Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

SJMALBA

My switch supposedly took place on the 7th of February, but no data has ever appeared in myWatts; I was assured by TE, over the phone, and in an email, that the switch definitely took place, and that their technical team was looking in to the data issue, which they hoped to have resolved by the end of this month.

At @masonic 's suggestion, I've just put my address into my distributor's 'Who is my supplier?' page, and... Octopus Energy! What the ****?! 

What do I do now?

QrizB

SJMALBA said:

What do I do now?

Complain to Tomato and contact Octopus to see if they agree?

nekr0mantik

SJMALBA said:

My switch supposedly took place on the 7th of February, but no data has ever appeared in myWatts; I was assured by TE, over the phone, and in an email, that the switch definitely took place, and that their technical team was looking in to the data issue, which they hoped to have resolved by the end of this month.

At @masonic 's suggestion, I've just put my address into my distributor's 'Who is my supplier?' page, and... Octopus Energy! What the ****?! 

What do I do now?

same situation as me your still with Octopus. Contact Octopus and re start billing so you dont get messy billing.

masonic

nekr0mantik said:

masonic said:

nekr0mantik said:

Gerry1 said:

nekr0mantik said:

My switch was on 3rd March and that went MyWatts said MARI as my supplier but national db said octoplus

Hilarious thing is mywatts shows MARI on a lot of people on FB group who had failed switches.

MARI is the code for Marigold Energy Supply Limited which along with Logicor Energy Limited is a name previously used by Tomato.

Yes I know but thats false as national database says octoplus and octoplus took 24 hours to sort it out and get data back as they are still my supplier even though MyWatts says MARI.

TE has not given any time frame for fixing it so as far as I am concerned I will stay with Octoplus, if TE completes the switch then thats fine if not then I will need to stay with OE as nowhere else is cheaper for me.

You can probably look up your supplier yourself via your distributor's website. Using this, you can claim your £40 compensation for not being switched within the allowed timeframe, and probably another £40 for the first £40 not being credited within 10 working days. That should go a fair way to covering the extra costs at Octopus for a while. They might yet figure out what is causing the issues for switching this group of customers. They really need to do so before they open themselves up to new customers again, or they'll be shelling out a lot of standard of performance compensation.

do i need to tell te i want to claim or via ofgem?

You should go to TE and if they don't cough up raise a complaint. Ofgem won't look into individual cases.

masonic

SJMALBA said:

My switch supposedly took place on the 7th of February, but no data has ever appeared in myWatts; I was assured by TE, over the phone, and in an email, that the switch definitely took place, and that their technical team was looking in to the data issue, which they hoped to have resolved by the end of this month.

At @masonic 's suggestion, I've just put my address into my distributor's 'Who is my supplier?' page, and... Octopus Energy! What the ****?! 

What do I do now?

Very strange indeed. Octopus would appear to also believe the switch had gone through if they stopped billing you. It seems like the switch is getting stuck in the final stages. So it looks like not getting data appearing in MyWatts is a big red flag that the switch may not have happened.

Whether getting Octopus to resume billing is a good idea or not I cannot say. This may prevent the flow eventually being completed for the original SSD.

SJMALBA

SJMALBA said:

My switch supposedly took place on the 7th of February, but no data has ever appeared in myWatts; I was assured by TE, over the phone, and in an email, that the switch definitely took place, and that their technical team was looking in to the data issue, which they hoped to have resolved by the end of this month.

At @masonic 's suggestion, I've just put my address into my distributor's 'Who is my supplier?' page, and... Octopus Energy! What the ****?! 

What do I do now?

Contacted Octopus via their social media typeform, and have already had a reply, saying that 'Your supply has switched, I have confirmed this by checking this on the national database all suppliers have access to.'

Distributor's website not a reliable source, then?

What a shambles!

nekr0mantik

SJMALBA said:

SJMALBA said:

My switch supposedly took place on the 7th of February, but no data has ever appeared in myWatts; I was assured by TE, over the phone, and in an email, that the switch definitely took place, and that their technical team was looking in to the data issue, which they hoped to have resolved by the end of this month.

At @masonic 's suggestion, I've just put my address into my distributor's 'Who is my supplier?' page, and... Octopus Energy! What the ****?! 

What do I do now?

Contacted Octopus via their social media typeform, and have already had a reply, saying that 'Your supply has switched, I have confirmed this by checking this on the national database all suppliers have access to.'

Distributor's website not a reliable source, then?

What a shambles!

Yeah on the call I had with them thats what the women said but the women before her last week still said switch failed so they got different people saying different things. at the moment no supplier is getting readings from my meter lol so have to keep taking readings twice a month to keep accurate records.

Qyburn

TroubledTarts said:

Qyburn said:

TroubledTarts said:

I think you will find profits will be wiped out by National Insurance contributions for many companies this year 

What proportion of Octopus' turnover is their payroll? There's a lot of noise about the change, but seriously it's only 1.2%.

1.2% rise plus a drop in the threshold from £9100 to £5000.

About £1000-£1500 per employee. With 13000 employees £13 million- £20 million roughly

They give their global workforce as 6,800, I don't see a figure for UK only. £1,200 per employee works out around 0.06% of turnover.

SJMALBA

nekr0mantik said:

SJMALBA said:

SJMALBA said:

My switch supposedly took place on the 7th of February, but no data has ever appeared in myWatts; I was assured by TE, over the phone, and in an email, that the switch definitely took place, and that their technical team was looking in to the data issue, which they hoped to have resolved by the end of this month.

At @masonic 's suggestion, I've just put my address into my distributor's 'Who is my supplier?' page, and... Octopus Energy! What the ****?! 

What do I do now?

Contacted Octopus via their social media typeform, and have already had a reply, saying that 'Your supply has switched, I have confirmed this by checking this on the national database all suppliers have access to.'

Distributor's website not a reliable source, then?

What a shambles!

Yeah on the call I had with them thats what the women said but the women before her last week still said switch failed so they got different people saying different things. at the moment no supplier is getting readings from my meter lol so have to keep taking readings twice a month to keep accurate records.

FWIW, I have all of my usage data via Bright; so far, there has been no missing data, and my spreadsheet is kept fully up to date.

I submitted a meter read to myWatts on the 6th of February, as TE requested, then again on the 6th of March (also as requested).

To recap, TE says that the switch has happened, Octopus say the same thing, but no usage data in myWatts, and the distributor says I'm with Octopus! 

masonic

SJMALBA said:

nekr0mantik said:

SJMALBA said:

SJMALBA said:

My switch supposedly took place on the 7th of February, but no data has ever appeared in myWatts; I was assured by TE, over the phone, and in an email, that the switch definitely took place, and that their technical team was looking in to the data issue, which they hoped to have resolved by the end of this month.

At @masonic 's suggestion, I've just put my address into my distributor's 'Who is my supplier?' page, and... Octopus Energy! What the ****?! 

What do I do now?

Contacted Octopus via their social media typeform, and have already had a reply, saying that 'Your supply has switched, I have confirmed this by checking this on the national database all suppliers have access to.'

Distributor's website not a reliable source, then?

What a shambles!

Yeah on the call I had with them thats what the women said but the women before her last week still said switch failed so they got different people saying different things. at the moment no supplier is getting readings from my meter lol so have to keep taking readings twice a month to keep accurate records.

FWIW, I have all of my usage data via Bright; so far, there has been no missing data, and my spreadsheet is kept fully up to date.

I submitted a meter read to myWatts on the 6th of February, as TE requested, then again on the 6th of March (also as requested).

To recap, TE says that the switch has happened, Octopus say the same thing, but no usage data in myWatts, and the distributor says I'm with Octopus! 

To me, that suggests something has gone a little wrong with the switch and not all parties have received the relevant industry communication. This may explain the lack of data, since TE isn't actually able to pull from the meter. They may be able to sort it out. Better than both of them believing they are your supplier I suppose.