The New Top Easy Access Savings Discussion Area

tightbloke61

The text messaging alerts have now been stopped by Cahoot/Santander recently, I wonder if this is why they have offered/ now sent an email? 

MarkFromCornwall

I had the same message and queried it.  This is their response:

"Thank you for your email regarding your new message. We sent this message out to a lot of our customers by mistake. Please ignore it. We do apologise for any inconvenience."

shirley999

MarkFromCornwall said:

I had the same message and queried it.  This is their response:

"Thank you for your email regarding your new message. We sent this message out to a lot of our customers by mistake. Please ignore it. We do apologise for any inconvenience."

Oh, too late for me, I just closed the older one, should have come here first!  It was not far off the end of its term anyway.  

friolento

MarkFromCornwall said:

I had the same message and queried it.  This is their response:

"Thank you for your email regarding your new message. We sent this message out to a lot of our customers by mistake. Please ignore it. We do apologise for any inconvenience."

Good to know us multi-account holders can relax, thanks for sharing. Hats off to Cahoot for admitting a mistake rather than providing a wordy excuse. 

I wonder whether they’ll send another email to clarify? 

flaneurs_lobster

friolento said:

I wonder whether they’ll send another email to clarify? 

Tricky call.

If they've got a record of exactly which customers were sent an erroneous email (which would mean a subset of all the warning emails sent since some will have been valid), then maybe.

A blanket email to all Sunny Day Saver holders apologising for an email which may have been sent, and if sent may have been in error would make them look even more incompetent and would probably generate even more traffic to their helplines than the original dodgy emails did.  

pecunianonolet

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

slinger2

I've closed 2 accounts in the past month using secure messages (1 each time). Interest to another cahoot account which I specified. No problems.

SnowMan

pecunianonolet said:

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

The process that worked for me was set out in this post. 
https://forums.moneysavingexpert.com/discussion/comment/81467610#Comment_81467610

flaneurs_lobster

slinger2 said:

I've closed 2 accounts in the past month using secure messages (1 each time). Interest to another cahoot account which I specified. No problems.

I tried, didn't work, gave up.

pecunianonolet

SnowMan said:

pecunianonolet said:

Cahoot

Is anyone else having issues with them closing accounts? Seems to be impossible and not sure if they are just incompetent or unwilling?

I sent a secure message asking them to close old accounts sitting at NIL balance for ages as the bonus rates expired so they are at a 1% interest rate. First time it was outright rejected with the instructions to call. Second time I provided them an exact list with account number and sort code of the accounts to close, confirmed my address and told them to pay any interest (the isn't any) to my nominated account on file. There is only one. 

Received a response saying the instructions aren't clear enough. 

1. I am sending a secure message, so I had to log into the portal passing security
2. I provided details of 3 accounts to close (I use the 4th one) with name, account number and sort code
3. There is only one nominated account from which they receive and send payments to
4. My address details as well as phone number and email address are on file as I provided them when I opened the accounts

It seems like any other bank or building society is able to follow instructions via secure message, except of Cahoot. 

If you managed to get them to do some work, how did you do it? 

The process that worked for me was set out in this post. 
https://forums.moneysavingexpert.com/discussion/comment/81467610#Comment_81467610

Thanks, tried that and didn't work. I sent now a 3rd message, basically the same info again and provided now account details of my nominated account, address and email address. Also sent a second secure message and raised a complaint, maybe that helps.