Comms Problems with Aclara Smart Meters

Phones4Chris

Graceglow said:

Phones4Chris said:

Graceglow said:

Phones4Chris said:

Graceglow said:

Phones4Chris said:

Bright are obviously having problems for some reason or other, I now have a message on the Home page -
"We currently can't show your recent daily electricity usage, please try again later"
This isn't affecting all other meters, just checked with a friend. Whether it's just Aclara remains to be seen, haven't checked anywhere else yet.

I have the Hugo App. The electricity usage is showing as normal with no gaps.

If that's the paid for version then that's what I'd expect. I'd want my money back if it wasn't showing the data!

There is only the paid for version now. The free App was withdrawn a couple of weeks ago.

I'm well aware of that thanks, as several of us posted previously in another thread, and most recently here, you weren't clear about the version you were using!

Thanks for the heads up. Apologies, I had no idea another thread existed. Was just trying to be helpful. Looks to be some interesting info on it. Are there any other threads you could recommend I should follow?

Not that I've seen, but there could be the odd random comment in multiple threads but I've not found any on a search. I suspect the two with n3rgy in the title are the only real ones with interesting comment but in any case I suspect the one especially addressing the Hugo Free App will die a death as it's no longer relevant. All that of course unless someone starts a new thread without looking for existing ones 

Ildhund

I just spotted this on another forum:

This is Jane at Hildebrand - we offer the Bright App and the glowforhomes.com sites.
Unfortunately it looks as though the Aclara meter problem has started again - we’ve a number of customers whose electricity data stopped around 20/21 May.
We are in discussions with the DCC to see if they can identify what might have triggered this.

Here we go again.

Phones4Chris

My suspicion is that a lot of these data retrieval issues (not just Aclara but other odd balls that crop up) are down to bugs at the DCC!

Ildhund

Well, after several days of happily downloading my usage data from n3rgy, two things happened today:

• The Hugo authorization that had appeared on the 'Download my data' page along with the Equiwatt one is no longer there.
  This was of course not unexpected, since I hadn't signed up to Hugo's paid offering;
• Repeated attempts between 09:30 this morning and 18:30 this evening have failed to retrieve any data newer than 08:30 yesterday 28/05. This is just the same behaviour as I saw with Bright for a few days until their data stream dried up altogether on 21/05. 

Is anyone else having similar difficulties, with Aclara or other brands of meter?

Monster_mash

Mine gave up sometime about a year ago, it’s an Aclara

Ildhund

Monster_mash said:

Mine gave up sometime about a year ago, it’s an Aclara

There was a 'similar' problem that started about a year ago. It took many months to fix, but n3rgy started working again for Aclara users sometime in the autumn. This current difficulty is a new one.

Phones4Chris

Ildhund said:

Is anyone else having similar difficulties, with Aclara or other brands of meter?

Can we please keep this thread to be about Aclara meters. If you want to start a discussion about other meters, please create a new thread.
Please also discuss the specific n3rgy data access issue in the n3rgy thread. People will (as an aside) probably mention they've used n3rgy (as have I) because I'm not getting Bright data atm. Also remember that the Aclara issue also affected data recovery by some of the suppliers on some occasions.

inspectorperez

Just chipping in here with my own experience of Aclara electric meter.

I've been an Octopus customer for a number of years and had smart meters installed for gas and electricity in 2023. All worked perfectly up till March this year. At the end of March for some reason daily energy usage figures disappeared from the Octopus app and an engineer visited by appointment to reboot both meters.

Since then the usage figures have started to reappear as normal, but there is still a gap which has not been restored.

I decided to try the Bright app just as a backup reference point and have now been registered as a user for about a week. The gas figures appear but there is no information whatsoever for electric. My MPAN has been validated so I do not know at this stage what the problem is. I will at some point communicate with Bright to check this out and see whether they make any reference to the fact that it is an Aclara electric meter.

Ildhund

Ildhund said:

"This is Jane at Hildebrand - we offer the Bright App and the glowforhomes.com sites.
"Unfortunately it looks as though the Aclara meter problem has started again - we’ve a number of customers whose electricity data stopped around 20/21 May."

My Bright data started flowing again today, with a full complement of data since 02:00 on 29 May. n3rgy are also performing as expected, so this problem seems to have been short-lived. 

Phones4Chris

@Ildhund was n3rgy retrieving your Aclara data whilst Bright was not?
My Bright data started at 0030 today 31st May but has now retrieved data back to 0200 on the 29th. The previous gaps still there at present.