Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

JKS$(

After reporting all was well with my switch to TE last week - I have a question. Why is the kWh data different on myWatts & Bright App? Usage was identical for the first 3 days after my switch, but from 31 Jan onwards, each day's usage is now different. Some days myWatts usage is higher than Bright, some days it's the other way round.

I'm in a flat, so my meter is locked away somewhere I can't access easily, & too far away for an IHD. SMETS2 meter.

Am I missing something obvious here? Which reading is correct?

masonic

Sometimes there are gaps in the data. These generally get filled later on, but it affects both services (at different times). I use n3rgy as a source of reliable data as they pull whole days, but the data is not as up to date.

JKS$(

masonic said:

Sometimes there are gaps in the data. These generally get filled later on, but it affects both services (at different times). I use n3rgy as a source of reliable data as they pull whole days, but the data is not as up to date.

I tried to sign in to n3rgy but the site asks for an IHD MAC too - I don't have an IHD as my meter is too far away from my flat. 

masonic

JKS$( said:

masonic said:

Sometimes there are gaps in the data. These generally get filled later on, but it affects both services (at different times). I use n3rgy as a source of reliable data as they pull whole days, but the data is not as up to date.

I tried to sign in to n3rgy but the site asks for an IHD MAC too - I don't have an IHD as my meter is too far away from my flat. 

Did they not provide you with one at all? It's just a security measure and the IHD doesn't need to be in use.

coupleuk

I went Live on Sept 1st with 2 properties 

They still haven't sorted the correct addresses.

Despite full reads for my SMETS1 meters on MyWatts in Sept and half of Oct, it's been blank ever since.

Meter reads submitted every month, sometimes twice.

Yet still not received any bills.

Great that I'm getting 15% off some months now but TBH Id feel more comfortable if they sorted the issue.

I had an issue with Octopus previously and emailed the "connection people" myself who resolved it.

Feel I might need to try that again.

Chrysalis

Got my first bill, considering my usage, its pretty good.  Not yet analysed it for accuracy.

TroubledTarts

coupleuk said:

I went Live on Sept 1st with 2 properties 

They still haven't sorted the correct addresses.

Despite full reads for my SMETS1 meters on MyWatts in Sept and half of Oct, it's been blank ever since.

Meter reads submitted every month, sometimes twice.

Yet still not received any bills.

Great that I'm getting 15% off some months now but TBH Id feel more comfortable if they sorted the issue.

I had an issue with Octopus previously and emailed the "connection people" myself who resolved it.

Feel I might need to try that again.

So does that mean you don't get the good lifestyle tariff and are on something like Prime with a 15% discount?

JKS$(

masonic said:

JKS$( said:

masonic said:

Sometimes there are gaps in the data. These generally get filled later on, but it affects both services (at different times). I use n3rgy as a source of reliable data as they pull whole days, but the data is not as up to date.

I tried to sign in to n3rgy but the site asks for an IHD MAC too - I don't have an IHD as my meter is too far away from my flat. 

Did they not provide you with one at all? It's just a security measure and the IHD doesn't need to be in use.

My meter is too far away from my apartment for an IHD to receive any signal, so no, I wasn't offered one. Same for others in the block. I've asked the maintenance team to take a photo of my meter as one of the numbers on it can hopefully be used for n3rgy validation instead.   

SJMALBA

My switch to Tomato starts on the 7th; the contract asks 'Request: Meter Reading - Provide meter reading via myWatts online portal' on the 6th:-
Is this necessary, when I have a working SMETS2 meter?
If so, by the 6th, do they mean midnight between the 6th & the 7th, as a final read for the previous supplier/start read for Tomato?

Newbie_John

SJMALBA said:

My switch to Tomato starts on the 7th; the contract asks 'Request: Meter Reading - Provide meter reading via myWatts online portal' on the 6th:-
Is this necessary, when I have a working SMETS2 meter?
If so, by the 6th, do they mean midnight between the 6th & the 7th, as a final read for the previous supplier/start read for Tomato?

We'll sort of needed, tomato will only bill you for what they manage to see, they don't care about the total reading but just the daily reads. 
I think it's needed for settling, your previous provider will lose access at some point and the last day will be missing, this is also a good reference point for Tomato.

You will be with Tomato at 0:01 on 7th Feb, so take a reading before midnight on the 6th and email them that