The Top Regular Savers Discussion Thread

Section62

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

I was told you can have both the app exclusive and the branch 7%.  But the branch one can only be opened in person in branch (no postal applications accepted)

mon3ysav3r

Section62 said:

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

I was told you can have both the app exclusive and the branch 7%.  But the branch one can only be opened in person in branch (no postal applications accepted)

This matches what is says on their website:

"There is no limitation to having this [Branch Exclusive] Regular Saver alongside other Regular Saver accounts."

https://www.monbs.com/savings/branch-exclusive-regular-saver/ 


Unfortunately they do contradict themselves as to if you can manage the account via online/app. I wouldn't want to have to travel to branch to withdraw money at the end of the term.

Initially it says

"You would like to open & manage your account in branch and agency "

but then in the Summary box it says

"How to manage

• Online (My Accounts), in branch or agency, or via the MonBS app."

WillPS

mon3ysav3r said:

Section62 said:

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

I was told you can have both the app exclusive and the branch 7%.  But the branch one can only be opened in person in branch (no postal applications accepted)

This matches what is says on their website:

"There is no limitation to having this [Branch Exclusive] Regular Saver alongside other Regular Saver accounts."

https://www.monbs.com/savings/branch-exclusive-regular-saver/ 


Unfortunately they do contradict themselves as to if you can manage the account via online/app. I wouldn't want to have to travel to branch to withdraw money at the end of the term.

Initially it says

"You would like to open & manage your account in branch and agency "

but then in the Summary box it says

"How to manage

• Online (My Accounts), in branch or agency, or via the MonBS app."

Even if online access is prevented (I very much doubt it is) there will certainly be a non-branch closure process.

jameseonline

Just got myself the Monmouthshire 7%, only took a few minutes to agree & wait to be approved.

Got the details of the account sent via email, the email is titled Welcome letter for app registration 

brucefan_2

Re: Monmoutshire 7% app-based RS

An account of my dealings with CS this morning - please ignore if not relevant to you.

The app still refusing to show me two options for receiving a 6-digit verification code, I decided to call CS this morning. Hardly had to wait anytime before being put through to a CS agent, who wasn't the one who has been referenced positively in this thread.

I explained the situation re the app, that I had un- and re-installed etc., but that I couldn't get beyond the screen mentioned above, could he please possibly set things in motion to get it re-set  for me and could I please open an account over the phone, given that the app wasn't apping,

The CS agent was very pleasant and polite - his reponse was that he'd need to check what might be happening with the app and no way could he open an account over the phone.  Not done. Not a thing. I responded that I was aware of at least several customers who had done such a thing, because of the ongoing and known-about app issues.

"Would you mind staying on hold please sir, while I check a few things out"  

8 minutes later, I was informed that nobody from the Technical Team was available to give him advice on what to advise me to do about the app. And ... he couldn't open an account for me on the phone without approval from a manager. Unfortunately, his manager wasn't available.

On enquiring (quite reasonably I thought) what I should do next then, it was suggested to me that I should try downloading the app on to a different device!!!

Explaining patiently that I don't have a different device, we agreed that I should receive a call-back this afternoon, by which time, I suggested, both his Manager and the Tech Team personnel might have become available.

The conversation was conducted quite amicably but was nonetheless very frustrating. 

The CS agent seemed completely unprepared for me raising an issue about the functioning of the app and appeared to not have any solution to offer. I came away from the conversation with the impression I had spoken to someone on their first day of a work experience placement - very polite, very pleasant and almost grateful when I steered the conversation to me getting a call-back this afternoon.

I would have expected MBS to have briefed their CS agents: we have an issue with the app, determine exactly what it is from the customer, explain that x, y, z will happen and we need them to do this, this and this.

There's still plenty of afternoon left for the call to come - if there's anything constructive which might be of help, I'll report back.

Hattie627

Principality BS 6 month RS Issue 3

The first (of 3) of my Issue 3's matures on 13th September. I haven't received any maturity options letter so far. My recollection of previous 6 month RS maturities (issues 1 and 2) is that I didn't receive a letter (?) but a function to choose maturity options became available online in advance of the maturity date. Issue 3 of the 6 month RS is still shown as available on the PBS website, so I am hoping that I can mature into a new one on 13th September. Can anyone recall how far in advance of the date of maturity the maturity options function has become available in previous 6 month RS maturities? I appreciate that 13th September will be the first date on which Issue 3's will be maturing.

flaneurs_lobster

Hattie627 said:

Principality BS 6 month RS Issue 3

Can anyone recall how far in advance of the date of maturity the maturity options function has become available in previous 6 month RS maturities?

I've got 15 days prior to maturity written down for the last one I had.

My first Issue 3 matures on the same date.

Ch1ll1Phlakes

Hattie627 said:

Principality BS 6 month RS Issue 3

The first (of 3) of my Issue 3's matures on 13th September. I haven't received any maturity options letter so far. My recollection of previous 6 month RS maturities (issues 1 and 2) is that I didn't receive a letter (?) but a function to choose maturity options became available online in advance of the maturity date. Issue 3 of the 6 month RS is still shown as available on the PBS website, so I am hoping that I can mature into a new one on 13th September. Can anyone recall how far in advance of the date of maturity the maturity options function has become available in previous 6 month RS maturities? I appreciate that 13th September will be the first date on which Issue 3's will be maturing.

Think it's up to 3 weeks. I had my maturity options become available about 20 days before maturity (don't remember exact) and received a letter with my options dated 18 days before the maturity date. Think the idea with the letter is to give two weeks to decide (plus delivery time) and then maturity options are available online as soon as the letter is produced.

trickydicky14

Section62 said:

trickydicky14 said:

Monmouth 7% Regular saver.

I’m sure this was discussed earlier but can’t now find the posts so, am I correct in thinking you can open both the online ‘£1000’ version and the branch ‘£500’ version.

I don’t want to travel a long way to be told I can’t have both.

Thanks for any help.

I was told you can have both the app exclusive and the branch 7%.  But the branch one can only be opened in person in branch (no postal applications accepted)

I have just contacted Monmouth and the answer I got is in agreement with Section62, you can have both as long as you follow the rules. One via the app and one via branch.

kermchem

MonBS - my slightly biased experience

I was born within walking distance of the MonBS head office.. In the 1980s a friend of my parents worked as a counter clerk, so I might be biased towards this society. I now live 300 miles away so cannot comment on the Branch Exclusive saver. 

A month ago I applied for the 6% regular saver using the “online” method, and forms arrived to be signed 4 days later. In the meantime I had got the app to work, applied through the app and funded the app account. I am left wondering why this far into the 21st century an online applicant has to provide a wet signature but an app user doesn’t. 

When you first access the app it is tied to a phone number, not even sure it has to be a mobile, just can accept a text message. 

When the 7% app exclusive regular saver launched I joined the mad rush to apply. Too many unsuccessful attempts to load the app when it was being overloaded resulted I believe in my phone number tied to my app being “banned”.  Over the weekend I deleted the app and registered as a new user using my OH’s mobile number, my name, my postcode, my existing 6% RS account number and it worked. When the once broken 2FA screen loaded it wanted to send me a code to either my e-mail address or MY mobile, not OH’s. Success. 7% saver opened. I can see my 7% and 6% savers, and the other 6% saver waiting for my wet signature. 

So app is registered to OH’s phone, and the system contacts me on my phone. Good job OH doesn’t want to play the regular saver game.