said:

s71hj said:

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

I sent the application form off to the Monmouthshire head office address (printed on the form).  They forwarded it to one of their local branches and they opened the account for me. 

I have a downloaded copy of the form from the Monmouthshire website from a couple of years ago.  If you refer to post 3872 above (from Bridlington), you'll find a link to the archived version of form.   

Free post? Or you pay for a stamp?

I have a couple of books of 1st class stamps on hand just in case I need to post something, so I used one of those.  I wanted to get a payment in during August.  I also have some freepost envelopes from the Monmouthshire, but they are 2nd class and I didn't want to risk the opening of the account being delayed. 

jameseonline

innocentlove said:

..........

Yes savings week is coming up in September are you suggesting YBS will have a special account?

Edit: it's come from an email from YBS.

Nobody knows if any special accounts are going to be released this year but last year there were some accounts launched or improved upon eg HSBC launched a 7% version of their regular

trickydicky14

jameseonline said:

innocentlove said:

..........

Yes savings week is coming up in September are you suggesting YBS will have a special account?

Well by then the Monmouth cavalcade may have passed by and we will be looking for some new excitement.

Kim_13

jameseonline said:

innocentlove said:

..........

Yes savings week is coming up in September are you suggesting YBS will have a special account?

Edit: it's come from an email from YBS.

Nobody knows if any special accounts are going to be released this year but last year there were some accounts launched or improved upon eg HSBC launched a 7% version of their regular

It would be very disappointing if they went to the trouble of sending such an email then failed to offer even a replacement for the £50 eSaver.

Is savings week later this year, or did YBS launch prior to savings week in 2024? Mine matures on the 10th and if I recall correctly, it was NLA by the time it got to the 20th.

Bob2000

I hope MonBS release a good Regular saver for Savers  Week? Don't get much mention on here that particular  building society 

clairec666

Kim_13 said:

jameseonline said:

innocentlove said:

..........

Yes savings week is coming up in September are you suggesting YBS will have a special account?

Edit: it's come from an email from YBS.

Nobody knows if any special accounts are going to be released this year but last year there were some accounts launched or improved upon eg HSBC launched a 7% version of their regular

It would be very disappointing if they went to the trouble of sending such an email then failed to offer even a replacement for the £50 eSaver.

Is savings week later this year, or did YBS launch prior to savings week in 2024? Mine matures on the 10th and if I recall correctly, it was NLA by the time it got to the 20th.

Yes, it's a week later.

I hope if HSBC offer something good then it remains available beyond the end of savings week - I had last year's 7% regular saver but I think it matures after the end of savings week. Might miss out on this year's offering if you can't have both open at the same time.

jameseonline

Am I right in thinking you can have Skipton Regular & Skipton Member Regular?, as someone that no longer holds the member regular I'm thinking of getting both as overflow accounts. I'm sure I read you can't have the regular if you already have a member regular but can have member if you have regular.

LZC

jameseonline said:

Am I right in thinking you can have Skipton Regular & Skipton Member Regular?, as someone that no longer holds the member regular I'm thinking of getting both as overflow accounts. I'm sure I read you can't have the regular if you already have a member regular but can have member if you have regular.

Regular saver “This account is only available to UK residents aged 16 or over, who don’t already hold a product from our regular saver range (either a Member Regular Saver, Branch Member Regular Saver, Regular Saver or a Branch Regular Saver) at the time of application.”

Members Regular Saver
“You can only hold one Member Regular Saver in your name at any one time (either a Member Regular Saver or a Branch Member Regular Saver).”

so theoretically it would appear you could have a regular saver and then open a Members Regular Saver. 

masonic

jameseonline said:

Am I right in thinking you can have Skipton Regular & Skipton Member Regular?, as someone that no longer holds the member regular I'm thinking of getting both as overflow accounts. I'm sure I read you can't have the regular if you already have a member regular but can have member if you have regular.

Correct. You just need to open them in the right order so that the more restrictive account is still "available" when you come to apply for it. You won't already hold a product from the range if you open that one first.