Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

SJMALBA

Two weeks today since the switch, still nothing in myWatts - emailed TE twice last week, finally received a reply on Monday, which asked for my name and customer number (unsurprisingly, both of which were included in the emails I had already sent them!), along with a few other bits of info. (all of which are in the contract).
Phoned on Tuesday - phone number in the contract didn't work, so phoned the number on their website - on hold for 15 mins, gave up.
Repeated the above on Wednesday, after 25 mins on hold, finally got to speak to someone, who said it can take up to 2 weeks for the data to appear, and when she checked, said that they didn't have any data their end either, but she would get their technical team to look into it. I said that I have all the data from a third-party app, so asked why they couldn't get it - she mumbled something (even at full volume, it was still rather quiet), then said that although they get data from the DCC, they also get it direct from my smart meter... I decided there wasn't much point continuing, so decided to leave it until the 14 days were up to phone again...

Re. Octopus - I also got a bill on the day of the switch, for everything up to and including the penultimate day (accurate bill, based on actual usage) - I contacted them about the final day, and was told that it was 'technically included' in the bill I had already received, and that there would be no further bills from Octopus...

I notice that the tariff info. in Bright still shows my SC for my previous Octopus tariff, but my electricity tariff disappeared from my Octopus account, and when asked, the lady at TE said that the switch had definitely taken place.

The reading that I put into myWatts on the day before the switch, as requested, is still showing.

So, it's all going swimmingly! 🙄

Largs

But remember half the country are on "dumb" meters and don't get billed properly so we are all to be grateful.

SJMALBA

On the plus side, my weighted daily URs have ranged from a high of 17.64p/kWh to a low of 10.73p/kWh, and an average over 2 weeks of 14.87p/kWh; daily savings, compared to Tracker April 2024 v1 which I had been on, of between 29.26% and 50.02% (2 week average - 38.93%). 

nekr0mantik

reading a lot of issues with TE on here.
I am currently on Octoplus tracker. They sent offer of keeping my current rates fixed for next 18 months.
TE Lifestyle however seems like it could save me £180 for the year. But now not sure haha

WBCPB

SJMALBA said:

Two weeks today since the switch, still nothing in myWatts - emailed TE twice last week, finally received a reply on Monday, which asked for my name and customer number (unsurprisingly, both of which were included in the emails I had already sent them!), along with a few other bits of info. (all of which are in the contract).
Phoned on Tuesday - phone number in the contract didn't work, so phoned the number on their website - on hold for 15 mins, gave up.
Repeated the above on Wednesday, after 25 mins on hold, finally got to speak to someone, who said it can take up to 2 weeks for the data to appear, and when she checked, said that they didn't have any data their end either, but she would get their technical team to look into it. I said that I have all the data from a third-party app, so asked why they couldn't get it - she mumbled something (even at full volume, it was still rather quiet), then said that although they get data from the DCC, they also get it direct from my smart meter... I decided there wasn't much point continuing, so decided to leave it until the 14 days were up to phone again...

Re. Octopus - I also got a bill on the day of the switch, for everything up to and including the penultimate day (accurate bill, based on actual usage) - I contacted them about the final day, and was told that it was 'technically included' in the bill I had already received, and that there would be no further bills from Octopus...

I notice that the tariff info. in Bright still shows my SC for my previous Octopus tariff, but my electricity tariff disappeared from my Octopus account, and when asked, the lady at TE said that the switch had definitely taken place.

The reading that I put into myWatts on the day before the switch, as requested, is still showing.

So, it's all going swimmingly! 🙄

MyWatts suddenly sprung into life 14 days to the day after sign up, no contact from Octopus apart from the "leaving email" but i did add a manual read at 23.59 day before switch so at present both Octopus and TE have the same meter read. I did have to get my wrongly formatted address corrected via complaints@tomato.energy as i could not get verified on any 3rd party apps, and myWatts usage & costs tally with Bright app- so far.

SJMALBA

WBCPB said:

SJMALBA said:

Two weeks today since the switch, still nothing in myWatts - emailed TE twice last week, finally received a reply on Monday, which asked for my name and customer number (unsurprisingly, both of which were included in the emails I had already sent them!), along with a few other bits of info. (all of which are in the contract).
Phoned on Tuesday - phone number in the contract didn't work, so phoned the number on their website - on hold for 15 mins, gave up.
Repeated the above on Wednesday, after 25 mins on hold, finally got to speak to someone, who said it can take up to 2 weeks for the data to appear, and when she checked, said that they didn't have any data their end either, but she would get their technical team to look into it. I said that I have all the data from a third-party app, so asked why they couldn't get it - she mumbled something (even at full volume, it was still rather quiet), then said that although they get data from the DCC, they also get it direct from my smart meter... I decided there wasn't much point continuing, so decided to leave it until the 14 days were up to phone again...

Re. Octopus - I also got a bill on the day of the switch, for everything up to and including the penultimate day (accurate bill, based on actual usage) - I contacted them about the final day, and was told that it was 'technically included' in the bill I had already received, and that there would be no further bills from Octopus...

I notice that the tariff info. in Bright still shows my SC for my previous Octopus tariff, but my electricity tariff disappeared from my Octopus account, and when asked, the lady at TE said that the switch had definitely taken place.

The reading that I put into myWatts on the day before the switch, as requested, is still showing.

So, it's all going swimmingly! 🙄

MyWatts suddenly sprung into life 14 days to the day after sign up, no contact from Octopus apart from the "leaving email" but i did add a manual read at 23.59 day before switch so at present both Octopus and TE have the same meter read. I did have to get my wrongly formatted address corrected via complaints@tomato.energy as i could not get verified on any 3rd party apps, and myWatts usage & costs tally with Bright app- so far.

My address is incorrect on TE as well, but as that's what came up when I put my postcode in, I assumed that is what is on their database, so left it - I have wondered if this is the route of the problem, and will mention it when I next phone. I had no problem gaining access to the data through Bright, however.

Just checked myWatts again, still nothing...

tunnel

nekr0mantik said:

reading a lot of issues with TE on here.
I am currently on Octoplus tracker. They sent offer of keeping my current rates fixed for next 18 months.
TE Lifestyle however seems like it could save me £180 for the year. But now not sure haha

Just thought i'd give a positive perspective for TE
2 weeks in and so far so good. Charge my battery overnight and top up on solar in the day.
Bought 235kWh in total for a grand sum of £15.87 + SC. Averaging 9.5p kWh including standing charge
Those 2 weeks had i still been on octopus agile would have cost over £50
MyWatts works a treat as it has done from day one
All in all i'm one happy chappy, no more showering at the cheapest rate times, full battery every night for less than a quid and 2 happy kids that aren't limited to screen time(well beyond what is reasonable that is)
If TE can survive(and i really hope they do) then hopefully any kinks that others are enduring may become a thing of the past and we all get to enjoy cheaper energy

WBCPB

SJMALBA said:

WBCPB said:

SJMALBA said:

Two weeks today since the switch, still nothing in myWatts - emailed TE twice last week, finally received a reply on Monday, which asked for my name and customer number (unsurprisingly, both of which were included in the emails I had already sent them!), along with a few other bits of info. (all of which are in the contract).
Phoned on Tuesday - phone number in the contract didn't work, so phoned the number on their website - on hold for 15 mins, gave up.
Repeated the above on Wednesday, after 25 mins on hold, finally got to speak to someone, who said it can take up to 2 weeks for the data to appear, and when she checked, said that they didn't have any data their end either, but she would get their technical team to look into it. I said that I have all the data from a third-party app, so asked why they couldn't get it - she mumbled something (even at full volume, it was still rather quiet), then said that although they get data from the DCC, they also get it direct from my smart meter... I decided there wasn't much point continuing, so decided to leave it until the 14 days were up to phone again...

Re. Octopus - I also got a bill on the day of the switch, for everything up to and including the penultimate day (accurate bill, based on actual usage) - I contacted them about the final day, and was told that it was 'technically included' in the bill I had already received, and that there would be no further bills from Octopus...

I notice that the tariff info. in Bright still shows my SC for my previous Octopus tariff, but my electricity tariff disappeared from my Octopus account, and when asked, the lady at TE said that the switch had definitely taken place.

The reading that I put into myWatts on the day before the switch, as requested, is still showing.

So, it's all going swimmingly! 🙄

MyWatts suddenly sprung into life 14 days to the day after sign up, no contact from Octopus apart from the "leaving email" but i did add a manual read at 23.59 day before switch so at present both Octopus and TE have the same meter read. I did have to get my wrongly formatted address corrected via complaints@tomato.energy as i could not get verified on any 3rd party apps, and myWatts usage & costs tally with Bright app- so far.

My address is incorrect on TE as well, but as that's what came up when I put my postcode in, I assumed that is what is on their database, so left it - I have wondered if this is the route of the problem, and will mention it when I next phone. I had no problem gaining access to the data through Bright, however.

Just checked myWatts again, still nothing...

Does your address format match the Royal Mail postcode checker: https://www.royalmail.com/find-a-postcode
My address was correct on all the TE sign up screens but had a incorrect format on myWatts, i was already signed up to Bright with Octopus so there was no problem using their app but was attempting to also use Loop and just could not pass verification until i put in a complaint, C.S said they were unable to change anything and gave me the complaint addy which was then corrected overnight.
I would firstly get your address corrected using the complaint route then hopefully myWatts will burst into life when all your details are updated.
I think they are closed over the weekend so nothing will happen to at least Monday.

Captain89

My change overdate was supposed to be today. Gave a meter reading last night but nothing happened.

I called them and they claimed there was an issue with Octopus customers being ported over.

They will forward my case to the tech team and get back to me at some point with a new changeover date. 

DId anyone else have this issue with them?

WBCPB

Captain89 said:

My change overdate was supposed to be today. Gave a meter reading last night but nothing happened.

I called them and they claimed there was an issue with Octopus customers being ported over.

They will forward my case to the tech team and get back to me at some point with a new changeover date. 

DId anyone else have this issue with them?

There a lot of unswitched people on the facebook page: