Comms Problems with Aclara Smart Meters

Qyburn

Bright still not working for me today.

Ildhund

It might be worth signing up again, to refresh the data retrieval settings. It may be enough in the Bright app to select Settings > Manage meter data consent and use the button to revoke the current consent. Close the app and purge any Bright cookies, Then re-open the app and use Settings > Consent and meter management to give consent again. 

MarzipanCrumble

I have had years of ongoing comms problems with this make of SM2.  

LokiTheCat

Qyburn said:

LokiTheCat said:

Having the same problems as everyone else.  No data since June.
Going around in circles with EDF.  The are adamant that as they are recieving data that there is NO problem with the data.

There's nothing EDF can do about it, the issue is between Aclara and DCC and affects only "Other Users" and not suppliers.

Indeed - but as we cant speak to the DCC   its just a tad frustrating when the enery supplier wont do it for us

Ildhund

LokiTheCat said:

... as we cant speak to the DCC   its just a tad frustrating when the enery supplier wont do it for us

I'd just add that mine (OVO) did, pointing out that this fault was adversely affecting some of their customers.

Phones4Chris

LokiTheCat said:

LokiTheCat said:

Having the same problems as everyone else.  No data since June.
Going around in circles with EDF.  The are adamant that as they are recieving data that there is NO problem with the data.

When I mention other users they are basically say "tough not our problem" or ignore my email.

Its a multi rate Poylphase meter model SGM1433-B with WNC UBC-TN6 comms module.

Only installed in February 2024

Last data reading 13th June at 7:00am

Is that with the Bright App or on the EDF Energy Hub when you log in the online My Account? If EDF are getting the data, then the Energy Hub should be showing it.
If it's the Bright App, I had a similar issue and eventually contacted Bright and eventually it was all fixed and the missing data was filled in. During that period I was still able to see the data with n3rgy.

Qyburn

Bright started working for me, 1st data 17th September at 02:00. Bright timestamp indicates the start of the half hour,  in BST.

liviboy

Loop kicked back into life yesterday for me!

Qyburn

Same here, I only created a Loop account to see if they worked when Bright didn’t. Now they're spamming me all the time so I think I'll close the account.

Bendo

Hugo is a decent option using N3rgy and have invested in their app with Octopus TOU tariff support etc. Loop seems to exist solely to try and sell Solar panels, nothing else.