Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

HillStreetBlues

Newbie_John said:

There's been some new nice additions to the June bill, like average unit rate:

What's your SC for the tariff and does price include VAT?

Newbie_John

I think these are without VAT prices (which is just 5%).
SC is 40p with VAT, and I guess the above is 14.4p with VAT.

My summer average rate goes up as all I do at night is just casual washing machine/dishwasher unlike winter when most of the heating runs and the average goes down to under 10p/kWh.

HillStreetBlues

I'm suppose to be getting a smart meter at the end of the month via TE, will have to look at their tariffs to see if a swap is worthwhile.

Newbie_John

Are you already with TE? Will they be installing a smart meter?
They're closed to new customers, but if you with them on Prime (same rate all day) and get smart meter - then lots of choices!

tlcgrantham

For most customers, if not the regulators,Tomato seem to be getting better. 🤗🍅

Bendo

HillStreetBlues said:

I'm suppose to be getting a smart meter at the end of the month via TE, will have to look at their tariffs to see if a swap is worthwhile.

Be careful and make sure its a SMETS2 meter. There are reports of them fitting RCAMR meters which are usually used by commercial suppliers. Other domestic suppliers won't want anything to do with and will just refuse to quote.

coupleuk

FINALLY, some cautionary good news from Tomato - I use the word Cautionary because anything can change with TE.

I moved two meters to TE on September 1st and they've messed just about everything up; and Ive never received a bill.

Aware of the possible hassle coming if TE loses it's Licence, a SOLR is appointed and/or an administrator is needed, I thought I can't really be bothered with that hassle and a later "discussion" about what should be billed.

I wrote to TE suggesting that I move supplier and they write-off my entire bill (which I know to be around £2,000).

They needed 10 days to reply so I went off for a nice holiday.

I emailed them for their decision and they have AGREED to me moving and them cancelling all usage ££ on my 2 accounts - though they wish to charge the 40p a day Standing Charges for each.

So, a nice saving for me of £1,600 or so due to their incompetence.

Of course, I have asked them what happens to the end / starting reads when I move supplier - as Im aware these are often agreed between the suppliers despite a meter reading photo submitted by the consumer.

Once I get this and a couple of other things clarified by TE I will be moving.

Some will say (possible quite rightly) that I should stay with TE for even more FREE electric as their email to me stated "The team got back to me and advised that we can do no back billing for consumption," but I can't be bothered with the possible fallout later.

GingerTim

What a result! (for you, anyway). There's an art in knowing when to quit.

That is a quite staggering level of maladministration on their part.

HillStreetBlues

coupleuk said:

FINALLY, some cautionary good news from Tomato - I use the word Cautionary because anything can change with TE.

I moved two meters to TE on September 1st and they've messed just about everything up; and Ive never received a bill.

Aware of the possible hassle coming if TE loses it's Licence, a SOLR is appointed and/or an administrator is needed, I thought I can't really be bothered with that hassle and a later "discussion" about what should be billed.

I wrote to TE suggesting that I move supplier and they write-off my entire bill (which I know to be around £2,000).

They needed 10 days to reply so I went off for a nice holiday.

I emailed them for their decision and they have AGREED to me moving and them cancelling all usage ££ on my 2 accounts - though they wish to charge the 40p a day Standing Charges for each.

So, a nice saving for me of £1,600 or so due to their incompetence.

Of course, I have asked them what happens to the end / starting reads when I move supplier - as Im aware these are often agreed between the suppliers despite a meter reading photo submitted by the consumer.

Once I get this and a couple of other things clarified by TE I will be moving.

Some will say (possible quite rightly) that I should stay with TE for even more FREE electric as their email to me stated "The team got back to me and advised that we can do no back billing for consumption," but I can't be bothered with the possible fallout later.

You've got to know when to hold 'em
Know when to fold 'em
Know when to walk away
And know when to run

††††††††††††

MWT

coupleuk said:

I emailed them for their decision and they have AGREED to me moving and them cancelling all usage ££ on my 2 accounts - though they wish to charge the 40p a day Standing Charges for each.

It is not a good sign for their confidence in being able to get through this period though if they are just walking away form this much revenue.

For your own protection you really want something from them that specifically confirms they are writing off your debt for the energy used, not merely that they are unable to back bill for the energy consumed as that is not a correct statement and if they fall into administration I would not expect the administrators to let that mistake stand.