Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

Shedman

tlcgrantham said:

I’m still on Tracker for gas and just checked my account. It’s showing my consumption and cost for yesterday so they must still have access.

Well thats what I would have thought as my Gas moved to Octopus on Tracker in March 23 whilst my Electric was still with BG until Dec 23 and Octopus were able bill me for Gas properly so effectively I'd be going back to same situation.  In an earlier X exchange I was told by another agent that I could stay on Gas tracker if Electric was moved away so who do you believe...be nice if there was some consistency between their CS staff.

Spoonie_Turtle

Thinking about it, the supplier sends requests to the comms hub.  The DCC has to send and request other stuff and other authorised third parties can request data too (like Bright or Loop).  So what would prevent one supplier from asking for the gas usage data and another asking for the electricity usage data? 

MWT

coupleuk said:

I've decided to just sit on my hands now and wait until they deal with it

Any charges older than 12 months cannot then be billed to me.

They still get to use any DD payments you are making each month regardless of when they eventually bill you for the energy, so it isn't quite as simple as not being able to bill for use that is over 12 months ago...

tlcgrantham

I believe Tomato only take a DD payment when they issue a bill

coupleuk

MWT said:

coupleuk said:

I've decided to just sit on my hands now and wait until they deal with it

Any charges older than 12 months cannot then be billed to me.

They still get to use any DD payments you are making each month regardless of when they eventually bill you for the energy, so it isn't quite as simple as not being able to bill for use that is over 12 months ago...

Except I set up a DD but they aren't capable of taking anything

coupleuk

tlcgrantham said:

I believe Tomato only take a DD payment when they issue a bill

My understanding too 👍

wrf12345

anyone got variable direct debit with Tomato or is that too complicated for them?

tlcgrantham

I have that’s all they offered.

MWT

coupleuk said:

MWT said:

coupleuk said:

I've decided to just sit on my hands now and wait until they deal with it

Any charges older than 12 months cannot then be billed to me.

They still get to use any DD payments you are making each month regardless of when they eventually bill you for the energy, so it isn't quite as simple as not being able to bill for use that is over 12 months ago...

Except I set up a DD but they aren't capable of taking anything

Good for you then while it lasts

Looks like they have not improved since they last tried this as 'Logicor'.

coupleuk

MWT said:

coupleuk said:

MWT said:

coupleuk said:

I've decided to just sit on my hands now and wait until they deal with it

Any charges older than 12 months cannot then be billed to me.

They still get to use any DD payments you are making each month regardless of when they eventually bill you for the energy, so it isn't quite as simple as not being able to bill for use that is over 12 months ago...

Except I set up a DD but they aren't capable of taking anything

Good for you then while it lasts

Looks like they have not improved since they last tried this as 'Logicor'.

Agreed.

While it lasts, the unit rates and daily charge are very low.

I can keep money in my savings account until they decide to bill me.

And if they don't then I won't be chasing them any more.

If they go under - which is likely - I will get transferred to another supplier.