Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Ildhund

lohr500 said:

How does that work with TOU type tariffs like TE Lifestyle and many of the Octopus tariffs?

You'll have to ask them. As I understand it, at least some of the Octopus schemes depend on dynamic ALCS (e.g. Snug), where the supplier sends a request to the meter to change the switching times of connected equipment. For billing to work, the tariff table will have to change accordingly, so electricity delivered during cheap periods is recorded on the cheap rate register. Because the meter's randomized offset applies to both the tariff change times and the switching times, the midnight-to-midnight totals of Hh data should be the difference in total readings ±1Wh, but there will be no precise correlation between a specific register's readings and the content of the buckets for the half-hours it nominally covers.

I don't know how TE go about it. If they supply electricity at specific rates during specific half hours, then the sum of the half-hourly figures should match the difference in readings exactly. I can't see any reason why half-hourly usage data stored in the meter shouldn't be identical at the retrievers' end, so MyWatts and Bright should show the same. It's unlikely that the contents of any particular bucket will vary depending on who retrieves it, so a MyWatts/Bright discrepancy can probably only be attributed to missing buckets at one or the other. It's a simple matter just to count the number of non-null buckets received for the day; if it's less than 48, try again. 

This is all a bit convoluted, and it could well be that my thinking is less clear than it needs to be. IOW, E&OE.

causeequalstime

bazray said:

I joined Tomato December 21st 2024, the setup of Mywatts seems to look okay and I have setup Bright as a double check, oddly the total monthly usage is slightly different on Mywatts its 197.164 kwh and on Bright its 199.112. It's not a huge variation but I can't understand why they would be different if the data is pulled from the same source, or is it just rounding errors or something?

Also I have been with them for 7 weeks now and I haven't had my first bill, is that common?

On the plus side by shifting washing and dishwasher etc... to cheap 5p rate I'm averaging around 15p a unit if they bill me correctly lol.

Thanks in advance

I joined on December 14th and I have also not had a bill yet. 

JKS$(

SJMALBA said:

tlcgrantham said:

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

Only a laptop, I'm afraid.

Yesterday was day one, so early days, but still showing 'your data will be showing soon'.

myWatts 'more' unreliable?! yikes!

I switched on Jan 27th. So far, my usage data on myWatts & Bright App has been identical, except for one day. I haven't noticed any differences at the weekend - this weekend myWatts has displayed everything. 

Hopefully it will work for you as it has for me.

masonic

JKS$( said:

SJMALBA said:

tlcgrantham said:

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

Only a laptop, I'm afraid.

Yesterday was day one, so early days, but still showing 'your data will be showing soon'.

myWatts 'more' unreliable?! yikes!

I switched on Jan 27th. So far, my usage data on myWatts & Bright App has been identical, except for one day. I haven't noticed any differences at the weekend - this weekend myWatts has displayed everything. 

Hopefully it will work for you as it has for me.

Mine has also been coming through ok this weekend (for the first time since joining).

SJMALBA

JKS$( said:

SJMALBA said:

tlcgrantham said:

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

Only a laptop, I'm afraid.

Yesterday was day one, so early days, but still showing 'your data will be showing soon'.

myWatts 'more' unreliable?! yikes!

I switched on Jan 27th. So far, my usage data on myWatts & Bright App has been identical, except for one day. I haven't noticed any differences at the weekend - this weekend myWatts has displayed everything. 

Hopefully it will work for you as it has for me.

Unfortunately, day 3, still nothing in myWatts.

niktheguru

Well my switch over day is supposedly the 10th of this month (monday) When you guys have switched over, did you get a message asking for a meter reading? I saw on the original contract documentation that I needed to take a meter reading the day before switch and submit it, but never got a reminder after this. I've done it anyway. (despite having a smets2 meter)

Strangely, I haven't heard anything from octopus about "leaving them" so i'm feeling a little wary that the switch is actually going to happen, as I only requested it earlier in the week and it just feels short notice!

Lets see what happens!

WBCPB

niktheguru said:

Strangely, I haven't heard anything from octopus about "leaving them" so i'm feeling a little wary that the switch is actually going to happen, as I only requested it earlier in the week and it just feels short notice!

My "sorry to see you go" email arrived 1 hour after my "Welcome from myWatts and Tomato Energy!" email arrived, so i would be contacting Octopus to make sure everything is proceeding as it should.

tlcgrantham

niktheguru said:

Well my switch over day is supposedly the 10th of this month (monday) When you guys have switched over, did you get a message asking for a meter reading? I saw on the original contract documentation that I needed to take a meter reading the day before switch and submit it, but never got a reminder after this. I've done it anyway. (despite having a smets2 meter)

Strangely, I haven't heard anything from octopus about "leaving them" so i'm feeling a little wary that the switch is actually going to happen, as I only requested it earlier in the week and it just feels short notice!

Lets see what happens!

1. No I didn’t get a request for a meter reading.
2. I did get a message “sorry you’re leaving” when I initiated the switch. 

3. I also got an invite straight away to set up a MyWatts account, password and log in details.
      I did my switch by phone. Some who switched online seem to have had similar problems. Check your online Octopus account tomorrow it should give you a clue if there’s anything wrong.

masonic

My meter reading request came halfway through my first day of supply. Like others, Octopus sent me the sorry your leaving email on the day I initiated the switch.

tunnel

niktheguru said:

Well my switch over day is supposedly the 10th of this month (monday) When you guys have switched over, did you get a message asking for a meter reading? I saw on the original contract documentation that I needed to take a meter reading the day before switch and submit it, but never got a reminder after this. I've done it anyway. (despite having a smets2 meter)

Strangely, I haven't heard anything from octopus about "leaving them" so i'm feeling a little wary that the switch is actually going to happen, as I only requested it earlier in the week and it just feels short notice!

Lets see what happens!

My switch was done totally online. I had the sorry to see you leave from Octopus and then the welcome email from tomato along with the invite to MyWatts(both in my spam folder might i add). Once i'd registered on MyWatts there was a link with my contract on and dates for the switch which included a date for a meter read. I entered my reading in both mywatts and octopus. That was it, no you're now a tomato customer, no are you really sure you want to leave from octopus
The first i knew i'd actually switched was on the day around midday when mywatts started showing my consumption which was quite satisfying as i'd set my batteries to charge overnight for the 5hr 5p period not knowing whether i'd be paying tomato or octopus. 

Am i happy i switched? Too right, by my own calcs i've already saved £7-£8 on 3 overnight charges, means i can be a little less tight with the heating