£50 in the bin quite literally

Ergates

stu12345_2 said:

cos you live in a rural area with a sorting office that is only open 2 hrs a day, 6 days a week, then best ordering online to a friend's address or work address or get someone to collect your parcel for you before 10am

you could do what I do, get everything I want from the shops in the nearest big town.

or live in a big town or city

I did live rural never again, no taxis, no takeaway deliveries, no buses, trains, entertainment, pubs, jobs , doctors, schools, mobile phone coverage 

there were no street lights or pavements in the little hamlet I used to live in.

just  a little church, and big houses, thatched roofs,  with folk with big cars and big gardens that had to drive everywhere until  they got older and couldn't drive , then they were snookered 

Counter argument:  Just don't live in a big city full of thieves.  Instead, move to a quiet rural area where parcels can quite safely be left on your doorstep and won't get stolen.  Problem solved.

Undervalued

Ergates said:

stu12345_2 said:

cos you live in a rural area with a sorting office that is only open 2 hrs a day, 6 days a week, then best ordering online to a friend's address or work address or get someone to collect your parcel for you before 10am

you could do what I do, get everything I want from the shops in the nearest big town.

or live in a big town or city

I did live rural never again, no taxis, no takeaway deliveries, no buses, trains, entertainment, pubs, jobs , doctors, schools, mobile phone coverage 

there were no street lights or pavements in the little hamlet I used to live in.

just  a little church, and big houses, thatched roofs,  with folk with big cars and big gardens that had to drive everywhere until  they got older and couldn't drive , then they were snookered 

Counter argument:  Just don't live in a big city full of thieves.  Instead, move to a quiet rural area where parcels can quite safely be left on your doorstep and won't get stolen.  Problem solved.

Tell that to the farming community who suffer badly from rural crime!

Ergates

Undervalued said:

Ergates said:

stu12345_2 said:

cos you live in a rural area with a sorting office that is only open 2 hrs a day, 6 days a week, then best ordering online to a friend's address or work address or get someone to collect your parcel for you before 10am

you could do what I do, get everything I want from the shops in the nearest big town.

or live in a big town or city

I did live rural never again, no taxis, no takeaway deliveries, no buses, trains, entertainment, pubs, jobs , doctors, schools, mobile phone coverage 

there were no street lights or pavements in the little hamlet I used to live in.

just  a little church, and big houses, thatched roofs,  with folk with big cars and big gardens that had to drive everywhere until  they got older and couldn't drive , then they were snookered 

Counter argument:  Just don't live in a big city full of thieves.  Instead, move to a quiet rural area where parcels can quite safely be left on your doorstep and won't get stolen.  Problem solved.

Tell that to the farming community who suffer badly from rural crime!

Generally not of parcels left in their porches.

stu12345_2

on a funny note, my wife's sister ordered a usb cable via temu, to my wife's address as a gift for her.

wife got an email now saying parcel delivered.
no knock on door  or buzz on flat entry system,nothing, she goes downstairs to entrance hall in our block of flats, it's only 2 storeys high.

to see a parcel lying on the concrete floor.
I guess anyone could have stolen it. cos the door entry system still opens up to anyone at this time., lucky my neighbours are fine, but a new guy moved in only last week, I don't know anything about him.

sheramber

stu12345_2 said:

cos you live in a rural area with a sorting office that is only open 2 hrs a day, 6 days a week, then best ordering online to a friend's address or work address or get someone to collect your parcel for you before 10am

you could do what I do, get everything I want from the shops in the nearest big town.

or live in a big town or city

I did live rural never again, no taxis, no takeaway deliveries, no buses, trains, entertainment, pubs, jobs , doctors, schools, mobile phone coverage 

there were no street lights or pavements in the little hamlet I used to live in.

just  a little church, and big houses, thatched roofs,  with folk with big cars and big gardens that had to drive everywhere until  they got older and couldn't drive , then they were snookered 

No I live in a town with a population of 7,000 in 2020. Hundreds of new houses have been built since then so it will be be much larger now


Fortunately, I am quite happy with the service my postman  gives. 

Our local post office has also volunteered to receive parcels  if  you  want 


I am just pointing out that what you claim to be universal for the Royal Mail delivery service is not universal.

I used to live rurally, with no street lights, no public transport, nearest neighbour half a mile away, nearest town 17 miles away. Postman had all the local gossip.

The happiest place I have lived.

Hoenir

FlaatusGoat said:

 I was out when the said delivery was made and from what I've established the driver literally put the boxes in a wheelie bin. When I came home a few days later,

Did you ignore all the communications from EVRI pre delivery ? 

the_lunatic_is_in_my_head

screech_78 said:

I mentioned this on another thread before but had a case that went to small claims court and we defended. I can’t remember the exact item but it was high value and delivered by DPD. Customer had followed the link in delivery notification text and asked for parcel to be left “behind back gate”. Customer wasn’t in and DPD did as requested. Customer got home and advised no parcel there and assumed it had been stolen. 

We refused a refund on the basis that customer asked for it to be left there. Customer went down the small claims court route, we defended as our solicitors thought there was a 75% chance of us winning and customer lost. We had also went to DPD to include in our defence and they provided evidence that customer had asked for parcels to be left there on at least a few more occasions (parcels from other retailers). Judge said he couldn’t make an accurate decision on whether parcel was stolen or not, but based on this customer continually asking for parcels to be left there, they clearly thought it was a safe place. He said if customer hadn’t asked for it to be left there, he may have made a different decision. 

Not relevant to the OP as they didn’t ask for the parcel to be left in their bin, but thought I’d bring it up. 

I know you don't know but it would be interesting to see what argument the customer used to make their claim, if they argued passing of risk as quoted, Section 31 paragraph 1(k)  (Liability that cannot be excluded or restricted; passing of risk) whilst pointing out DPD's policy of dropping parcels off at random shops if no one is home pressuring customers to nominate a safe place with a liability excluded that the retailer isn't permitted to exclude, perhaps a case could be decided the other way? 

Undervalued

the_lunatic_is_in_my_head said:

screech_78 said:

I mentioned this on another thread before but had a case that went to small claims court and we defended. I can’t remember the exact item but it was high value and delivered by DPD. Customer had followed the link in delivery notification text and asked for parcel to be left “behind back gate”. Customer wasn’t in and DPD did as requested. Customer got home and advised no parcel there and assumed it had been stolen. 

We refused a refund on the basis that customer asked for it to be left there. Customer went down the small claims court route, we defended as our solicitors thought there was a 75% chance of us winning and customer lost. We had also went to DPD to include in our defence and they provided evidence that customer had asked for parcels to be left there on at least a few more occasions (parcels from other retailers). Judge said he couldn’t make an accurate decision on whether parcel was stolen or not, but based on this customer continually asking for parcels to be left there, they clearly thought it was a safe place. He said if customer hadn’t asked for it to be left there, he may have made a different decision. 

Not relevant to the OP as they didn’t ask for the parcel to be left in their bin, but thought I’d bring it up. 

I know you don't know but it would be interesting to see what argument the customer used to make their claim, if they argued passing of risk as quoted, Section 31 paragraph 1(k)  (Liability that cannot be excluded or restricted; passing of risk) whilst pointing out DPD's policy of dropping parcels off at random shops if no one is home pressuring customers to nominate a safe place with a liability excluded that the retailer isn't permitted to exclude, perhaps a case could be decided the other way? 

They are not random shops! They are shops that have contracted with and are paid by DPD to hold parcels for customers to collect and / or drop off pre paid parcels the customer wants to send. Surely as such they are part of the DPD operation?

I have only ever sent parcels from one such shop (bicycle sales and repair shop) and not received but I assume they require ID when collecting similar to the Royal Mail?

the_lunatic_is_in_my_head

Undervalued said:

They are not random shops! They are shops that have contracted with and are paid by DPD to hold parcels for customers to collect and / or drop off pre paid parcels the customer wants to send. Surely as such they are part of the DPD operation?

As far as I'm concerned as a customer it's a random shop, I didn't pick it, had a £500 DPD parcel the other week, if someone thinks I want that sitting in the local Co op they must be mad...  

Undervalued

the_lunatic_is_in_my_head said:

Undervalued said:

They are not random shops! They are shops that have contracted with and are paid by DPD to hold parcels for customers to collect and / or drop off pre paid parcels the customer wants to send. Surely as such they are part of the DPD operation?

As far as I'm concerned as a customer it's a random shop, I didn't pick it, had a £500 DPD parcel the other week, if someone thinks I want that sitting in the local Co op they must be mad...  

It is part and parcel (pun intended!) of their service. If it is not to your satisfaction choose a supplier that uses a delivery service you are happy with, if such exists, and expect to pay rather more.

Which gets us to the heart of the problem. Everybody wants it NOW, at the lowest price, delivered by a faultless service that charge the square root of not a lot!