The New Top Easy Access Savings Discussion Area

RosieRooBear

Hi, is anyone having problems accessing their Cahoot accounts using the Santander app, as neither mine or my husband’s apps will work. We both get an error message saying “Something went wrong. For security reasons you need to log out and start again”. Thought I would check here before I go to the trouble of deleting and reinstalling.

Dizzycap

RosieRooBear said:

Hi, is anyone having problems accessing their Cahoot accounts using the Santander app, as neither mine or my husband’s apps will work. We both get an error message saying “Something went wrong. For security reasons you need to log out and start again”. Thought I would check here before I go to the trouble of deleting and reinstalling.

Yes, since yesterday with the same message as you. I've also since deleted the app, re-installed and now my Cahoot User ID isn't recognised in the Santander App along with the same message as you!

@ Jogster - I have a couple of Monument bank accounts and never had an issue with withdrawing funds. I've personally found that withdrawls are in your nominated / linked bank account within seconds 

Nice to see that the Monmouth RS December depositing issue has been resolved this evening 

Archerychick

RosieRooBear said:

Hi, is anyone having problems accessing their Cahoot accounts using the Santander app, as neither mine or my husband’s apps will work. We both get an error message saying “Something went wrong. For security reasons you need to log out and start again”. Thought I would check here before I go to the trouble of deleting and reinstalling.

Yes same here. 

KevinG

Archerychick said:

RosieRooBear said:

Hi, is anyone having problems accessing their Cahoot accounts using the Santander app, as neither mine or my husband’s apps will work. We both get an error message saying “Something went wrong. For security reasons you need to log out and start again”. Thought I would check here before I go to the trouble of deleting and reinstalling.

Yes same here. 

Me too, I hope that's not permanent, it's useful to have app access even if you can't do much other than check the balance and transactions, especially considering what a faff logging into the account online is, with the tortuous verification code they use.

happybagger

KevinG said: with the tortuous verification code they use.

given most providers use a 6 digit code, I'm surprised an 8 letter/number mix is "tortuous"...

Archerychick

KevinG said:

Archerychick said:

RosieRooBear said:

Hi, is anyone having problems accessing their Cahoot accounts using the Santander app, as neither mine or my husband’s apps will work. We both get an error message saying “Something went wrong. For security reasons you need to log out and start again”. Thought I would check here before I go to the trouble of deleting and reinstalling.

Yes same here. 

Me too, I hope that's not permanent, it's useful to have app access even if you can't do much other than check the balance and transactions, especially considering what a faff logging into the account online is, with the tortuous verification code they use.

I agree it’s easier to use the app, but the online access is easy using a mobile. The two factor sms code populates automatically for me when it comes through. 

BooJewels

KevinG said:

Archerychick said:

RosieRooBear said:

Hi, is anyone having problems accessing their Cahoot accounts using the Santander app, as neither mine or my husband’s apps will work. We both get an error message saying “Something went wrong. For security reasons you need to log out and start again”. Thought I would check here before I go to the trouble of deleting and reinstalling.

Yes same here. 

Me too, I hope that's not permanent, it's useful to have app access even if you can't do much other than check the balance and transactions, especially considering what a faff logging into the account online is, with the tortuous verification code they use.

I think that's over-stating it a bit.  The codes usually arrive in seconds and you can actually save time by not doing the capitals - as they're not case-sensitive.  I can easily remember 4 digits, so type the first 4, then look at it again and type the second.  Mere seconds.

Archerychick

Looks like they’ve stopped Cahoot accounts being accessed via the Santander app unfortunately 

BooJewels

There have been threads about it in the Banking forum @Archerychick - it looks like a facility they've removed when doing some upgrades to the app.

MichaelAP

Not seen anyone mention this but I received an email yesterday from Snoop:-

Snoop Easy Access Savings Account (Issue 1).

Your current rate is 4.35% AER / 4.26% gross (variable)
Your new rate will be 4.25% AER / 4.16% gross (variable)

This new rate will apply from Friday 19 December.

It will be inline with their current issue being Issue 3.