Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

bristolleedsfan

nikkijayne28 said:

Thanks all re: the switch to TE not taking place as planned. Since they’ve not said why the switch didn’t take place, and because Octopus wasn’t initially informed, I’m assuming it’s their f up. I’ll wait 11 working days post the original switch date before contacting TE and asking where my compensation is, which will be this Friday. I have a feeling I’ll be doing a lot of chasing!

Have you got any proof re original switch date/when you initially applied to switch.?

WBCPB

Just received "This is your final bill with Octopus Energy" email 28 days after my switch out, but they have completely messed up my meter readings, i submitted a reading for my Rate 1 register on 4th Feb @ 23.58pm via the app ( this is the only register Octopus have been interested in since i went on TOU tariffs) which is 170kwh HIGHER than the "closing reading" on the bill dated 5th Feb, giving me a minus usage?
I had worked out my final bill using both Octopus agile historic costs and Glowmarket usage download, so instead of a final bill of £67 it is now £21-should i flag this up to Octopus?
Interestingly my first opening TE meter read i submitted through their portal is still showing correctly and is the 170kwh higher reading, i thought Octopus & TE had to shake hands with closing and opening reads?

masonic

It is unclear which (if any) NHHDC TE is using for validation, but that's the only way a different reading would result, and both should use it.

If the error is in your favour there seems no reason to flag. TE may at some later date make an adjustment.

WBCPB

masonic said:

My Feb bill is now in.

Are TE billing from 1st each month?

Newbie_John

WBCPB said:

masonic said:

My Feb bill is now in.

Are TE billing from 1st each month?

Looks like, first bill seems to be for a month and a bit of the month you switched. Bills arrive around 1st of each month with payment taken about week later.

masonic

WBCPB said:

masonic said:

My Feb bill is now in.

Are TE billing from 1st each month?

All bills I have received have been to end of calendar month (inclusive).

colin79666

Called Tomato up today as still nothing in my watts or a bill after 7 weeks since switching. 

They don’t have any usage data from the meter, will be referred to their technical team. Was offered to move to a standard tariff. No thanks!

Still no final bill from Octopus either, been credited £40 since the deadline was missed. 

nekr0mantik

My switch from Octoplus to TE Lifestyle happened today. Nothing showing in MyWatts yet. Octoplus said final bill will be generated in 48 to 96 hours. I tried to call TE but 30 mins later I hung up. It looks like its very hard to talk to them which is a bad sign as most I had to wait for Octopus is 10 mins.

masonic

nekr0mantik said:

My switch from Octoplus to TE Lifestyle happened today. Nothing showing in MyWatts yet. Octoplus said final bill will be generated in 48 to 96 hours. I tried to call TE but 30 mins later I hung up. It looks like its very hard to talk to them which is a bad sign as most I had to wait for Octopus is 10 mins.

They are going to the trouble of phoning each new recruit a couple of weeks after joining to check everything is ok. My suggestion is to be prepared and make best use of it, as you'll struggle to get through to them.

Time will tell whether Octopus will be able to generate a final bill in mere days. But there is a first time for everything. Most of us have been treated to a £40 compensation payment for not receiving the final bill within 6 weeks.

WibbleBaaaaaa

I am into week 4 since my switch to TE from Octopus, and Octopus billed me up to 1 day shy of my swich day, so as of now i have not recived my final bill which will be for 1 day, and until i do so i also cannot get the 230 quid credit from my Octo account............some might say convenient for Octopus, right?