Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

jon14kenilworth

I just got a quote on their website and they are associating my MPAN number with my neighbour's postal address. (The address on the national electricity supply database is ambiguous, I guess someone tried to fix that and guessed wrong)

coupleuk

jon14kenilworth said:

I just got a quote on their website and they are associating my MPAN number with my neighbour's postal address. (The address on the national electricity supply database is ambiguous, I guess someone tried to fix that and guessed wrong)

I have two different meters listed as 2 different addresses at my building which is correct.

Tomato managed to register them together which is wrong and they are struggling to separate them.

The usage data they are reporting is all wrong too - their data does not match the times people are in/out of the units.

JohnPo

I am going to bump this thread by asking 'Has anyone who actually to switched received a monthly bill and can they  advise whether it was accurate?'

I rather like the 'tariff for EV owners' but want to know whether folk are actually getting billed correctly before switching?

Please advise?

Newbie_John

Refreshing the question? Any correct billing's anyone yet? 

PennineAcute

Newbie_John said:

Refreshing the question? Any correct billing's anyone yet? 

There have been some on the FB group stating they have received a bill.  None of these have yet said if they are accurate.

https://www.facebook.com/groups/1320707432667481/posts/1354359695968921/

Newbie_John

After reading that, someone said they requested a bill and it was accurate. Nobody received a bill when they were supposed to.. and nobody has been charged either 😅

MP1995

I half expected a vacancy for billing supervisor

https://uk.indeed.com/q-tomato-energy-jobs.html

HillStreetBlues

Still waiting for my first bill (moved 2nd Sep) with a standard meter. Also still waiting for my final bill from Octopus.

FreeBear

HillStreetBlues said:

Still waiting for my first bill (moved 2nd Sep) with a standard meter. Also still waiting for my final bill from Octopus.

The old supplier has to issue a final bill within 6 weeks. Failure to do so triggers a statutory compensation payment of £30 payable within 10 working days. Failure to meet that target, triggers a second payment.

https://www.ofgem.gov.uk/are-you-owed-money-your-energy-bill

Newbie_John

I've switched recently from Agile and it went surprisingly smooth.

Data in myWatts appears with 1-5h delay.
Octopus IHD works (shows usage)

The only issue is that my usage is reported half an hour earlier, then I also read they bill hourly and somehow this half an hour shift falls into 23p area so safer to assume 5p ends at 5:30.