The New Top Easy Access Savings Discussion Area

flaneurs_lobster

friolento said:

I wonder whether they’ll send another email to clarify? 

Tricky call.

If they've got a record of exactly which customers were sent an erroneous email (which would mean a subset of all the warning emails sent since some will have been valid), then maybe.

A blanket email to all Sunny Day Saver holders apologising for an email which may have been sent, and if sent may have been in error would make them look even more incompetent and would probably generate even more traffic to their helplines than the original dodgy emails did.  

pecunianonolet

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

slinger2

I've closed 2 accounts in the past month using secure messages (1 each time). Interest to another cahoot account which I specified. No problems.

SnowMan

pecunianonolet said:

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

The process that worked for me was set out in this post. 
https://forums.moneysavingexpert.com/discussion/comment/81467610#Comment_81467610

flaneurs_lobster

slinger2 said:

I've closed 2 accounts in the past month using secure messages (1 each time). Interest to another cahoot account which I specified. No problems.

I tried, didn't work, gave up.

pecunianonolet

SnowMan said:

pecunianonolet said:

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

The process that worked for me was set out in this post. 
https://forums.moneysavingexpert.com/discussion/comment/81467610#Comment_81467610

Thanks, tried that and didn't work. I sent now a 3rd message, basically the same info again and provided now account details of my nominated account, address and email address. Also sent a second secure message and raised a complaint, maybe that helps. 

Malchester

Closed 7 unused accounts with Cahoot recently on the phone in 5 minutes. Simple and easy process. May have been luck with the agent I got.

friolento

pecunianonolet said:

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

I just change the account name to “no use any longer”, after I have removed the balance. At some stage in the future, I might ask them to close those accounts - but I won’t ask whilst I have more than one perfectly good Sunny Day Savers 😜

allegro120

friolento said:

pecunianonolet said:

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

I just change the account name to “no use any longer”, after I have removed the balance. At some stage in the future, I might ask them to close those accounts - but I won’t ask whilst I have more than one perfectly good Sunny Day Savers 😜

There're a lot of discussions about Cahoot account closing techniques.  I'm curious what are the benefits of these closures.  I have 3 retired accounts.  I renamed them and shifted them to the bottom of the list.  They just sit there with £0 balance causing no harm.  I actually use one of them because it has a number of payees set up for various RSs, so it's easier for me to internally transfer a lump sum there and feed RS accounts from this otherwise useless account. 

masonic

If left dormant, providers now need to close these unused accounts eventually as they are perceived as a money laundering risk should they be compromised. So I too fail to see the value in going to a lot of effort to close them manually. If an account is easy to close, I'll do so, otherwise...