Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

SJMALBA

Early days, I guess, but no usage data in myWatts, yet - is there anywhere else I can/where best to access my smart meter data (without a smart phone)?

masonic

SJMALBA said:

Early days, I guess, but no usage data in myWatts, yet - is there anywhere else I can/where best to access my smart meter data (without a smart phone)?

N3rgy is the main non-smartphone way, you will need to register with a company they provide data to, of which Loop is the only free option. While Loop is app-based, the signup does not require a smart phone or tablet.

tlcgrantham

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

SJMALBA

tlcgrantham said:

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

Only a laptop, I'm afraid.

Yesterday was day one, so early days, but still showing 'your data will be showing soon'.

myWatts 'more' unreliable?! yikes!

masonic

tlcgrantham said:

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

They seem to be doing a lot of work during business hours to keep the wheels turning in my experience, but things tend to fall down after 5pm on Friday.

TroubledTarts

masonic said:

tlcgrantham said:

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

They seem to be doing a lot of work during business hours to keep the wheels turning in my experience, but things tend to fall down after 5pm on Friday.

It's rare you can have extremely cheap energy and good customer service. Without the profits they will struggle to make the case for more CS focused staff.

tunnel

My swap went through today, used to be on Octopus agile but had to take the chance to fill my batteries at 5p kWh overnight. When i checked my mywatts this morning at 8am it was already showing my usage....14kWh for 70p.....so glad i took the plunge, hopefully Tomato survive and give Octopus some competition so when the 12 month fix ends i can grab another super cheap deal!!

tlcgrantham

tunnel said:

My swap went through today, used to be on Octopus agile but had to take the chance to fill my batteries at 5p kWh overnight. When i checked my mywatts this morning at 8am it was already showing my usage....14kWh for 70p.....so glad i took the plunge, hopefully Tomato survive and give Octopus some competition so when the 12 month fix ends i can grab another super cheap deal!!

Glad the switch and MyWatts are working for you straight away it did for me too. Ironically MyWatts is working fine this weekend for me as well but on several weekends recently it hasn’t. Which Lifestyle Tariff did you choose?

masonic

TroubledTarts said:

masonic said:

tlcgrantham said:

If you have another smart  device like an IPad you can download the Bright ap which will show you usage data and cost. MyWatts has become more unreliable recently but you should be getting something by now.

They seem to be doing a lot of work during business hours to keep the wheels turning in my experience, but things tend to fall down after 5pm on Friday.

It's rare you can have extremely cheap energy and good customer service. Without the profits they will struggle to make the case for more CS focused staff.

My comment was merely an observation about the MyWatts platform. CS focused staff won't be much help in fixing software issues, though CS is another area Tomato will need to address at some stage. I've given them a free pass on that one for now.

The issue with MyWatts is it is new and clearly didn't undergo a great deal of testing prior to launch (given the adopted SMETS1 issue, the half hour offset, and reliability issues even with SMETS2). Real world use is bound to show up some issues, but there is still work to be done many months down the line. They really need automated systems to be put in place so that manual intervention is not needed, as this will be costly for them. This does not seem like an insurmountable challenge, so I would be surprised of these issues persist for very long.

tunnel

tlcgrantham said:

Glad the switch and MyWatts are working for you straight away it did for me too. Ironically MyWatts is working fine this weekend for me as well but on several weekends recently it hasn’t. Which Lifestyle Tariff did you choose?

I went for the basic lifestyle even though i have batteries, happy with 5hrs of 5p charge as the other lower periods during the day and evening better suit our households needs than if i'd selected batteries