Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Newbie_John

masonic said:

tlcgrantham said:

Latest bill from tomato just landed in my online account. It’s correct apart from not charging for a few slots they couldn’t retrieve. The bill was £102.92 for 720kwh but should have been about 40p more. 

    Interestingly it mentions on the bill that “Tomato” is the new name for “Logicor”.

Same, there were numerous gaps over the weekend, but I was also missing a few slots on Friday evening. My billed consumption is just under 2 kWh under because of this. Seems they are prioritising getting the bills out over filling gaps. Will be interesting to see what happens when those gaps are filled.

Thought the CSV download option was a nice touch.

Also had gaps from 31/1 - 4/2 and received bill for January with 3 random gaps during the last day (not charged for them).
The gaps for February now cleared up but the January one are still there - they are past 8am so max 1kWh in total, I guess I can either expect random 20p added to future bills or have that voided, who knows. 

masonic

SJMALBA said:

My switch to Tomato starts on the 7th; the contract asks 'Request: Meter Reading - Provide meter reading via myWatts online portal' on the 6th:-
Is this necessary, when I have a working SMETS2 meter?
If so, by the 6th, do they mean midnight between the 6th & the 7th, as a final read for the previous supplier/start read for Tomato?

I didn't provide them with one, as I had usage on two registers, Octopus was billing according to the first only, so I thought it could only cause issues. But I did email them about it and raise it when they gave me call a couple of weeks after joining to make sure everything was ok. To this day I don't know whether the dual reading I did provide was processed in any way. No final bill from Octopus, and I'm now into the 5th week after switching.

Oddly I now see in MyWatts that a reading has been added for 2nd Feb and 3rd Feb, both showing the same figure and both way higher than my actual reading, even taking the sum of all registers. I haven't queried it yet, but it seems they are at least attempting to take smart readings from some meters now.

masonic

Newbie_John said:

masonic said:

tlcgrantham said:

Latest bill from tomato just landed in my online account. It’s correct apart from not charging for a few slots they couldn’t retrieve. The bill was £102.92 for 720kwh but should have been about 40p more. 

    Interestingly it mentions on the bill that “Tomato” is the new name for “Logicor”.

Same, there were numerous gaps over the weekend, but I was also missing a few slots on Friday evening. My billed consumption is just under 2 kWh under because of this. Seems they are prioritising getting the bills out over filling gaps. Will be interesting to see what happens when those gaps are filled.

Thought the CSV download option was a nice touch.

Also had gaps from 31/1 - 4/2 and received bill for January with 3 random gaps during the last day (not charged for them).
The gaps for February now cleared up but the January one are still there - they are past 8am so max 1kWh in total, I guess I can either expect random 20p added to future bills or have that voided, who knows. 

Same for me, Feb record is now complete and Jan gaps still there. I wonder if they stop trying to pull this data after moving on to the next statement period. I'm sure they could have got it along with the other gaps if they wanted. If they are drawing a line in the sand, then I'm fine with that. Next bill will follow a weekend, so likely it will be the same story.

Edit: BUT, it occurs to me that this won't do their Elexon BSC settlement record any good!

WBCPB

When setting up the Tomato Lifestyle tariff in Bright app, can any wise customer tell me what i need to enter under "Base Unit Rate (pence /kWh)" in order to advance and save the different TOU`s ?

masonic

WBCPB said:

When setting up the Tomato Lifestyle tariff in Bright app, can any wise customer tell me what i need to enter under "Base Unit Rate (pence /kWh)" in order to advance and save the different TOU`s ?

If you stick the peak rate in as base, you can then configure the cheaper slots and don't need to add further entries for the peak slots.

coupleuk

TroubledTarts said:

coupleuk said:

I went Live on Sept 1st with 2 properties 

They still haven't sorted the correct addresses.

Despite full reads for my SMETS1 meters on MyWatts in Sept and half of Oct, it's been blank ever since.

Meter reads submitted every month, sometimes twice.

Yet still not received any bills.

Great that I'm getting 15% off some months now but TBH Id feel more comfortable if they sorted the issue.

I had an issue with Octopus previously and emailed the "connection people" myself who resolved it.

Feel I might need to try that again.

So does that mean you don't get the good lifestyle tariff and are on something like Prime with a 15% discount?

The usage I've tracked is averaging 17.5p per unit with a 40p daily charge.

More than happy with that so I don't want to wait it out just to get 15% / 50% / 100% off but risk Tomato going bust and being forced onto a backdated standard tariff with a new supplier.

Chrysalis

I have had a look at my first bill, I wont praise it, I dont know if its the same for John and Masonic.

I have a small low res picture on 3rd page showing a graph for each day, no where near big enough to see 30 minute or even hourly consumption, instead is a small image with midnight to 7am highlighted (not fitting for a tariff that doesnt fit those hours).

There is also a bar chart page below it showing total usage per day in two stacked colours, the main red colour got 7am to midnight, and orange colour for midnight to 7am.
How were people in the past reporting the 30 minute problem on bills when it doesnt even show on the bill?
The only thing I suppose to check is the daily consumption, as the rest of the data simply isnt there to check anything else.  Note as well exact daily figures are not quoted, its eye balling it on the charts.  This is a problem, because mywatts should be the way to get the detailed information, but of course mywatts has gaps which seem to be filled in on the bill which is an inconsistency damaging trust. 
Eye balling the first 2 days which have gaps on mywatts and comparing to the data on bright suggests an accurate match (for the entire day). 
Checking every other day is the same story, looks accurate for the entire day.  But no way to validate the 30 min slot, unless you trust mywatts to match what is billed.  They got a long way to go, but a long way to go potentially means TE sticks around for longer if we are right that mywatts is the main reason TE exists.   Ultimately the energy is so relatively cheap I will stick with it.
The DD notification is a week, so shorter than Octopus, this doesnt bother me, but I have mentioned it for those who it would bother.

Newbie_John

@Chrysalis
The 30mins issue was spotted only by heavy battery/EV users who were charging 0-6am expecting almost no usage at the 23p rate - others struggled with this as it was mixed across usage.

I have heating set to run at full power 3-6am and I can easily see that in myWatts, same with the time when immersion heater kicks in at 2am - and all is spot on. So myWatts looks perfectly fine now reporting in my case for January: 1075.999 kWh for the price of £111.83 (change in left top corner to "Month" and look at estimated total kWh and £ values).

The bill shows the same data:
Total 1076.00 kWh £111.83
Broken on page #2 by periods 0-6, 9:30-11:30, 22:00-0 and default rate.

So, the details in myWatts are accurate - exactly when I run things, and the total matches what's on my bill - and that matched what I will pay
Apart from that, the bill shows a lot of of useless data - like the chart with usage at 0-7 So I don't bother looking at it much.

And for January:
Average: 10.4 p/kWh
Saved vs capped 24.5p rate: £146.23

Somebody

I received my January bill yesterday.

As others have said the bill show charts of daily usage which is not that useful but you can easily download the daily usage by 30 minutes slots as a csv file from mywatts and sum/review daily usage that way.

My average rate from the bill is 17.09p including VAT - happy with that. 

One thing I have raised a query with is that the total of the January daily usage does not reconcile to the listed meter readings between the opening reading and their 31 January reading.  Even taking the listed 2/2/25 reading it's 0.9kwh less than the sum of the daily usage to 31/1 per the bill. 

masonic

There's a pivoted CSV download available alongside the bill in MyWatts, so the graphs are a bit redundant and useless.

I prefer not having a 35 page bill.