Comms Problems with Aclara Smart Meters

QrizB

Chrysalis said:

Hmm when its warmer I might check what modem and brand my smart meter is, am curious.  Whats the easy to identify if its Aclara?

The name Aclara is written/printed on them fairly prominently. See for example the photo here:

https://forums.moneysavingexpert.com/discussion/comment/80260659/#Comment_80260659

Or here:

https://forums.moneysavingexpert.com/discussion/comment/80916750/#Comment_80916750

It might alternatively say GE, like the one in this thread. They're essentially the same meters:

https://forums.moneysavingexpert.com/discussion/5889504/smart-meter-display-not-working-help-needed

Not all Aclara meters seem to be affected. I've got a SGM14xx meter and haven't had any of the comms problems described in this thread (yet).

Phones4Chris

Don't know if this issue has been cropping up again intermittently as Bright data recovery has been somewhat up and down a bit of late but it's usually caught up with any blanks until recently.
I noticed I'd got no data for Tuesday 13th May from 0200 for the rest of the day. Then again Friday 16th May from 1200 for the rest of the day. Now also from Mon 19th 0200 for the rest of the day and from Tues 20th 1230 onwards to date (Times are GMT)
Suspected Bright, as that had been getting gaps Tues/Weds on occasion of late but had then caught up several days later BUT then I noticed that even Octopus had the same gap for the 13th May but no gaps after that!
So not sure if the meter is the issue for the 13th after 0200GMT (or the DCC of course), ok before then, Octopus even had R1/R2 readings just after midnight on the 13th - because this was the billing date.

Haven't chased anyone up yet, will try Bright first shortly as I've always had good responses from them.

Pdman

I have the same gaps in my Bright record.

Ildhund

Phones4Chris said:

Bright data recovery has been somewhat up and down a bit of late but it's usually caught up with any blanks until recently.

I've had the same sort of problem. First (until a week or so ago) it was just a problem with getting the previous day's data; I could have today's up to an hour ago, but yesterdays showed only the first seven or eight hours' worth. Prior days were fully populated.

Then this week this 'only the first few hours' data' syndrome seemed to persist. My last full day was last Sunday - a week ago. The little info icon on the home page shows no retrieval for several days:
 
 

I'll probably contact them after the weekend if it hasn't come right by then. 

Phones4Chris

Bright are obviously having problems for some reason or other, I now have a message on the Home page -
"We currently can't show your recent daily electricity usage, please try again later"
This isn't affecting all other meters, just checked with a friend. Whether it's just Aclara remains to be seen, haven't checked anywhere else yet.

Graceglow

Phones4Chris said:

Bright are obviously having problems for some reason or other, I now have a message on the Home page -
"We currently can't show your recent daily electricity usage, please try again later"
This isn't affecting all other meters, just checked with a friend. Whether it's just Aclara remains to be seen, haven't checked anywhere else yet.

I have the Hugo App. The electricity usage is showing as normal with no gaps.

Phones4Chris

Graceglow said:

Phones4Chris said:

Bright are obviously having problems for some reason or other, I now have a message on the Home page -
"We currently can't show your recent daily electricity usage, please try again later"
This isn't affecting all other meters, just checked with a friend. Whether it's just Aclara remains to be seen, haven't checked anywhere else yet.

I have the Hugo App. The electricity usage is showing as normal with no gaps.

If that's the paid for version then that's what I'd expect. I'd want my money back if it wasn't showing the data!

Graceglow

Phones4Chris said:

Graceglow said:

Phones4Chris said:

Bright are obviously having problems for some reason or other, I now have a message on the Home page -
"We currently can't show your recent daily electricity usage, please try again later"
This isn't affecting all other meters, just checked with a friend. Whether it's just Aclara remains to be seen, haven't checked anywhere else yet.

I have the Hugo App. The electricity usage is showing as normal with no gaps.

If that's the paid for version then that's what I'd expect. I'd want my money back if it wasn't showing the data!

There is only the paid for version now. The free App was withdrawn a couple of weeks ago.

Phones4Chris

Graceglow said:

Phones4Chris said:

Graceglow said:

Phones4Chris said:

Bright are obviously having problems for some reason or other, I now have a message on the Home page -
"We currently can't show your recent daily electricity usage, please try again later"
This isn't affecting all other meters, just checked with a friend. Whether it's just Aclara remains to be seen, haven't checked anywhere else yet.

I have the Hugo App. The electricity usage is showing as normal with no gaps.

If that's the paid for version then that's what I'd expect. I'd want my money back if it wasn't showing the data!

There is only the paid for version now. The free App was withdrawn a couple of weeks ago.

I'm well aware of that thanks, as several of us posted previously in another thread, and most recently here, you weren't clear about the version you were using!

Graceglow

Phones4Chris said:

Graceglow said:

Phones4Chris said:

Graceglow said:

Phones4Chris said:

Bright are obviously having problems for some reason or other, I now have a message on the Home page -
"We currently can't show your recent daily electricity usage, please try again later"
This isn't affecting all other meters, just checked with a friend. Whether it's just Aclara remains to be seen, haven't checked anywhere else yet.

I have the Hugo App. The electricity usage is showing as normal with no gaps.

If that's the paid for version then that's what I'd expect. I'd want my money back if it wasn't showing the data!

There is only the paid for version now. The free App was withdrawn a couple of weeks ago.

I'm well aware of that thanks, as several of us posted previously in another thread, and most recently here, you weren't clear about the version you were using!

Thanks for the heads up. Apologies, I had no idea another thread existed. Was just trying to be helpful. Looks to be some interesting info on it. Are there any other threads you could recommend I should follow?