Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

bob2302

JohnPo said:

Newbie_John said:

Direct debit taken for August, now off to September.
MyWatts got stack on 02/09/2025 so refreshing this topic more often now

MyWatts is also stuck for me from 02/09/2025, but have checked with my Gas supplier (Octopus) via their app. that they have reading beyond 02/09 - so can only conclude an issue with Tomato and not by meter hub or any other communications bits back via the DCC. 

Checking on an app like Bright would be more meaningful.

Somebody

bob2302 said:

Checking on an app like Bright would be more meaningful.

This is good advice. Bright is upto date whilst MyWatts has stopped recording since 00:30 4th September for me. 

masonic

I've just received a "Welcome to Tomato Energy" message in my IHD. A bit unsettling, but as my Home Mini still has access to live data and National Grid still shows Octopus as my supplier, I'll ignore it for now.

GingerTim

masonic said:

I've just received a "Welcome to Tomato Energy" message in my IHD. A bit unsettling, but as my Home Mini still has access to live data and National Grid still shows Octopus as my supplier, I'll ignore it for now.

The Hotel California of energy suppliers!

WBCPB

HillStreetBlues said:

I received my final bill dated 2nd Sept, they gave a 15% discount on the usage (not SC), but no compensation for the late bill, or the delay in paying that no compensation, will phone them a bit later.

Ditto, although i have a formal complaint via the ombudsman, they have until 1st October to give me my £80 compo or the ombudsman has told me they will re-open the complaint ( i accepted their 2 point resolution of sending final bill & paying the £80 )

Somebody

Somebody said:

bob2302 said:

Checking on an app like Bright would be more meaningful.

This is good advice. Bright is upto date whilst MyWatts has stopped recording since 00:30 4th September for me. 

Just checked MyWatts again.  Consumption data now back since 7th September, but data from 00:30 4th September to 6th September is still missing.

Newbie_John

Somebody said:

Somebody said:

bob2302 said:

Checking on an app like Bright would be more meaningful.

This is good advice. Bright is upto date whilst MyWatts has stopped recording since 00:30 4th September for me. 

Just checked MyWatts again.  Consumption data now back since 7th September, but data from 00:30 4th September to 6th September is still missing.

No response to the email but similar here, 3rd-7th missinng, 2nd & 8th half days and the rest is OK.

marlot

Similar here.  I'm sure they'll pull in the missing data in due course.

Newbie_John

Yeah, I can see already some of the gaps/days backfilled comapred to what was there 1h ago.

Chrysalis

masonic said:

colin79666 said:

I’d wait a week. Quite possible they will be shut down by Ofgem and, given the mess of their systems, you may never get billed by an administrator. Worst case is the administrator does get a final bill out in time and you won’t see the £40 as they are insolvent and an administrator doesn’t have the same obligation.  

The compensation owed will be £80, given it wasn't paid within 10 working days of the first £40 being due. EO could add £50-100 to that if it gets that far. Obviously getting the compensation is most important. Someone else achieved an agreement to write-off the final bill, which would be the icing on the cake. As HillStreetBlues still has to exhaust the complaints process (up to 8 weeks) before th Energy Ombudsman can be used, it would be worth getting the clock ticking. As you say, the cost of TE being shut down before this is resolved is that the compensation probably won't be covered by the credit balance protection.

In keeping with their general approach to monies owed, TE settled my complaint just before the 8 weeks was up.

I still have nothing from them, I hate this 8 week thing, it allows people to forget about it, lose evidence etc., which is I expect the idea behind it.  I am guessing, but need to check my emails, I have probably exceeded 8 weeks for my complaint now.  But of course if I do the ombudsman I now need to dig out evidence for that as well, its far too much effort and a failure of regulation for customers having to jump through these hoops.

Ok just checked I sent and opened complaint 21 July, so another couple of weeks to go.  I will send a reminder to TE on the off chance they act last minute like they did with you.