The Old Regular Savers Discussion Thread 28/12/24-29/1/26

Confused_Dog

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

It does, but not in it is the username or the password you are going to need to manage the account online, just the account Terms and Conditions and an FSCS information sheet.  That is  what those of us new to Hanley are waiting for in the Royal (Snail) Mail.  If you are a new customer, I don't get why you cannot set up a UserID and password when opening an account.

mon3ysav3r

Confused_Dog said:

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

It does, but not in it is the username or the password you are going to need to manage the account online, just the account Terms and Conditions and an FSCS information sheet.  That is  what those of us new to Hanley are waiting for in the Royal (Snail) Mail.  If you are a new customer, I don't get why you cannot set up a UserID and password when opening an account.

They want confirmation that your address is correct, which is presumably why they send the temporary one time UserID in the post. Other BS send validation codes in the post that you need to enter once online for a similar reason, often when linking an external bank account.

happybagger

You'd think the ID checks performed prior to account opening would cover that.

Aidanmc

Email i received states welcome pack will be sent in post.

I have received user id in post

'Great news, your account has been opened successfully and you will receive your welcome pack in the post. Your userID will be included in this pack to enable you to login to Online Banking.

 

If you do not receive your Welcome pack containing your userID please call us on 01782 255000 option 3, then option 2.'

subjecttocontract

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

Kim_13

subjecttocontract said:

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

I think it comes in the post when you are a new customer, but email when you are an existing one.

qsk

Kim_13 said:

subjecttocontract said:

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

I think it comes in the post when you are a new customer, but email when you are an existing one.

I'm a new customer and get my welcome pack by email last Friday. Still waiting for my user id nearly a week on.

Bobblehat

qsk said:

Kim_13 said:

subjecttocontract said:

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Slinky said:

Hanley

Just in case anybody was wondering, the Hanley Welcome Pack comes by email.

Mine didnt......it came in the post followed a few days later by my user ID also in the post.

I think it comes in the post when you are a new customer, but email when you are an existing one.

I'm a new customer and get my welcome pack by email last Friday. Still waiting for my user id nearly a week on.

I was a new customer too, got my welcome pack by encrypted email , which couldn't be opened without a code. I never received a code and there was nowhere in the email to put one anyway! It took a phone call to get a paper pack sent to me by snail mail which arrived less than a week after the phone call, followed by a letter a day or so later with my UserID. All sorted now, but shame it wasn't completely smooth.

clairec666

Hanley - no major problems getting online access as a new customer, other than the long wait for post to arrive (just had several days' worth in one go).
Welcome pack came by email, which I was able to open without a problem.
User ID came by post today. Once in, I was able to update it to something more memorable.
Password and memorable information are set during account application.

Kim_13

Scottish BS

Passbook arrived along with welcome pack today, 9 days after posting application. Letter was dated 27th, the day they must have cashed the cheque as it cleared on the 28th. Deposit in the passbook was dated 23rd, two days after posting first class (so hope yet for anyone who sent off at the beginning of the week in hope of an October opening.) 

Registered for online access, now to see how long that takes.