PCN for parking at petrol station

Le_Kirk

NOT "kind regards" but "yours sincerely"

gbu_2

Le_Kirk said:

NOT "kind regards" but "yours sincerely"

Noted, thank you

gbu_2

Its been a week and nothing back from the CEO, could be away for Easter holidays but not even acknowledgment of the sent email.

Should i leave it some more time then send a follow up or just wait now till i hear further from Moorside?

Gr1pr

gbu_2 said:

Its been a week and nothing back from the CEO, could be away for Easter holidays but not even acknowledgment of the sent email.

Should i leave it some more time then send a follow up or just wait now till i hear further from Moorside?

Both,  or just await further communication from Moorside 

Coupon-mad

Only a week?! 

gbu_2

@Gr1pr Thanks Ill prepare a draft just in case!

@Coupon-mad Have i left it too late then?!?   

Oh you mean i shouldn’t of expected a reply of any sort or just not one after only a week  

Coupon-mad

Yep that's what I meant.  A bit soon!

gbu_2

So a major update to my case and a nice Easter present!

Thank you for contacting Motor Fuel Group.

Your complaint has been escalated and William as requested I respond on his behalf.

First and foremost, we apologise for any inconvenience you may have experienced. Our goal is to provide a seamless and enjoyable experience for all our customers while ensuring that our on-site parking facilities are reserved exclusively for patrons. Whilst we do have clear signs in place that indicate the time limit, we understand that situations can be unpredictable and sometimes our customers may need more time than initially planned. We are committed to making this process as hassle-free as possible.

Upon reviewing your case we would like to resolve this matter in a fair and equitable manner and have therefore arranged with Parking Control Management to rescind your parking ticket.

Due to ANPR, tickets are automatically generated by the system as this uses the number plate entering and leaving the station. For your information, we have signage at the station advising customers of the time frame and limitations in place. Therefore, if you feel your visit will be longer than the time specified, please advise a member of staff who will be able to mark your vehicle as exempt for that visit. 

Thank you for taking the time to contact us and we hope you continue to use our brand in the future.

Kind regards

Would like to thank everyone that helped me out on my case, sorry for being slow a lot of the times in following basic look/read/copy instructions but thankfully you had the patience to stick with me and helped me to contact the right people to push my case to this outcome!

Gr1pr

So plan A worked again,  nice one   !

Coupon-mad

That is brilliant news, at last!

I'd send it to Prabhakar and tell him it's been sorted and next time please could he remember this and be kinder to victims of MFG's litigious bully ANPR agents, and just cancel PCNs for angry (potentially ex) customers, just as this staff member did.

BTW please post exactly who to contact, in SUCCESSFUL COMPLAINTS ABOUT PPCs.  Need to help others with the right contact info for MFG. Won't be seen on this thread after this week once it drops down the forum.