Matalan Euro car parks disabled bay PCN

lon_85

Thank you! Should I appeal now? I'm travelling abroad soon but I have a copy of my my pcn with me. 

Coupon-mad

Have you exhausted the retail park complaint?

lon_85

Yes I tried calling and speaking to manager- unable to speak to a human everything is automated and when I went to the store they said it's nothing to do with them - there is a board with a separate phone number directly for Euro Car Parks. 

Coupon-mad

lon_85 said:

Yes I tried calling and speaking to manager- unable to speak to a human everything is automated and when I went to the store they said it's nothing to do with them - there is a board with a separate phone number directly for Euro Car Parks. 

Doesn't sound exhausted at all. Surely there's an email address for the property agents who run the retail park?

An appeal won't work. A complaint will.

KeithP

Where exactly is this retail park?

lon_85

It's in Hayes branch of Matalan.

Pump Ln, Hayes UB3 3NB, United Kingdom

Gr1pr

lon_85 said:

Yes I tried calling and speaking to manager- unable to speak to a human everything is automated and when I went to the store they said it's nothing to do with them - there is a board with a separate phone number directly for Euro Car Parks. 

That's not exhausting the complaint route to the retail park management company or the landowner !

What manager ? Manager of what and where. ? Hopefully not Matalan ? They are just a powerless tenant, usually on a retail park 

So which company is it. ?  Workman LLC , Savills , JLL , British Land , pension company , investment companies. ?

There are other units there like B&M etc.  seems to me that you should be contacting JLL

Complaints are done in writing 

lon_85

Thank you - I'm sorry I thought you meant the retail store manager. I will contact JLL and see what they say. 

I did an appeal in the meantime as I wanted to buy some time and as you guys mentioned it got rejected :-( 

fisherjim

lon_85 said:

Yes I tried calling and speaking to manager- unable to speak to a human everything is automated and when I went to the store they said it's nothing to do with them - there is a board with a separate phone number directly for Euro Car Parks. 

But the sign clearly states that they manage parking "ON BEHALF OF MATALAN", if their contract is with another party that sign doesn't form a contract with the motorist!

Gr1pr

lon_85 said:

Thank you - I'm sorry I thought you meant the retail store manager. I will contact JLL and see what they say. 

I did an appeal in the meantime as I wanted to buy some time and as you guys mentioned it got rejected :-( 

Contacting the retail store manager   ( the business   ) is certainly one strategy,  but I doubt that the same person signed a contract with ECP, speaking to them is hardly exhausting plan A

After my research indicated that the managing agents working on behalf of the landowner were JLL , I recommended Contacting JLL, because its likely to be them that contracted with contractors for the site,  for anything required,  fixing, cleaning, rents, maintenance etc