The Old Regular Savers Discussion Thread 28/12/24-29/1/26

Aidanmc

allegro120 said:

subjecttocontract said:

Hanley EBS......I applied as a new customer. Found it dead easy, filled the form online, account opened quickly, just got to wait for a used ID  in the post. One of the easiest accounts to open. Well pleased.

Not for me. Applied this morning, got email “application saved successfully” but the account is not opened. I’ve tried as an existing customer too, no luck with that either. 

allegro120 said:

subjecttocontract said:

Hanley EBS......I applied as a new customer. Found it dead easy, filled the form online, account opened quickly, just got to wait for a used ID  in the post. One of the easiest accounts to open. Well pleased.

Not for me. Applied this morning, got email “application saved successfully” but the account is not opened. I’ve tried as an existing customer too, no luck with that either. 

Did you try the 'Complete your application' link in the email?

Aidanmc

Digital_Payback said:

jameseonline said:

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

Your account reference is the application reference shown on the final screen saying ‘thank you’. 

Are you sure? I asked this question here earlier and someone said they were different?
I held off funding until i'm sure

subjecttocontract

Aidanmc said:

Digital_Payback said:

jameseonline said:

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

Your account reference is the application reference shown on the final screen saying ‘thank you’. 

Are you sure? I asked this question here earlier and someone said they were different?
I held off funding until i'm sure

The instructions I got were that your can use the application reference for your initial deposit. The letter you receive with your log in ID will include your account details. What's the rush, your account is open sit back and relax.

Kim_13

subjecttocontract said:

Aidanmc said:

Digital_Payback said:

jameseonline said:

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

Your account reference is the application reference shown on the final screen saying ‘thank you’. 

Are you sure? I asked this question here earlier and someone said they were different?
I held off funding until i'm sure

The instructions I got were that your can use the application reference for your initial deposit. The letter you receive with your log in ID will include your account details. What's the rush, your account is open sit back and relax.

I would imagine that the rush is that they are likely a 1 year from application and not a 1 year from first deposit society. However so long as the deposit gets there in time to count for October, the loss will be minimal.

Speculator

Aidanmc said:

Digital_Payback said:

jameseonline said:

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

Your account reference is the application reference shown on the final screen saying ‘thank you’. 

Are you sure? I asked this question here earlier and someone said they were different?
I held off funding until i'm sure

I've just spoke to them. They confirmed you should use the application reference number (starts with 3 zeros) for your first payment.

It's in the first email that they sent you where it says.....

"You have successfully saved the progress on your application for our 1Yr Online Smart Saver.

Access to complete your application will expire on 04/11/2025.

 To retrieve and complete your application please click the link below.

Complete your Application 

Your Application Reference number is [Text removed by Forum Team] 

orange-juice

HEBS

Woops, i didn't take down my reference number either.

friolento

Aidanmc said:

Digital_Payback said:

jameseonline said:

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

Your account reference is the application reference shown on the final screen saying ‘thank you’. 

Are you sure? I asked this question here earlier and someone said they were different?
I held off funding until i'm sure

Mine were different numbers but it seems you can use either for your first deposit.

This is from their FAQ:

Takes ages for them to credit though. From memory, a deposit only shows on the next working day.

Digital_Payback

orange-juice said:

HEBS

Woops, i didn't take down my reference number either.

Give them a call. They’ll give you the account reference number by phone if you need it. 

Digital_Payback

friolento said:

Aidanmc said:

Digital_Payback said:

jameseonline said:

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

Your account reference is the application reference shown on the final screen saying ‘thank you’. 

Are you sure? I asked this question here earlier and someone said they were different?
I held off funding until i'm sure

Takes ages for them to credit though. From memory, a deposit only shows on the next working day.

I asked about bank transfers to the account. You are correct. I was told by a Henley agent that they are not part of the bank faster payment scheme, so the earliest faster payments appear in account is the next day. 

BestSeagull

friolento said:

Aidanmc said:

Digital_Payback said:

jameseonline said:

mhoc said:

Hanley - I had really bad issues getting the verification code but eventually it came through and I've funded.

I got the welcome email with the sort code etc but it does not actually give the  Hanley account reference number for me to set up the standing order so I will ring them a bit later - I like to tick all boxes from day one

Please can I ask is there an app or is it just the online webpage?

We were looking forward to a little drive to Stone this morning so thats saved a job  

Your account reference is the application reference shown on the final screen saying ‘thank you’. 

Are you sure? I asked this question here earlier and someone said they were different?
I held off funding until i'm sure

Mine were different numbers but it seems you can use either for your first deposit.

This is from their FAQ:

Takes ages for them to credit though. From memory, a deposit only shows on the next working day.

I was told that the payments are backdated to when they are received at Hanley, even though it takes longer for them to appear in the individual account